Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Manager with 2 years of experience in Sonic and retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented manager and customer service representative consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • SonicWall
  • Stocking and replenishing
  • Strategic sales knowledge
  • Key holder experience
  • Order fulfillment
  • Money handling abilities
  • Complaint resolution
  • Stock management
  • Retail store support
  • Computer proficient
  • Desktop support
  • User support
  • Technical troubleshooting
  • Software experience
  • Hardware installations
  • Expertise in Excel and WOrd Documentrd DOo
  • Software updates
  • Networking issues
  • Equipment setup
  • Excellent communication skills
  • Problem resolution
Work History
Sonic Drive-In, 06/2015 - 01/2020
Lurie Besikof Lapidus & Company, Llp Minneapolis, MN,
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Received superior customer service satisfaction scores for two consecutive quarters.
  • Maintained organized, safe and clean food facility to keep productivity high and maximize customer satisfaction.
  • Trained, coached and mentored staff to ensure smooth adoption of new promotional products. Trained new employees for all areas of work environment.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Worked directly with management, supervisors, and managerial department to brainstorm, discuss strategy and mitigate quality issues.
Manager, 06/2019 - 11/2019
Lurie Besikof Lapidus & Company, Llp Fort Myers, FL,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed employees throughout preparation and service of two meal times per day.
  • Worked 11-10 and monitored hot times and happy hour for Sonic.
Manager, 04/2016 - 01/2017
Rent-A-Center Inc. Everett, WA,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Limited portion sizes and used garnishes to control food costs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed employees throughout preparation and service of one meal per day.
  • Restaurant was open 5-10, we only sold dinner. Oversaw all meals as head chef.
Assistant Manager, 01/2014 - 04/2015
Sunmart City, STATE,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
High School Diploma: , Expected in 05/2011
-
Wilson High School - Wilson, KS,
GPA:
: Information Technology, Expected in
-
Barton Community College - Great Bend, KS,
GPA:

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Resume Overview

School Attended

  • Wilson High School
  • Barton Community College

Job Titles Held:

  • Sonic Drive-In
  • Manager
  • Manager
  • Assistant Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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