Software Engineer Ii Resume Example
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SOFTWARE ENGINEER II
Summary
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Software Engineer Ii - Cox Automotive (Anaheim , CA)June 2018 - September 2020
- Support, update, and maintain Products Catalog used in internal applications for Sales, TDS Customer Support Staff, Financial Services, and other internal teams.
- Participate in Product Releases every six weeks to update, add, or end date Products.
- During the Development cycles, create JIRAs to track and assign out work.
- Lead/attend meetings with testers, Procedures team, Support teams, and leaders of Sales to review upcoming changes.
- Managed testing chat via Teams with testers during the testing phase.
- Promoted changes to the Production environment.
- After Production releases ensured all end to end testing environments are updated with the latest release.
- Additionally, ensure Development environments are up to date.
- Work with other members of the IT team to assist with system testing review, act as a SME for Products, or provide testing support.
- Provide support to internal support teams, via emails, UTS tickets, or JIRAs.
- Learned Oracle basics in relation to Product Development.
- Review reports to look for areas of opportunity for improvement or to identify potential Product related issues.
- Support and assist co-workers to ensure timely completion of work or to quickly address issues that may require emergency releases to fix a Production issue.
- Worked closely with development team members to identify and remove software bugs.
- Conferred with [Job title]s to understand system load limitations and plan strategies to meet customer demands.
- Documented technical specifications and project testing methods for future reference and other assignments.
- Met with stakeholders, contractor product teams and customers throughout system development life cycle.
- Recommended and executed plans to improve development tools and processes.
- Tested newly created client code for bugs and issues to determine weaknesses.
- Tested and troubleshot application and documented issue resolutions for development team.
- Collected and defined customer requirements to produce product scopes.
- Liaised with QA testers to perform end-to-end unit testing and post-production testing.
- Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
- Collaborated closely with [Job title]s and [Job title]s to keep projects on track and meet anticipated deadlines.
- Implemented and tested enhancement feature requests to improve product functionality and extend performance.
- Collaborated with product and engineering team members to define and develop new product concepts.
- Participated in team meetings and provided input on deadlines, designs and enhancements.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
- Coordinated system installations, testing and code corrections.
- Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
- Performed functional, non-functional, regression and performance tests for updated systems.
- Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
- Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
Administrator COAST – Internal Help Desk - Day & Night Ac, Heating & Plumbing (South Phoenix , AZ)February 2002 - June 2018
- Participated in the analysis, design, review, QA testing, and releases of various applications used by internal teams.
- Reviewed internal procedures for new applications and existing application upgrades.
- Wrote and reviewed internal communications regarding the new or existing application upgrades for internal notifications.
- After releases acted as SME for the COAST team and provided post release support to the internal teams using the applications.
- Provided functional internal support via Aspect, emails, or instant messages to various teams throughout TDS.
- Gained extensive knowledge of applications and procedures supported by the COAST team.
- Built and maintained relationships throughout TDS; including co-workers, management, Sales, other support teams, Product Management, IT, to name a few.
- Actively shared ideas and knowledge with co-workers.
- Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
- Developed and maintained positive customer relationships resulting in increased account services and expansion.
- Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Strategized with software development team members, as well as marketing and sales departments.
- Consistently responded to customer service emails within standard window for optimal response.
- Collaborated with internal departments to develop strategy.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Trained new employees on support processes, procedures and knowledge base.
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Maintained records, logs and lifecycle documentation of [Type] work requests.
Accounts Payable - TDS (City , STATE)May 2000 - February 2002
- Supported local business offices with invoice payments and reconciliations.
- Additionally, built and maintained relationships with the General Managers and local employees.
- Supported TDS employee expense reimbursements, validated expense receipts and processed reimbursement payments.
- Attended Access Database classes levels 1, 2, 3.
- After the course completion assisted with creating an internal reimbursement database.
- Monitored past due invoices and payments to minimize past due balances.
- Processed applications and tax documents as directed.
- Reconciled accounts payable documents, including invoices to facilitate payments.
- Entered purchasing data into company systems, including packing lists and purchase orders.
- Coded invoices and other records to maintain organized and accurate records.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
- Reviewed purchase documents and company receipts for reconciliation with statements.
Education and Training
Some College (No Degree) in Business ManagementUW Madison - Executive Education Extension, City
UW Madison – Executive Education Extension, Madison, WI – Basic Management Certificate
Master of Business Management2006Cardinal Stritch University, City, State
Master of Science in Business ManagementDecember 2006Cardinal Stritch University, City
with dual minors in Human Resources and Sales
- Summa cum laude graduate
- Major in Business Management
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Resume Overview
School Attended
- UW Madison - Executive Education Extension
- Cardinal Stritch University
Job Titles Held:
- Software Engineer Ii
- Administrator COAST – Internal Help Desk
- Accounts Payable
Degrees
- Some College (No Degree) in Business Management
Master of Business Management
Master of Science in Business Management
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