software engineer resume example

Professional Background:

Jessica has 3+ years of experience working as web application support for GE Nuclear project, 4+ years providing support to the sale pages for Southwest airlines and 1 and 9 months providing L2 support to AT&T as part of Accenture project.

Jessica helped to GE Nuclear users to keep continuously the services of web applications, such as knowledge bases, internal social media and management report apps.

Also, as application support for Southwest airlines, he was providing support to keep updated the 3 main sale pages, working over Change Management with weekly releases for the 11 QA environments and monthly releases for the 2 Silos of production environment.

He has 2+ years of experience as a main contact of 2 projects where he was working as unique resource and 4+ years reviewing Change Management tickets where he had to report any inconsistency through CAB meeting calls.

He worked with Oracle Databases in order to provide reports with detailed information about of specific groups of airlines customers.

As part of the Problem Management Engineering team in AT&T project he performed as a team member providing production support to AT&T service page where he was on charge to attend tickets assigned to him (via JIRA, Sharepoint, Clarify or AOTS tool), analyze the issue and follow up till its resolution which imply to create a new defect ticket, assign the correct severity according to the customer volume impact, assign the defect to the corresponding dev team, create a chat room with the dev teams involved in the resolution, schedule and host meetings related to the issue.

Also, he provided support in AT&T big sale events, where most of the issues must be worked on priority since severity 1 and 2 are faced constantly during the event. Finally, for a very brief period he performed as back up team lead where he attended meetings with the client and the call center that report all the issues to PME team, he hosted calls with his team to discuss and assign the on-call shifts of each team member.