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Software Upgrade Coordinator Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Over 10 years of combined experience in the financial, automotive, physical security and technology industries delivering effective customer service and system/organizational improvements. A member of the United States Navy with a Secret security clearance that has a unique blend of managerial and hands-on experience. Looking to obtain a dynamic, challenging entry level position in the IT field where I can use my attention to detail to troubleshoot and problem solve in order to execute mission completeness.

Professional Highlights
  • Time management
  • File/records maintenance
  • Multi-task management
  • Effective problem solving
  • Reports generation and analysis
  • Microsoft Office Suite/CRM Software 
  • Interpersonal communication
  • Training and development
Professional Experience
Software Upgrade Coordinator/Specialist, 10/2006 to 04/2007
Rusnak Auto GroupAnaheim Hills, CA,
  • Collaborated with team members to create and integrate high availability solutions for mission-critical applications
  • Performed remote software installations/upgrades using Microsoft Remote Access Server (pcAnywhere)
  • Provided efficient solutions using upgrade checklist to ensure compliance with standard operating procedure
Cruise Consultant, 11/2011 to 09/2012
Glanbia PlcTwin Falls, ID,
  • Managed customer accounts and payments using Salesforce.
  • Delivered high customer services by resolving customer issues quickly and efficiently. 
  • Fielded an average of 100 customer service calls per day that lead to a 95% customer retention and satisfaction rates.
Internet Sales Consultant, 08/2008 to 05/2013
Securitas Security Services Usa, Inc.Cranbury, NJ,
  • Managed over 750 client accounts, updated customer database using iMagic Lab (CRM) and provided exceptional customer service.
  • Researched and created reports identifying market sales trends which led to 15% overall sales increase.
  • Remedied customer challenges by providing relevant products and services.
Accounting Assistant II, 06/2014 to 01/2015
Baltimore City Department Of FinanceCity, STATE,
  • Prepared financial statements and reports that assessed debt owed to the City of Baltimore as per standard accounting procedure.
  • Engaged vendors, departmental personnel, grant recipients and others to obtain and provide information and resolve disagreements.
  • Reconciled and maintained records, ledgers, and journals that lead to decreased debt owed to the city by 33%.
  • Assisted the City of Baltimore's Bureau of Revenue Collections Department with processing account receivable payments. 
  • Conducted data analysis to identified outstanding debt owed to the City of Baltimore.
Bike Patrol Officer, 07/2015 to 11/2015
New Age Protection Inc.City, STATE,
  • Secured premises and personnel by patrolling property, inspecting buildings and access points.
  • Aided in the prevention of vandalism, theft, malicious mischief, trespass of facilities.
  • Reported any unusual incidents or hazardous conditions and provided written reports covering all incidents at the end of each to shift.
  • Maintained a secure environment ensuring public safety while on patrol.
Funeral Honors Coordinator/DTS & NROWS Clerk/APC, 12/2015 to 09/2018
United States NavyCity, STATE,
  • Successfully coordinated & scheduled 818 military funeral services for 3,272 man hours resulting in the most completed services in the Naval District
    Washington (NDW) Region.
  • Provided on and offsite funeral honors service training for 108 Active Duty & Reserve members for 145 man hours. 
  • Supervised 54 fully qualified honor guard team members.
  • Prepared monthly reports for the Command Triad (leadership).
  • Managed 950 Reserve Component accounts ensuring Sailors maintain mobilization readiness and annual training.
  • Processed over 1000 travel vouchers for Sailors totally in more than $1.5 million in liquidated funds.
  • Monitored and controlled access into installation by verifying identification of authorized personnel. 
  • Operated and ensured the proper administration control of equipment designed for management of property, deliveries, packages, and controlled/prohibited items.
  • Conducted physical security checks using anti-terrorism and force protection measures ensuring the installation's utmost safety.
Education and Training
Machinist Mate "A" School: Engineering, Expected in 2015
Naval Station Great Lakes - Great Lakes, IL
GPA:
Associate of Arts: Business Administration, Expected in 2006
Montgomery College - Rockville - Rockville, MD
GPA:
Activities and Honors
  • National Defense Navy & Marine Corps Achievement Medal
  • Military Outstanding Volunteer Service Medal
  • Good Conduct Medal 
  • Letter of Commendation
  • NOSC Baltimore Blue Jacket Sailor of the 2nd Quarter 
  • Marksman 9mm Pistol Ribbon
Skills
  • Time management
  • File/records maintenance
  • Multi-task management
  • Effective problem solving
  • Reports generation and analysis
  • Microsoft Office Suite/CRM Software 
  • Interpersonal communication
  • Training and development
Work History
Funeral Honors Coordinator/DTS & NROWS Clerk/APC, 12/2015 to 09/2018
United States NavyBaltimore, MD
  • Successfully coordinated & scheduled 818 military funeral services for 3,272 man hours resulting in the most completed services in the Naval District
    Washington (NDW) Region.
  • Provided on and offsite funeral honors service training for 108 Active Duty & Reserve members for 145 man hours. 
  • Supervised 54 fully qualified honor guard team members.
  • Prepared monthly reports for the Command Triad (leadership).
  • Managed 950 Reserve Component accounts ensuring Sailors maintain mobilization readiness and annual training.
  • Processed over 1000 travel vouchers for Sailors totally in more than $1.5 million in liquidated funds.
  • Monitored and controlled access into installation by verifying identification of authorized personnel. 
  • Operated and ensured the proper administration control of equipment designed for management of property, deliveries, packages, and controlled/prohibited items.
  • Conducted physical security checks using anti-terrorism and force protection measures ensuring the installation's utmost safety.
Bike Patrol Officer, 07/2015 to 11/2015
New Age Protection Inc.Springfield, VA
  • Secured premises and personnel by patrolling property, inspecting buildings and access points.
  • Aided in the prevention of vandalism, theft, malicious mischief, trespass of facilities.
  • Reported any unusual incidents or hazardous conditions and provided written reports covering all incidents at the end of each to shift.
  • Maintained a secure environment ensuring public safety while on patrol.
Accounting Assistant II, 06/2014 to 01/2015
Baltimore City Department of FinanceBaltimore, MD
  • Prepared financial statements and reports that assessed debt owed to the City of Baltimore as per standard accounting procedure.
  • Engaged vendors, departmental personnel, grant recipients and others to obtain and provide information and resolve disagreements.
  • Reconciled and maintained records, ledgers, and journals that lead to decreased debt owed to the city by 33%.
  • Assisted the City of Baltimore's Bureau of Revenue Collections Department with processing account receivable payments. 
  • Conducted data analysis to identified outstanding debt owed to the City of Baltimore.
Internet Sales Consultant, 08/2008 to 05/2013
Jim Coleman & Antwerpen HyundaiClarksville, MD
  • Managed over 750 client accounts, updated customer database using iMagic Lab (CRM) and provided exceptional customer service.
  • Researched and created reports identifying market sales trends which led to 15% overall sales increase.
  • Remedied customer challenges by providing relevant products and services.
Cruise Consultant, 11/2011 to 09/2012
The Cruise Web Inc.Calverton, MD
  • Managed customer accounts and payments using Salesforce.
  • Delivered high customer services by resolving customer issues quickly and efficiently. 
  • Fielded an average of 100 customer service calls per day that lead to a 95% customer retention and satisfaction rates.
Software Upgrade Coordinator/Specialist, 10/2006 to 04/2007
MICROS Systems Inc./Verso Tech. Inc.Columbia, MD
  • Collaborated with team members to create and integrate high availability solutions for mission-critical applications.
  • Performed remote software installations/upgrades using Microsoft Remote Access Server (pcAnywhere).
  • Provided efficient solutions using upgrade checklist to ensure compliance with standard operating procedure.

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Resume Overview

School Attended
  • Naval Station Great Lakes
  • Montgomery College - Rockville
Job Titles Held:
  • Funeral Honors Coordinator/DTS & NROWS Clerk/APC
  • Bike Patrol Officer
  • Accounting Assistant II
  • Internet Sales Consultant
  • Cruise Consultant
  • Software Upgrade Coordinator/Specialist
Degrees
  • Machinist Mate "A" School
  • Associate of Arts