Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the fast food industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Skills
Organization
Supervision
Team management
Team building
Problem resolution
Business operations
Experience
Special Agent, 06/2019 - Current Union Pacific Railroad Company – Dolton, IL,
Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
Managed vendor relationships to support supply chain and maintain product quality.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Moved large and bulky items up to one hundred pounds manually or with equipment such as forklifts and pallet jacks.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Scanned container labels with RF scanners to verify contents and determine target destinations.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Identified safety hazards and notified management to determine proper resolution of issues.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Utilized pallet jacks to move items to and from different warehouse locations.
Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Communicated with internal staff members and management to facilitate timely product flows.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
Keyed in data for packages into computer system using handheld scanners, averaging 5,500 packages per shift.
Placed products on conveyors for final wrapping and shipment.
Stacked, organized and palletized packages for efficient storage and movement.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
General Manager of Operations, 07/2014 - 11/2018 Universal Forest Products, Inc. – Granger, IN,
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Oversaw financial management activities, including budget management, accounting and payroll.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Defined project roadmap to solidify project objectives and milestones.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Reduced costly waste in manufacturing by identifying and eliminating overproduction.
Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
Improved morale and management communication by creating employee recognition and rewards practices.
Delivered positive customer experiences by implementing effective quality assurance practices.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Co-Manager, 07/2008 - 07/2014 Ollie's Bargain Outlet – West Palm Beach, FL,
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Prepared weekly payroll to keep up with projected weekly revenue.
Championed 100% guest satisfaction by providing excellent dining experience.
Developed and maintained exceptional customer service standards.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Managed accounts payable, accounts receivable and payroll.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Optimized profits by controlling food, beverage and labor costs daily.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Education and Training
High School Diploma: , Expected in 04/2008 - Highland Park High School - Topeka, KS, GPA:
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