software engineer mulesoft resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Diligent Information Technology with 8 years of experience. Known for effective IT systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Proficient in MuleSoft and DevOps resources. Versatile Analyst specializing in integration. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in MuleSoft and familiar with all facets of operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Organizational Skills
  • Data Extraction
  • Capacity and Scalability Planning
  • Information Security
  • Programming and Design Skills
  • Cost Estimation and Budgeting
  • Expert in MS Office Suite (Word, Excel, Outlook, Project, PowerPoint, and Visio)
  • Proficient with prepress production, Printing and Photography, PC Maintenance, Networking
  • Project Documentation
Integration Developer, 06/2022 to Current
Aleut Support Services Llc - MainFredericksburg, VA,
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Assisted staff and users with computer malfunctions and program problems.
  • Conferred with clients regarding information processing or computation needs.
  • Developed and managed project plans while providing status updates to management.
  • Tested, maintained and monitored computer programs and systems.
  • Developed, documented and revised system design procedures and quality standards.
  • Professional work experience in Enterprise Integration domain. (Mule ESB 3.9. x, 4.x.x)
    Create and interchange data’s using JMS, XML, JSON, CSV and Flat File formats. Creating Flows, Sub Flows, Exception strategy, DWL transformation, Munit testing.
  • Develop and create Restful APIs using RAML
  • Deployed different applications to AZURE cloud and created different repositories.
  • Application integration using MuleSoft ESB for integrating and orchestrating the services
Software Engineer, MuleSoft, 10/2021 to 06/2022
Trinity Health CorporationCarnegie, PA,
  • Drafted design objectives and system design documents.
  • Contributed to sales presentations to translate technical information into easy-to-understand software solutions.
  • Reviewed and modified unit and integration tests to improve software quality and reliability.
  • Engaged with user experience designers crafting clean interfaces with simple, intuitive interactions and functions for software package.
  • Conducted full lifecycle software development from planning to deployment and maintenance.
  • Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts.
  • Tackled development tasks based on system requirements and documented approaches.
  • Coordinated with project managers to meet development timelines and plan testing.
  • Met with stakeholders, product teams and customers throughout system development lifecycle.
  • Liaised with QA testers to perform testing meeting various parameters.
Academic Support Specialist, 04/2021 to 10/2021
Vitas HealthcareLecanto, FL,
  • Responsible for source selection and procurement functions associated with the School’s needs for materials and services. These products and services are to be secured at cost, quality and delivery standards. I was responsible for the logistics of shipping finished product to schools.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Attended in-services, workshops and seminars.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Developed detailed inventory of equipment and school supplies.
  • Assisted in preparing lesson materials and bulletin board displays.
  • Managed computers in classrooms and laboratories and assisted students with computer use when required.
  • Kept track of teaching materials and regularly stocked school supplies.
  • Perform buying duties for all departments, including meeting with suppliers and preparing for contract negotiations.
  • Research new suppliers to verify product quality, and compare price lists with current vendor invoices.
  • Make recommendations about new vendors when necessary to improve supply chain efficiency and meet budgetary goals.
Technician, 06/2019 to 04/2021
SPPlusCity, STATE,
  • Install/upgrade cutting edge technology relocate power, place mounts, satellite dishes, televisions, routers, cameras, receivers, whole home connectivity technology, and many more products/services
  • Acts as an advocate for the customer to simplify the technological experience by educating customers on the products and services they've purchased
  • Sell technicians customize the needs of every customer by selling personalized products and solutions while earning valuable incentives
  • Conduct site surveys - determine the best positioning of our equipment for strongest signal reception, and conduct in-home assessments to determine which personalized products and services would enhance the customer experience
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed quality control and maintained high level of customer satisfaction.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
Customer Service Supervisor, 01/2008 to 06/2019
Company NameCity, State,
  • Experience performing specialized and/or technical office support work
  • Oversee proper parking, security, cash control and customer service procedures are being followed by Employee
  • Excellent interpersonal and customer service skills, Efficiently demonstrates excellent time/work management skills
  • Ability to work as part of a team to support both internal and external customers
  • Strong attention to details and highly organized, Self-motivated and motivated to help others.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Customer service focus with experience handling complex transactions across multiple systems
  • Experience building and maintaining effective relationships with customers and internal partners
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education and Training
MuleSoft Developer I Certification: Information Technology, Expected in 01/2020 to MuleSoft - , CO
Occupational Safety and Health Administration's (OSHA) Certification: , Expected in 01/2018 to - ,
Associate Degree: Applied Technology, Expected in 01/2017 to Community College of Aurora - Aurora, CO
Networking+, Cybersecurity,: Technology, Expected in 01/2016 to Pickens Technical College - Aurora, CO
Bachelor of Science: Accounting and Computer Science, Expected in 09/2006 to Addis Ababa University - Ethiopia,
Activities and Honors
  • Commissioner at International Immigrant and Refugees office at City of Aurora Volunteer.
  • Community Organizer Colorado Ethiopian Community.
  • Media Director at Evangelical Church of Denver

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Resume Overview

School Attended

  • MuleSoft
  • Community College of Aurora
  • Pickens Technical College
  • Addis Ababa University

Job Titles Held:

  • Integration Developer
  • Software Engineer, MuleSoft
  • Academic Support Specialist
  • Technician
  • Customer Service Supervisor


  • MuleSoft Developer I Certification
  • Occupational Safety and Health Administration's (OSHA) Certification
  • Associate Degree
  • Networking+, Cybersecurity,
  • Bachelor of Science

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