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Special Agent Resume Example

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SPECIAL AGENT
Summary

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the fast food industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Skills
  • Organization
  • Supervision
  • Team management
  • Team building
  • Problem resolution
  • Business operations
Experience
Special Agent | 06/2019 to Current
Company Name - City, State
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Moved large and bulky items up to one hundred pounds manually or with equipment such as forklifts and pallet jacks.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Scanned container labels with RF scanners to verify contents and determine target destinations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Communicated with internal staff members and management to facilitate timely product flows.
Picker Packer | 12/2018 to 06/2019
Company Name - City, State
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Keyed in data for packages into computer system using handheld scanners, averaging 5,500 packages per shift.
  • Placed products on conveyors for final wrapping and shipment.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
General Manager of Operations | 07/2014 to 11/2018
Company Name - City, State
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Defined project roadmap to solidify project objectives and milestones.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Co-Manager | 07/2008 to 07/2014
Company Name - City, State
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and maintained exceptional customer service standards.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Managed accounts payable, accounts receivable and payroll.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Education and Training
Highland Park High School - City
High School Diploma
04/2008
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Resume Overview

School Attended

  • Highland Park High School

Job Titles Held:

  • Special Agent
  • Picker Packer
  • General Manager of Operations
  • Co-Manager

Degrees

  • High School Diploma

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