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Software Engineer Ii Resume Example

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SOFTWARE ENGINEER II
Summary

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Work At Home experience
  • Customer Service
  • Customer Support
  • Product Development
  • Financial
  • Functional
  • Meetings
  • QA
  • JIRA
  • Testing and debugging
  • Design and development
  • Testing and deployment
  • Requirements gathering
  • SharePoint
Experience
Software Engineer Ii - TDS (Madison, WI)June 2018 - September 2020
  • Support, update, and maintain Products Catalog used in internal applications for Sales, TDS Customer Support Staff, Financial Services, and other internal teams.
  • Participate in Product Releases every six weeks to update, add, or end date Products.
  • During the Development cycles, create JIRAs to track and assign out work.
  • Lead/attend meetings with testers, Procedures team, Support teams, and leaders of Sales to review upcoming changes.
  • Managed testing chat via Teams with testers during the testing phase.
  • Promoted changes to the Production environment.
  • After Production releases ensured all end to end testing environments are updated with the latest release.
  • Additionally, ensure Development environments are up to date.
  • Work with other members of the IT team to assist with system testing review, act as a SME for Products, or provide testing support.
  • Provide support to internal support teams, via emails, UTS tickets, or JIRAs.
  • Learned Oracle basics in relation to Product Development.
  • Review reports to look for areas of opportunity for improvement or to identify potential Product related issues.
  • Support and assist co-workers to ensure timely completion of work or to quickly address issues that may require emergency releases to fix a Production issue.
  • Worked closely with development team members to identify and remove software bugs.
  • Conferred with [Job title]s to understand system load limitations and plan strategies to meet customer demands.
  • Documented technical specifications and project testing methods for future reference and other assignments.
  • Met with stakeholders, contractor product teams and customers throughout system development life cycle.
  • Recommended and executed plans to improve development tools and processes.
  • Tested newly created client code for bugs and issues to determine weaknesses.
  • Tested and troubleshot application and documented issue resolutions for development team.
  • Collected and defined customer requirements to produce product scopes.
  • Liaised with QA testers to perform end-to-end unit testing and post-production testing.
  • Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
  • Collaborated closely with [Job title]s and [Job title]s to keep projects on track and meet anticipated deadlines.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Collaborated with product and engineering team members to define and develop new product concepts.
  • Participated in team meetings and provided input on deadlines, designs and enhancements.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
  • Coordinated system installations, testing and code corrections.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Performed functional, non-functional, regression and performance tests for updated systems.
  • Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Administrator COAST – Internal Help Desk - TDS (Madison, WI)February 2002 - June 2018
  • Participated in the analysis, design, review, QA testing, and releases of various applications used by internal teams.
  • Reviewed internal procedures for new applications and existing application upgrades.
  • Wrote and reviewed internal communications regarding the new or existing application upgrades for internal notifications.
  • After releases acted as SME for the COAST team and provided post release support to the internal teams using the applications.
  • Provided functional internal support via Aspect, emails, or instant messages to various teams throughout TDS.
  • Gained extensive knowledge of applications and procedures supported by the COAST team.
  • Built and maintained relationships throughout TDS; including co-workers, management, Sales, other support teams, Product Management, IT, to name a few.
  • Actively shared ideas and knowledge with co-workers.
  • Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Developed and maintained positive customer relationships resulting in increased account services and expansion.
  • Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Strategized with software development team members, as well as marketing and sales departments.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Collaborated with internal departments to develop strategy.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Trained new employees on support processes, procedures and knowledge base.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Maintained records, logs and lifecycle documentation of [Type] work requests.
Accounts Payable - TDS (Madison, WI)May 2000 - February 2002
  • Supported local business offices with invoice payments and reconciliations.
  • Additionally, built and maintained relationships with the General Managers and local employees.
  • Supported TDS employee expense reimbursements, validated expense receipts and processed reimbursement payments.
  • Attended Access Database classes levels 1, 2, 3.
  • After the course completion assisted with creating an internal reimbursement database.
  • Monitored past due invoices and payments to minimize past due balances.
  • Processed applications and tax documents as directed.
  • Reconciled accounts payable documents, including invoices to facilitate payments.
  • Entered purchasing data into company systems, including packing lists and purchase orders.
  • Coded invoices and other records to maintain organized and accurate records.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
Education and Training
Some College (No Degree) in Business ManagementUW Madison - Executive Education Extension, Madison, WI

UW Madison – Executive Education Extension, Madison, WI – Basic Management Certificate

Master of Business Management2006Cardinal Stritch University, Milwaukee, WI
Master of Science in Business ManagementDecember 2006Cardinal Stritch University, Milwaukee, WI

with dual minors in Human Resources and Sales

  • Summa cum laude graduate
  • Major in Business Management
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Resume Overview

Companies Worked For:

  • TDS

School Attended

  • UW Madison - Executive Education Extension
  • Cardinal Stritch University

Job Titles Held:

  • Software Engineer Ii
  • Administrator COAST – Internal Help Desk
  • Accounts Payable

Degrees

  • Some College (No Degree) in Business Management
    Master of Business Management
    Master of Science in Business Management

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