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Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the fast food industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
- Organization
- Supervision
- Team management
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- Team building
- Problem resolution
- Business operations
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Special Agent, 06/2019 - Current
Union Pacific Railroad Company – Dolton, IL,
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Managed vendor relationships to support supply chain and maintain product quality.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Moved large and bulky items up to one hundred pounds manually or with equipment such as forklifts and pallet jacks.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Scanned container labels with RF scanners to verify contents and determine target destinations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Communicated with internal staff members and management to facilitate timely product flows.
Picker Packer, 12/2018 - 06/2019
Patterson Companies – Kansas City, KS,
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Keyed in data for packages into computer system using handheld scanners, averaging 5,500 packages per shift.
- Placed products on conveyors for final wrapping and shipment.
- Stacked, organized and palletized packages for efficient storage and movement.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
General Manager of Operations, 07/2014 - 11/2018
Universal Forest Products, Inc. – Granger, IN,
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Defined project roadmap to solidify project objectives and milestones.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Reduced costly waste in manufacturing by identifying and eliminating overproduction.
- Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Co-Manager, 07/2008 - 07/2014
Ollie's Bargain Outlet – West Palm Beach, FL,
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Developed and maintained exceptional customer service standards.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Managed accounts payable, accounts receivable and payroll.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
High School Diploma: , Expected in 04/2008
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Highland Park High School - Topeka, KS,
GPA:
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