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software engineer associate resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Passionate individual, I have had experience working in the Clerical, Administrative and IT Industry. I am a quick learner who likes new challenges and is willing to give my all in any task and I complete with a positive attitude. Willing to learn new skills if need be to meet the deadline or the demands of the role. Interested in new challenges as well and learning and progressing my career. Attentive Front Office Receptionist with outstanding knowledge of Customer Service and training in customer focus,verbal communication and tasks. Committed to effective collaboration and superb attention to detail. Personable and friendly professional with great problem-solving skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Computer Proficiency
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Calendar Management
  • Multi-Line Phone Systems
  • Records Management
  • Delivery Coordination
  • Microsoft Office Suite
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Data Entry and Database Software
  • Inventory Management
  • Attention to Detail
  • Reliable and Punctual
  • Administrative Support
  • Prioritization and Time Management
  • Documentation and Reporting
  • Microsoft Office
  • Multitasking and Prioritization
  • Conflict Management
  • Team Collaboration
Experience
09/2022 to 03/2023
Software Engineer Associate Lockheed Martin Milwaukee, WI,

  • Worked closely with development team members to identify and remove software bugs.
  • Tackled development tasks based on system requirements and documented approaches.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Tested and troubleshot application and documented issue resolutions for development team.
  • Performed regression and performance tests for updated systems.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Recommended and executed plans to improve development tools and processes.
  • Coordinated with project managers to meet development timelines and plan testing.
06/2021 to 02/2022
Platform Experience Associate Daktronics, Inc. Phoenix, AZ,
  • Responsible for investigating and reviewing content and classify according to policy
  • Responsible for assisting with client’s requests, performing data entry related tasks, and providing feedback on trends and insights to improve the process and workflows
  • Review ad content and classify according to policy with accuracy while managing time effectively
  • Provide feedback on ads classification trends
  • General data entry related tasks
  • Provide suggestions to improve the process and workflows
  • Maintain up-to-date knowledge on changes to policies and procedures
  • Consistently meet performance expectations as measured by metrics such as accuracy, productivity and efficiency
  • Maintained efficient clerical systems
11/2020 to 02/2021
Mail Clerk Abm Sugar Land, TX,
  • Provides exceptional customer service to client
  • Receives inbound mail/packages and sorts incoming mail
  • Distributes mail and packages to company personnel
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Weighed items using electronic scale to calculate shipping costs.
  • Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and DHL.
  • Documented logs of postage charges and organized receipts.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Troubleshot office equipment, computer hardware and software issues.
08/2020 to 11/2020
Receptionist/Business Services Center Specialist Perkinelmer, Inc. Phoenix, AZ,
  • Receptionist
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Used company bagging system to create badges for new employees and visitors.
  • Business Services Center Specialist
  • Provides 5-star customer service to all employees (in all forms of communication)
  • Performs duties of scanning and/or imaging documents and light copy/print reproduction services
  • Performs duties associated with shipping and receiving of materials
  • Receives inbound mail/packages and inputs into chain of custody software package
  • Notifies employees upon receipt of inbound deliveries
  • Point of contact for company personnel on mail/package inquiries
  • Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/ paper)
  • Perform meeting room and conference room set up
  • Receives inbound mail/packages and sorts incoming mail
  • Distributes mail and packages to company personnel
  • Manages outgoing mail/package transactions
  • Assisted in signing in/out customers and Visitors, Vendors
01/2020 to 08/2020
Receptionist/Office Assistant America's Best Contacts And Eyeglasses City, STATE,
  • Provide prompt, courteous service to customers either on the phone or in person
  • Ensure a smooth flow of customers through the store
  • Answer, screen, and forward incoming phone calls in accordance with NVI protocol providing good first impression by answering the phone promptly within 3 rings and create a willingness to serve by using the Am Best standard company greeting i an friendly and helpful tone
  • Ask each customer if they will be using their insurance benefit and process and understands managed care plans, while obtaining and documenting information from the insurance company as needed
  • Files all patient records daily and pulls patient file for the next day's appointments also checking on statuses and notifying customers when orders are in or of any delays
  • Ensures all WIP Report functions are preformed daily: canceled jobs, back-order list and problem jobs
  • Keeps reception are tidy and presentable, with all necessary stationary and material;s and receives, sorts, and distribute all daily mail deliveries and mail
  • Order front office supplies and keep inventory of stock and update calenders and scheduled meetings
  • Follow all store and corporate policies and procedures and participated in regularly scheduled mandatory communications meetings in order to keep informed of other changes in corporate policies and initiatives

  • Set up appointments for physician visits and procedures using calendar software.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Conducted patient intake interviews to collect medical information and insurance details.
05/2019 to 11/2019
Workflow Specialist Youtube TV City, STATE,
  • Execute programs to run service and content operations for YouTube TV
  • Build and refine a sustainable operations framework to support the continued growth and scale of the business
  • Problem solve to optimize running processes for our extended TV operations workforce
  • Diagnose complex workflows and business processes
  • Synthesize supporting data to help executives make fact-based decisions
  • Plan, launch, and execute process redesigns and resourcing strategies, while working independently to define required people, processes, tools, and systems.
Education and Training
Expected in 05/2001 to to
High School Diploma:
Mary Carroll High School - Corpus Christi, TX,
GPA:
Expected in to to
: Cosmetology
Avenue Five Institute - Austin, TX
GPA:
Willing to relocate: Anywhere

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Resume Overview

School Attended

  • Mary Carroll High School
  • Avenue Five Institute

Job Titles Held:

  • Software Engineer Associate
  • Platform Experience Associate
  • Mail Clerk
  • Receptionist/Business Services Center Specialist
  • Receptionist/Office Assistant
  • Workflow Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)

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