Technology
leader with over 10 years of experience and an excellent track record of
building, architecting and delivering highly reliable and scalable systems /
software across a variety of areas and technologies, such as internet /
enterprise applications, voice, e-commerce, financial systems, etc. Currently
working as a Sr. Software Development
Manager for Amazon Web Services (AWS) at
Amazon.com, Seattle.
Work History
01/2012 to Current
Software Development ManagerTrader Interactive – Raleigh, ,
Currently leading multiple technical teams, with a total strength of 20 including 2 Software Development Managers, within Amazon Web Services (AWS) building a large scale enterprise SaaS product (highly confidential), potentially disrupting a multi-billion dollar industry.
Primary responsibilities include, but are not limited
to, technical direction on building highly customer focused and large
scale software components, overseeing agile software development
process, working with various stakeholders (PM, TPM, UX,
Business/Operations Leads) on requirement/design/integration of software
components, addressing customer issues/escalations and last but not the
least, providing production support to existing systems.
Actively involved and lead product, technical architecture, strategic and executive leadership planning decisions for the group, including customer and partner engagements that fuel product adoption and help build long term strategy for the service.
Expertise and strength in hiring, leading and growing talent within teams, and help build vision that facilitates organizational growth. Strong experience improving existing software as well as building new ones that impact bottom-line.
Prior to AWS, lead multiple technical teams of software developers in planning, directing, executing and overseeing the entire software development process within the Alexa Platform (Dialog Management) and Customer Service Technology teams at Amazon.
Designed, developed and delivered valuable and business critical solutions, including highly available and efficient customer service routing channels (SMS, Email & Chat), path-breaking browser based screen-sharing application (popularly known as Co-Pilot or Mayday for the Amazon website), automated backend systems to resolve customer queries (leveraging Machine Learning and Natural Language Processing techniques, coupled with simple rule systems), systems that enable customers to resolve their queries faster via self-service workflows, and a customizable and pluggable Contact Us platform.
05/2009 to 01/2012
Computer ScientistDepartment Of The Treasury – Rothschild, ,
Lead, developer and mentor to multiple junior engineers in the Correspondence Management Solution Accelerator (CMSA) project, which is part of the Adobe Digital Enterprise Platform.
CMSA is a J2EE/Flex based Correspondence Management solution that has the capability to generate interactive and batch documents (single PDFs as well as PDF Portfolios). The application uses core J2EE frameworks like Spring and Hibernate, apart from some other Adobe internal frameworks. Single handedly lead the server side components of the application, including the core application services, user management, PDF rendering, etc.
As a result of my strong hold on the overall application, I was bestowed with the opportunity to visit the Adobe, Ottawa team and work with them for the end-to-end application integration (client-server).
05/2007 to 06/2009
Senior MemberAt&T – , ,
Cougar/ISDA Excess Deficit Calculation and Reporting System
I have been responsible for managing a team of 3 software developers and building the application based on strong financial/business understanding of the system.
This system facilitates generation of Margin call statements in various formats (PDF/XLS/RTF) to counterparties based on the computation of our Excess/Deficit with them.
Tools/Frameworks used as part of the development are Tomcat 5.2, Struts, Spring, Hibernate, JasperReports, JMX, and Sybase as the database server.
Image Uploading System
Built an Image Uploading system for the Employees at D.
E.
Shaw & Co.
using J2EE technologies with features of cropping the image, ability to preview while cropping, administrative controls of uploading for another user and approving images uploaded by users (The system sends an email to the administrators once a photo is uploaded by a user for approval).
Quote Management System, Quest for Avnet (USA)
I lead the User Interface team and had been responsible for the overall Portal Application development and designing, working over Java/J2EE/JavaScript/AJAX, Vignette Portal 7.2.2 and WAS 6.0.2.9.
I worked very effectively as a team player, providing useful support to my teammates at all times.
I have also been responsible for the overall construction and development of the User Interface, working closely with the Business Tier as part of the Integration process.
I have an additional responsibility as the Administrator of the deployment environment on Vignette Portal 7.2.2.
Additional Information
Personal Details
Date of Birth
October 10, 1983
Marital Status
Married
Skills
More than 5 years of technical management experience in software
development/maintenance, working with stakeholders across geographies
to build product vision and roadmap.
Strong experience in recruiting,
strategic planning, performance and project management, including
mentoring/coaching other managers.
Design/Process:
OOAD, Design Patterns, SDLC: Agile methodology, Scrum framework (Scrum Master
& Product Owner roles) and traditional waterfall.
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