software engineer programmer analyst resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

IT Professional having 10.3 years of experience encompassing a wide range of skill set, roles and industry verticals. Extensive experience in Perl Automation, Application support and maintenance, analysis, design, development, customization, supporting and implementation of software applications. Proficient in analyzing and translating business requirements to technical requirements and architecture. Strong Object-Oriented Programming and development knowledge in Perl, Shell and BBx, and database skills. Experience in leading and managing teams. Handled multiple roles - Team Lead, Developer, Senior Programmer Analyst, Configuration Auditor, and Problem Manager. Good team leading skills, communication skills, interpersonal skills, quick learner, and good team player. Domain Expertise includes 3 years of experience in Storage Area Network (SAN) environment on EMC products and 7.3 years of experience in Travel & Transport industry (Application support - Property management system). ITIL Foundation Certified. Excellent working knowledge of ITIL fundamentals and project management. Successfully passed the certificate of the Business Continuity Institute (CBCI) examination.


ORION award

‘Manager’s Choice Award - 2016 program’ for the practice Unite to Get it Done Now

‘PAT ON THE BACK’ awards for automating most number of test cases and raising the best defect.

  • Operating Systems - UNIX, Linux, Solaris, WINDOWS 2000/2003/2007
  • Programming Language - Perl, Shell, BBX
  • Domain - Storage (SAN), DAS, Fibre Channel, RAID Technology, Travel & Transportation
  • Management Tools - CVS, Remedy, Teamshare, VSS, Subversion, Sharepoint, Maximo, Jira, ServiceNow
  • Testing skills - Manual Testing, Automation Testing
  • Testing Tool - EMC Testing tools - Autopilot, CLI Automation Tool
  • Team Collaboration
  • Project Management
  • Decision Making
  • ITIL Foundation Certification
  • Business Continuity Institute (CBCI) certification
Work History
04/2018 to 09/2019 Software Engineer (Programmer Analyst) Hdr, Inc. | San Antonio, TX,

Project - FOSSE Server refresh, Marriott Internationals

  • In this assignment, I was part of the FOSSE Server refresh team.
  • Worked with onsite technician, other teams to successfully upgrade linux server to newer version to meet client requirements for functionality, scalability and performance.
  • Here my job responsibilities were resolving service requests and incidents, modifying script for any enhancements and providing support to onsite technicians.
  • Preparation of deck for weekly operational calls, conducting Weekly operational meetings with all stakeholders to discuss high priority issues, risks and overall health of the project.
02/2015 to 06/2017 Team Lead/ Sr. System Engineer (Senior Programmer Analyst) Ccri | Herndon, VA,

Project - Property Management system(PMS), Marriott Internationals

  • In this assignment, I was part of FOSSE (Front Office select service extended stay) development team and worked as a Team Lead (Senior Programmer Analyst)
  • Here my job responsibilities included writing, debugging and reviewing Perl and BBX code for new developments and enhancement in Unix/Linux environments, resolving service restoration incidents, helping and guiding team members, providing estimations and various data to Project Manager and client and handling calls with onshore team members and client
  • Prepared weekly On-call roster for offshore team for application support
  • Provided monthly SLA data for discretionary work
  • Managed Problem request creation and ticket assignment responsibility
  • Provided on call support during non-office hours and weekends for production issues
  • Lead CMMI activities for my account under PPQA (Project and Process Quality Assurance) audits
  • Lead all configuration audits activity for Project and completing configuration audit for various releases and Quarterly configuration audits
  • Prepared and reviewed various technical documents like HLE, PSD, Job Aid and TSS.
11/2011 to 01/2015 Application developer IBM India | City, STATE,

Project - Central Reservation System(CRS), Hilton Worldwide

  • As a Team Member, my job responsibilities included writing and debugging C, shell and Perl code in unix/linux/windows environment.
  • Participated with clients in discussion meetings.
  • Participated in design and planning exercises for future software rollouts.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
11/2008 to 11/2011 Software Engineer IGate Patni | City, STATE,

Project - Development of scripts for Code Coverage in PERL , EMC

  • The scripts were being developed to automate the efforts of retrieving only the required data in a csv file
  • Many scripts are developed to perform functions such as – Download the code coverage files from the product i.e. Storage device and place those in a folder structure, use these files to generate report files and then generate a csv file to contain the consolidated data
  • Automation of the new requirements, Requirement analysis, designing and coding for new test scripts using Perl.
  • Enhancement of the scripts as requested by the client using Perl.
  • Enhancement includes creating new scripts, writing new functions, adding new functionality as and when requested
  • Testing the script on Win2k3 and WinXP

Project - Development of Automation framework in PERL, EMC

  • Autopilot is a scripting framework designed to ease the development, deployment and running of tests for, CLARiiON arrays
  • It is designed to run in a distributed environment, with a test running on one system issuing commands via an RPC mechanism to one or more hosts and arrays
  • Autopilot provides a method of creating reusable, fast running, consistent tests that can be run on multiple host and array platforms
  • Autopilot is used specially to test fault insertion test cases, various failover testing, data integrity testing between production and backup servers, layered driver testing
  • Automation of new test cases - Requirement analysis, designing and coding for new test scripts using object oriented Perl
  • Enhancement of the framework as requested by the client using PERL
  • Enhancement included creating new modules, writing new functions, adding new functionality in the framework using object oriented PERL
  • Validation of test scripts on different releases of arrays and portability of these scripts on various operating systems i.e Unix, Linux, win2k and win2k8
  • Resolving high priority defects on Autopilot framework especially on UNIX and Linux Operating systems
  • Project - Automation of NaviCLI\Naviseccli test cases, EMC
  • Roles and Responsibilities:
  • As a Team Member I was involved in automation of test cases and testing of these test cases.
  • Prepared Test strategy or Test matrix and ran the automated test cases on multiple array releases & verified logs to identify defects in array functionality based on the matrix created
  • Raised product defects

Project Description: Navi QA

  • The QA activity includes Testing of different storage arrays & management software suite and host utilities
  • It also involves setting up the Test beds, where Storage Arrays are connected to different types of hosts in DAS or SAN using devices like FC switches and test features like Data Availability, Data protection, provided in the form of Hardware configuration and software implementation on the arrays
  • Executed test cases or Random testing and Raise DIMS\Defects in REMEDY (Defect tracking tool)
  • Set up Test bed Set up of CX, AX and VNX series arrays.
  • Windows 2K, NT4.0 and UNIX hosts for storage systems and Zoning of these hosts with the Arrays
  • Installing Core Software’s and Non Disruptive Upgrades on all Arrays and hosts on different versions as per the releases
  • Creating Raid Groups, Storage Groups, Binding Luns & Detecting the same on the Arrays and the Hosts
  • Trained and mentored new team members.

ITIL Foundation certification

Certificate of the Business Continuity Institute (CBCI) examination

Expected in 07/2008 Bachelor of Engineering | Electronics And Tele-communciations Priyadarshini College of Engineering, Nagpur, GPA:

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Resume Overview

School Attended

  • Priyadarshini College of Engineering

Job Titles Held:

  • Software Engineer (Programmer Analyst)
  • Team Lead/ Sr. System Engineer (Senior Programmer Analyst)
  • Application developer
  • Software Engineer


  • Bachelor of Engineering

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