Senior Analyst with over 20 years of experience in the Telecom Software Industry. I am Client-focused with an effective approach to getting customers to understand the software/products that I support and/or sell.
Strong analytical skills
Local remoter systems support
Structured query language (SQL) expert
Excellent problem solving skills
Customer needs assessment
Content management systems
Cheerful and energetic
MS Office proficient
Effective team player
Superior organization skills
Staff training and development
Dependable and reliable
Software Life Cycle Management
Problem Analysis and Resolution
Streamlined QA process to increase efficiency and reduce new product rollout time by one week.
Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.
Software/Business Analyst03/2014 － 02/2017Barry County ServicesDelton, MI
Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
Improved reliability of supply chain software, systems, database and order processing.
Created the Carrier Access Billing for 13 different Clients
Analyzed Call Detail Records to ensure accuracy
Trained all New and Existing Clients on our Software from the day to day entries, trouble tickets, accounting, inventory, and the carrier access side of our software.
Created Software Documentation
Communicated with Management any bugs within our system and added into our Software Tracking Software.
Tested programs to validate results.
Assisted in the post-implementation troubleshooting of new applications and application upgrades.
Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
Developed solutions by preparing and evaluating alternative workflow options.
Defined application problems by consulting with clients to evaluate procedures and processes.
Sr. CABS Analyst/Revenue Assurance10/2010 － 03/2013Time Warner Cable ServicesCharlotte, NC
Participated on team to plan and execute the 1st Time Warner Cable Carrier Access Billing cycle for switched services.
Implemented CABS billing by territory.
Analyzed to ensure our billing vendor, CSG International (Intec), set-up BP/mileage was setup correctly.
Evaluated all data collected from Frontier Communications, AT&T, CenturyLink, Verizon, FairPoint Services and Qwest.
Coordinated the process of sending minutes-of-use to Intec.
Downloaded the EMR Files and the CDRS Files from the carriers then reviewed them to ensure accuracy and possible missing data. Then uploaded to our vendor,Intec.
Performed problem resolution with carriers if MOU did not meet historical measures.
Processed incoming and outgoing bills.
Disputed incoming invoices for incorrect billings.
Disputed $1.3 million and won $967K which is 71%.
Prepared accounting and financial documents for analysis.
Tested and implemented changes to any new programming change.
Prepared routine legal correspondence and memoranda for attorney partners.
Ensured that TWC followed FCC and PUC mandates per state.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Worked with Engineers and regulatory to ensure trunking arrangements were being billed accurately.
CABS SME/Customer Service Manager01/2009 － 01/2010Cordia CommunicationsOrlando, FL
Senior CABS Analyst with over 20 years of experience in CABS day-to-day operations, account maintenance, problem-solving, trouble-shooting as well as planning/implementing proactive procedures to deliver accurate and on time CABS invoices.
Supervised day-to-day processing of CDG CABS bills for switched and special services.
Researched unpaid CABS bills that were two years old.
Worked with CDG to gather data and determine collection opportunity.
Worked with the programmers to set up test environment for verifying changes to the CDG system.
Led team through positive and negative testing scripts.
Verified usage data for the outbound invoices from Siemens switches.
Coached reps through day-to-day operations functions.
Center Director04/2013 － 03/2014Jenny CraigDavenport, IA
Organized and led weekly personnel meetings with 5 team members.
Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
Reviewed and approved time cards for processing by payroll department.
Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.
CABS and End User Billing Customer Service Manager10/1997 － 07/2009Gensoft SystemsGeneseo, IL
Supported ILEC and CLEC clients that utilized Gensoft CABS and End User Billing System as well as out sourced functions.
Led team of eight analysts through CABS and End User billing support functions.
Participated on team to prepare clients for conversion from CDG, MACC, NIST, MARTINS, or legacy platforms to Gensoft.
Coordinated the collection of data required to accurately bill special, switched and UNE services.
Collected data including USOCs, mileage, inter/intra state guidelines, tandem terminations and facility as well as all circuit meet points, etc.
Coordinated parallel billings, compared invoices and resolve defects.
Ran switch dumps quarterly to continually verify that actual network was in billing.
Taught clients on how to read switch records.
Handled disputes and issued adjustments.
Worked with the Finance Department and General Manager to ensure that we were capturing the Accounts Receivables was accurate after our software ran billing.
Worked primarily with Peachtree Accounting.
Our software was designed to be able to upload data to Peachtree and download data to our accounting package.
Gained increasingly detailed knowledge of CABS, End User Billing, Rating, and toll processing over tenure.
Effectively controlled the release of proprietary and confidential information for general client lists.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Interfaced with programmers to ensure that software changes were working correctly and as designed.
Work closely with our BETA companies to gather any issues that they were having during the testing phases.
Ensured PUC and FCC mandates were implemented by the deadline.
Took the lead on any projects when our customers would change from a legacy switch to a new softswitch.
Worked closely with Nortel, Siemens, Lucent, Coppercom, MetaSwitch, and Taqua.
Analyzed recorded data for accuracy and completeness.
Performed data integrity checks from the switch to the toll reseller that the companies dealt with.
Acted as systems SME for existing and potential clients.
Education and Training
Non Degree Program:Marycrest International - ParalegalDavenport, IA
Coursework in Paralegal Studies
EMT-B (National) - Lapsed
Coursework in Business, Marketing and Communications thru Seminars offered online
Attended several Fred Pryor Seminars
Project Management Seminar
Medical Profession Seminar
OSHA and Workplace Training
President - Geneseo High School Bowling Boosters 2015-President
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Barry County Services
Time Warner Cable Services
Job Titles Held:
Sr. CABS Analyst/Revenue Assurance
CABS SME/Customer Service Manager
CABS and End User Billing Customer Service Manager
Non Degree Program : Marycrest International - Paralegal
Create a job alert for [job role title] at [location].