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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Over all 12+ years of wide experience including experience in project full life cycle (Presales/Sales , Scope, Plan, Solution, Design, Development, and Support).
  • Over all 10+ years of experience in Amdocs.
  • AWS Solution Architecture Associate Certified on Jun 8 2020
  • Extensive experience in the Telecom domain, BSS (OMS- Ordering Management , CRM, RIM,Turbo Charging ,Invoicing, AR, Amdocs Document Design, Prepaid) and Amdocs Digital Service layer, mobile app(hybrid), IOT/M2M, eSIM, Fixed Wireless, CPQ and Marketplace.
  • Worked on variety of streams – Solution Architecture, Pre-sales,Process definition (devops /agile),Deployment Management and data migration.
  • Worked on various strategic and tactical projects.
  • Possesses sound technical, analytical & group lead skills.
  • Adept at providing value added customer service, ensuring quality and service norms by mentoring / guiding the team members.
  • Excellent communication & interpersonal skills with proven abilities in maintaining strong customer relationship & leading team.
  • Quick learner and self-initiator to take up the complete end to end responsibility.
Skills
  • Telecommunication domain
  • Solution Architecture
  • Amdocs BSS and Digital transformation
  • ESIM,Configure Price Quote (CPQ), Marketplace and IOT
  • AWS Cloud
  • Strategic Planning Skills
  • Analytical Skills
  • Pre-sales
  • Microsoft PowerPoint
  • Problem Solving
  • Creativity Skills
  • Communication skills
  • Easily Adaptable
  • Interdisciplinary Collaboration

Experience
08/2016 to Current Solution Architect Amazon.Com, Inc. | Downers Grove, IL,
  • Experience in Telekom domain, Amdocs BSS (OMS-Ordering Management, CRM, RIM,Turbo Charging, EPC ,Invoicing, AR, Amdocs Document Design,Prepaid) ,Digital Service layer, mobile app(Hybrid), IOT/M2M, CPQ and eSIM
  • Gather technical requirements from client/s, build solution and present solution direction to all the stakeholders.
  • Collaborate with different organization within Amdocs team to cover the end to end solution including product, infra, security, operations etc
  • Work along with client's enterprise architect to ensure holistic solution is provided to business by providing solution options and value analysis from Amdocs product customization perspective for any new request coming from the business.
  • Worked in many strategic projects and provided recommendation for faster time to market by strategizing the project delivery and analyzing minimal viable product.
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
  • Developed and supported implementation of company-wide business solutions.
  • Supported sales and presales activity for USCC for Brite Bill, M2M/IOT, eSIM, prepaid self care for amdocs client/s.
  • Analyzing RFP and provide solution proposal accordingly.
  • Involved in architecture building of eSIM, IOT, Digital transformation, Fixed Wireless, CPQ, hybrid mobile app, Prepaid enablement and Marketplace.
  • Part of a core team for process definition (devops /agile).
  • Worked and led the project with DIGITAL initiative ( CRs prepaid self care and PRE) from solution, infrastructure, TACT, SLA/KPI, security perspective in WEB evolution
  • Collaborate with managers in planning, execution, defect management, budget etc
  • Support operation team in case of any gap in solution identified during S1 and S2 production defect
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
08/2014 to 07/2016 Deployment Manager Hitachi | Greenville, SC,
  • Connected with customers to relate any system changes and integrate customer feedback into improvement processes.
  • Main focal and point of contact for any communication with customer from deployment perspective.
  • Responsible for overall activities of deployment , business continuity, catch up and planning for migration from BSCS system to Amdocs billing system .
  • Responsible for end to end planning, technical understanding and approach closure for event catchup.
  • Responsible for NFT activities from Customer Delivery Unit standpoint (performance testing of Amdocs system) to meet KPI..
12/2009 to 07/2014 Team Lead Tyler Technologies | Augusta, ME,
  • Directed and led employees, supervising activities to drive productivity and efficiency. for Amdocs migration team
  • Involved with scoping and designing the migration from legacy system to Amdocs BSS systems
  • Point of contact for any communication with business/customers.
  • Trained new employees on Amdocs product and data model to support team efficiency.
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
  • Performed various troubleshooting tasks.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted product and migration delivery quality by closely inspecting items and working with team members to correct deficiencies.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
06/2005 to 09/2008 Developer Challenger School | Sandy, UT,
  • Coordinated specifications and requirements for project technical needs.
  • Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
  • Developement, support and fix FE (VB) and BE ( Java,C++) for banking client
Education and Training
Expected in 2005 B.E | Computer Science Sri Govind Ram Sekseria Institute of Technology and Science (S.G.S.I.T.S), , GPA:
Indore with 71.77%.
Expected in 2001 | , , GPA:
Madhya Pradesh PET (Pre Engineering Test) Entrance clearance with 91rst rank all over India.
Expected in 2000 12th | Atomic Energy Central School, , GPA:
GPA: 71.8
Certifications
Led the migration project with End to End responsibility. 7. Dec 2012 to Oct 2013 : Globe Phase 2 Role : Group Lead
Accomplishments
  • Worked in 'Voice of Customer' to gather the feedback from client's to improve the collaboration
  • Earned many recognition from clients, upper management and financial reward .
  • Consistently maintained high customer satisfaction ratings.
  • Outstanding Performer for last 4 years.
  • Appreciated by Clients and business for providing accurate expert guidance on possible ways to incorporate latest telecom market trend in Amdocs customer management and billing systems.

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School Attended

  • Sri Govind Ram Sekseria Institute of Technology and Science (S.G.S.I.T.S)
  • Atomic Energy Central School

Job Titles Held:

  • Solution Architect
  • Deployment Manager
  • Team Lead
  • Developer

Degrees

  • B.E
  • 12th

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