Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Experienced Manager with 2 years of experience in Sonic and retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented manager and customer service representative consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
Sonic Drive-In, 06/2015 - 01/2020
Lurie Besikof Lapidus & Company, Llp – Minneapolis, MN,
Lurie Besikof Lapidus & Company, Llp – Minneapolis, MN,
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Received superior customer service satisfaction scores for two consecutive quarters.
- Maintained organized, safe and clean food facility to keep productivity high and maximize customer satisfaction.
- Trained, coached and mentored staff to ensure smooth adoption of new promotional products. Trained new employees for all areas of work environment.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Worked directly with management, supervisors, and managerial department to brainstorm, discuss strategy and mitigate quality issues.
Manager, 06/2019 - 11/2019
Lurie Besikof Lapidus & Company, Llp – Fort Myers, FL,
Lurie Besikof Lapidus & Company, Llp – Fort Myers, FL,
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed employees throughout preparation and service of two meal times per day.
- Worked 11-10 and monitored hot times and happy hour for Sonic.
Manager, 04/2016 - 01/2017
Rent-A-Center Inc. – Everett, WA,
Rent-A-Center Inc. – Everett, WA,
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Limited portion sizes and used garnishes to control food costs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed employees throughout preparation and service of one meal per day.
- Restaurant was open 5-10, we only sold dinner. Oversaw all meals as head chef.
Assistant Manager, 01/2014 - 04/2015
Sunmart – City, STATE,
Sunmart – City, STATE,
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached team on effective upselling and cross-selling methods.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Assessed workloads to meet seasonal fluctuation needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
High School Diploma: , Expected in 05/2011
Wilson High School - Wilson, KS,
Wilson High School - Wilson, KS,
: Information Technology, Expected in
Barton Community College - Great Bend, KS,
Barton Community College - Great Bend, KS,
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School Attended
- Wilson High School
- Barton Community College
Job Titles Held:
- Sonic Drive-In
- Manager
- Manager
- Assistant Manager
Degrees
- High School Diploma
- Some College (No Degree)
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