Energetic and adaptable professional with over 12 years of experience in training, strategic planning, organization and providing comprehensive support to company leaders. Task-oriented with ability to meet long-term goals through daily organization and perseverance. Dedicated to excellent customer service, client satisfaction and team communication. In current role as Software Analyst for Alcoa, have purchased over 3 million dollars in software licensing and exceeded Service Level Agreement of 95% with 97% task completion rate for the past 2.5 years. Furthermore, as a Remote Assistant Director of Readmissions for The Art Institutes, successfully re-enrolled 2,708 students and exceeded all yearly goals for seven years. Also, spearheaded a Readmissions application process project that decreased processing time for campus staff by 80% and improved student re-start rate from 25% to 85%. Soft Skills Energetic attitude & customer focused Public speaking and technical writing. Problem solving & analytical skills Attention to detail & advance research skills Driven to identify process & system improvements Multi-tasking while keeping in mind changing priorities Time-management & administrative skills Passionate about learning new tasks and concepts Thrives in face-paced environments Enjoys working independently or in team environments Event planning & organization Change management strategies
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