Soldering Technician with almost 2 years of successful experience in soldering PCB and running machines applicable to electronics industry. Recognized consistently for performance excellence and contributions to success in production / assembly . Strengths in time management and accuracy backed by in house IPC training.
Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in production line and shipping. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Experienced Customer Service Representative with over 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Soldering Technician | 05/2018 to 03/2020 Precision Assembly - American Fork, UT
Participated in group Kaizen meetings to discuss new work processes and more organized work environment.
Operated and maintained Wave soldering, Batch washer, and Conformal coat machines.
Contributed to team results in fast-paced manufacturing and production line environments.
Maintained excellent attendance record, consistently arriving to work on time.
Followed all policies, regulations, dress codes and schedules.
Loaded, unloaded and moved material to and from storage and production areas while maintaining organization and documenting usage.
Led the conformal coat team in delivery of high demand orders, resulting in precise and more efficient production.
Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
Set accurate feed rates to maintain efficient production and meet schedule demands.
Maximized productivity by keeping detailed production records and identifying hold-ups.
Calibrated, tested, and adjusted machine settings or controls in preparation for all PCB work orders.
Read and interpreted engineering documents and schematics for work to be performed precisely.
Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
Worked with a team lead in picking the exact amounts of products for the shift. After that we would line up the products divide it evenly throughout the 6 person team to put together and ship "Presenter Kits" in a production line.
Had outstanding attendance for 11 months .
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Kept warehouse clean and organized to maximize team efficiency and productivity.
Used pallet jacks to relocate products to shipping area.
Effectively operated pallet jacks to receive and transport items from various warehouse locations.
Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Completed over 300 customer orders each day in warehouse setting.
Used boxing machine to tape 3,000 to 5,000 boxes per shift.
Sales Associate | 09/2016 to 07/2017 7/11 - Lehi, UT
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Achieved perfect attendance record for 10 months consecutively.
Kept store in pristine condition making sure it was wiped down and mopped throughout the day.
Customer Service Representative | 03/2014 to 07/2016 ROI Solutions Inc. - American Fork, UT
Assisted customers with setting monthly auto-order, shipping questions and other special order requests.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided primary customer support to internal and external customers in fast-paced environment.
Recommended auto-order shipment to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Compiled customer feedback and recommended service delivery improvements to management.
Educated customers on promotions to enhance sales.
Answered constant flow of customer calls anywhere from 30-800 calls in queue.
Lehi High School - Lehi, UT | High School Diploma2013