(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
ASG (Atempo) Certified and "Technical Specialist" in Enterprise Backup & Archiving Solutions. Over 7 years experience in Customer service Management, Server administrator, Backup and Archiving Administrator of Windows, Linux, Mac, Unix OS, Databases and Tape Library infrastructure. 4 + years of experience as a Technical Consultant with lead responsibilities such as leading and managing Support Team, status reporting, Defect Tracking and work closely with Developers, create the new opportunity from existing client Portfolio. 30 + Months of experience as a Post Sales Technical Consultant with the understanding of Backup and Archival Technology, Strong Troubleshooting Skills. Worked on Enterprise Backup and Archiving Software like Atempo Time Navigator, Live Navigator, Digital Archival, Code42, Netbackup, Backup Exec, IBM TSM, CommVault, Druva. Strong Knowledge in Cloud Computing and SaaS. Proficiency with a command line and GUI. Experience in implementing backup and recovery of SQL, Exchange, PostgreSQL, and Oracle Databases. Working Experience in design and implementation of Backup, Archival and Deduplication Product portfolio. Strong Proficiency in SAN, LAN, WAN environment. Multiple Operating System Skills (Windows, Mac, Linux, AIX) Worked on Data Migrations, Catalog import/export, recovery. Worked on Bare Metal Recovery (BMR), Virtual Tape Library. Virtualization experience - Hyper-V, VMware, ESX/VCenter, VirtualBox Working experience on Replication & Deduplication Technology. Strong complex problem solving, appropriate judgment, and decision-making skills. Process Documentation and compliance. Excellent customer service and troubleshooting skills with strong service orientation focus.
Core Qualifications
  • Enterprise Backup Software Atempo Time Navigator Atempo Live Navigator Atempo HSS IBM TSM (Tivoli Storage Manager) VERITAS Netbackup & Backup Exec Atempo Live Backup Code42 CrashPlan Proe COMMVAULT Druva inSync
  • Enterprise Archival Software Atempo Digital Archival
  • Hardware Technology LTO Generation Tape Libraries LT0 3,4,5,6,7 & Storages, VTL
  • Operating Platform Windows Server, MAC, Linux, Unix
  • Databases & Application MSSQL, Postgresql, MySQL, Oracle MaxDB, Exchange
Punjab Technical University , Expected in B.Tech : Computer Science and Engineering - GPA : Computer Science and Engineering
, Expected in REDHAT Linux *ASG Time Navigator Certified * ASG Digital Archival & Live Navigator Certified : - GPA :
Martial Status : Married Nationality : Indian Sex : Male I, Jessica Claire, hereby declare that the details furnished above are true to best of my knowledge. Date: 12/29/2016 (Jessica Claire)
- Solutions Architect
, , 01/1 - 05/2012
  • Providing the Technical Consultancy to Prospect & Partners to positioning the technology and solutions related to Backup & Archiving.
  • Responsible for all big Archival & Backup opportunities, from initiation (Proposal) to successfully closure.
  • Provides product and deep technical guidance and support, leveraging product expertise and industry best practices.
  • Manage Proof of Concept (POC) deployments with prospects, balancing structured POC process, while adapting to each individual prospect situation Continuous engagement with customers' IT team to get product appropriately deployed in a production environment.
  • Maintain long-term relationships with strategic customers to drive ongoing expansions.
  • Configuration of Backup and Archiving Policy, De-duplication of Storage Devices, VTL, Tape Libraries.
  • Following standard escalation procedures for unresolved issues to the appropriate internal teams Develop and Execute new processes and procedures related to the backup utilities for Partner's team.
  • Investigate technical aspects and root cause of problems.
  • Collaborate with sales teams for building business opportunities.
  • Designing Technical Solution architecture for Corporate Data Availability solution as per end Prospects requirement.
  • Including end-to-end Proposals for backup & Archival projects.
  • Consulting and advising the SMB/SME customer Base, on backup & Archival Solutions.
  • Providing training, Advance level troubleshooting, technical advice, and direction.
  • Responsible for building a Project Plan with detailed activities related to End-to-End Product implementation.
  • Mapping existing infrastructure to ensure zero impact of product implementation on a back-up server.
  • Ensuring maximum client satisfaction by providing pre/post technical assistance.
  • Obtaining client sign-off against pre-defined performance parameters on the completion of the project.
  • Identifying improvement opportunities and implementing the new modules to make the system foolproof to the client's needs.
  • Design and Implementation of workflow for M&E Archiving Facilities, workflow Training.
  • Assessing the various technology options available as per the latest technology trends and business needs, project management for End-to-End technical setup.
Leidos - Technical Consultant
, , 05/2012 - 12/2016
  • Worked with Atempo as Post Sales Technical Consultant (.
- Pre-sales Solution Architect role
, , -
  • Managing the large and complex bid Solutions including RFP response from Services/Implementation perspective.
  • Identifying the key customer requirements, seeking RFP clarifications, understanding compliance and SLA (Service Level Agreement) requirements, analyzing the high-level solution and working with the Subject Matter Experts to determine the efforts involved in its implementation.
  • Experience in generating and responding to RFP (Request For Proposal), RFQs (Request For Quotation) and capacity planning documents.
  • Ability to generate High-Level Design, High-Level BoQ and other technical documents for Solutions.
  • Ability to analyze and recommend pros and cons, cost-effectiveness of the recommended solution.
Professional Affiliations
English, Hindi, Punjabi
back-up, Backup Exec, Backup, capacity planning, Hardware, Concept, Consultant, Consulting, client, Databases, Designing, direction, English, Hindi, IBM, Linux, MAC, Managing, Exchange, MySQL, Enterprise, Navigator, Oracle, positioning, Postgresql, processes, project management, Proposals, Proposal, Punjabi, REDHAT Linux, requirement, RFP, Sales, Service Level Agreement, SLA, MSSQL, strategic, structured, technical assistance, Tivoli, troubleshooting, TSM, Unix, utilities, VERITAS Netbackup, Windows Server, workflow
Additional Information
  • June 10, 1987
  • PERSONAL Details: *Date of Birth: : 10th June 1987

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School Attended

  • Punjab Technical University

Job Titles Held:

  • Solutions Architect
  • Technical Consultant
  • Pre-sales Solution Architect role


  • B.Tech
  • REDHAT Linux *ASG Time Navigator Certified * ASG Digital Archival & Live Navigator Certified

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