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solution delivery advisor resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Executive Profile

Cybersecurity professional with 6 years of experience in security consulting, governance & compliance in Manufacturing, Healthcare/Lifesciences, and Insurance. Acquired in-depth knowledge of regulatory requirements, risk management, analytics & data management, & ISMS, ITIL, CMMI, and Agile. Self-starter with critical thinking, solution-oriented, problem-solving skills, excellent communication, networking, collaboration, and leadership abilities. Working towards certifications in ISO 27001, PMP, and CISSP.

Skill Highlights
  • Risk Management
  • Project management
  • Quality Assurance
  • Process Definition & Compliance
  • Communication
  • Problem-solving
  • Network Security, Application Security, Data security
  • Governance Risk & Compliance (GRC), SOX, ERP (SAP)
  • Microsoft Office Suite 360, Sharepoint, OneDrive, Tableau, Jira
  • Programming – SQL, Python, C++, Java, HTML
  • Agile, Lean/SixSigma, CMMI, ITIL, ISO20000
  • NIST CSF, SEIM Solutions Identity and Access Management (IDM)
  • Exploratory Data Analysis (EAD)
  • NIST CSF, MITRE ATT&CK, PCI DSS, GDPR
  • Pursuing certification - CISSP, ISO27001
Professional Experience
08/2021 to 04/2022 Solution Delivery Advisor Mpulse Mobile | Los Angeles, CA,

As Team lead of 5+ people handling SAP security for clients.

Key responsibilities:

  • Client relationship management & communication.
  • Metrics/SLA analysis, develop dashboards, Status reportin,g and escalations to Management and Client.
  • Business Requirement Analysis, Implementation, Testing, and Change Management. Maintenance of IT & ERP (SAP) Systems.
  • GRC (governance risk and compliance) module implantation, control testing.
  • Identity and access management, privileged access management, privileged password management, logging, and vulnerability management.
  • Ensure adherence to client and organization processes, Standards, and regulatory requirements.
  • People Management: Mentoring, skill development, and building cross-functional competencies in the team.

Key Achievements

  • Client retention and 3-year(~6M USD) contract extension through exceptional client management.
  • Developed 23+ processes, procedures, and SOPs, created 34+ training modules(adopted by client). Resulted in:

o delivery right first time (DRFT).

o reduction in TAT( Turn around time) by 40%,

o increase in capacity by 24%.

o Reduction in KT cycle time(onboarding cycle time) by 40%.

  • Reduced business impact by providing early warnings (80% instances) by continual analysis of system and ticket data to predict potential system failures.
  • Effective Risk/vulnerability management helped in reducing the risk occurrence by 56%.
  • Ensure adherence to client and organization and client processes resulting in no major Non-conformities(0 NC) in the external and internal audits/assessments.
  • Led and managed 5+ project team, mentored 8 new colleagues. Handled work allocation, quality assurance and operated competently in cross functional team environments.
08/2018 to 08/2021 Solution Delivery Associate Deloitte & TOUCHÉ Assurance & Enterprise Risk | City, STATE,

Key Responsibilities:

  • Identify problems, security issues, and assess risks. Developed mitigation strategy and implement solutions in concurrence with the management, Client, and stakeholders.
  • Periodic data Analysis, Identify & implement recommendations for improvements.
  • Manage the resource portfolio from a demand fulfillment perspective for multiple projects.
  • Reconciliation of ongoing and backlog components and raising the billing/invoice accordingly.
  • Knowledge Transition to new entrants.

Key achievements

  • Prevented monthly financial accounting loss of 8-10% through innovative strategies & planning, comprehensive reviews, monitoring, & tracking projects, while ensuring adherence to internal controls and client requirements.
  • Drove business success through incident reduction(35%) by managing risk, and audit/regulatory compliance.
  • KPI/SLA dashboards developed helped in improving the overall SLAs/KPI by 26% and client satisfaction score.
  • Reduced onboarding cycle time (50%) and improved the effectiveness of KT by following a Practical and on-the-job training approach instead of the traditional method.
  • Performed causal analysis on audit findings, arrived & implemented corrective and preventive actions.
  • Conducted statistical analysis on new and repetitive events, incidents, and problems within the technology environment to find the common underlying root cause(s).
08/2016 to 08/2018 Solution Delivery Analyst Deloitte & TOUCHÉ Assurance & Enterprise Risk | City, STATE,

Key Responsibilities

  • Ensure SOX, Audits, and Segregation of Duty (SoD) compliance.
  • User administration, Business Role Management (BRM), Access Request Management (ARM).
  • Access Risk Analysis (ARA), Emergency Access Management (EAM) change management.
  • Perform causal analysis on audit findings, arrived & implemented corrective and preventive actions.
  • Conducted statistical analysis on new and repetitive events, incidents, and problems within the technology environment to find the common underlying root cause(s).

Key achievements

  • No major non-conformities were found during Internal/External audits.
  • SPOT award received from client & management for exceptional client service.
  • 15+ new entrants mentored and trained on the modules in a short span of time. The effectiveness of training given was well appreciated by the client & Management.
  • Analyzed the over 1000+ request trends/patterns on a monthly basis, did Root Causes thus forecasting request volumes, system failures, and other anomalies to Client & management helping in proactive resource planning.
Education
Expected in 03/2024 to to Master of Science | Informatics - Information Security Management Northeastern University, Boston, MA GPA:

4.0 GPA

Expected in 05/2016 to to Bachelor of Technology | Electronics And Communication Engineering Jawaharlal Nehru Technological University, Hyderabad, India, GPA:

4.0 GPA

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Resume Overview

School Attended

  • Northeastern University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Solution Delivery Advisor
  • Solution Delivery Associate
  • Solution Delivery Analyst

Degrees

  • Master of Science
  • Bachelor of Technology

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