Sonic Drive In Resume Example Company Name

SONIC DRIVE-IN

Professional Summary

Experienced Manager with 2 years of experience in Sonic and retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented manager and customer service representative consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

SonicWall
Stocking and replenishing
Strategic sales knowledge
Key holder experience
Order fulfillment
Money handling abilities
Complaint resolution
Stock management
Retail store support
Computer proficient
Desktop support

User support
Technical troubleshooting
Software experience
Hardware installations
Expertise in Excel and WOrd Documentrd DOo
Software updates
Networking issues
Equipment setup
Excellent communication skills
Problem resolution

Work History

Sonic Drive-In06/2015 to 01/2020
Company Name – City, State

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Received superior customer service satisfaction scores for two consecutive quarters.
Maintained organized, safe and clean food facility to keep productivity high and maximize customer satisfaction.
Trained, coached and mentored staff to ensure smooth adoption of new promotional products. Trained new employees for all areas of work environment.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Worked directly with management, supervisors, and managerial department to brainstorm, discuss strategy and mitigate quality issues.

Manager06/2019 to 11/2019
Company Name – City, State

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained and guided team members to maintain high productivity and performance metrics.
Managed employees throughout preparation and service of two meal times per day.
Worked 11-10 and monitored hot times and happy hour for Sonic.

Manager04/2016 to 01/2017
Company Name – City, State

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Trained and guided team members to maintain high productivity and performance metrics.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Limited portion sizes and used garnishes to control food costs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Managed employees throughout preparation and service of one meal per day.
Restaurant was open 5-10, we only sold dinner. Oversaw all meals as head chef.

Assistant Manager01/2014 to 04/2015
Company Name – City, State

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Assessed workloads to meet seasonal fluctuation needs.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Education

High School Diploma05/2011Wilson High School- City

Some College (No Degree): Information TechnologyBarton Community College- City

Worked socially on computers, helped friends and neighbors troubleshoot problems in high school

I'm an excellent candidate for anything customer service or computer related. I've always had great experiences working in retail and customer service, along with excellent feedback across the boards. I've enjoyed working any place that allows customer interactions and problem solving and have excelled whenever given the opportunity. I'm a friendly person who is comfortable in any environment and adaptable for most situations. I have problem solving skills and computer troubleshooting skills that have helped me hone my personality and traits throughout the years.

Resume Overview

School Attended

Wilson High School
Barton Community College

Job Titles Held:

Sonic Drive-In
Manager
Assistant Manager

Degrees

High School Diploma 05/2011
Some College (No Degree) : Information Technology

Sonic Drive-In Resume Example

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