Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Energetic and adaptable professional with over 12 years of experience in training, strategic planning, organization and providing comprehensive support to company leaders. Task-oriented with ability to meet long-term goals through daily organization and perseverance. Dedicated to excellent customer service, client satisfaction and team communication. In current role as Software Analyst for Alcoa, have purchased over 3 million dollars in software licensing and exceeded Service Level Agreement of 95% with 97% task completion rate for the past 2.5 years. Furthermore, as a Remote Assistant Director of Readmissions for The Art Institutes, successfully re-enrolled 2,708 students and exceeded all yearly goals for seven years. Also, spearheaded a Readmissions application process project that decreased processing time for campus staff by 80% and improved student re-start rate from 25% to 85%. Soft Skills Energetic attitude & customer focused Public speaking and technical writing. Problem solving & analytical skills Attention to detail & advance research skills Driven to identify process & system improvements Multi-tasking while keeping in mind changing priorities Time-management & administrative skills Passionate about learning new tasks and concepts Thrives in face-paced environments Enjoys working independently or in team environments Event planning & organization Change management strategies

  • Technical Writing
  • Collaboration
  • Customer Service
  • MS Office
  • Teamwork
  • Organization and Time management
  • Multitasking abilities
  • Written Communication
  • Responsible
  • Good telephone etiquette
  • Data management
  • Computer skills
  • Customer Communication
  • Presentation ability
  • Document oversight
  • Technical Support
  • Hardware and software installation
  • Project Management
  • Flexible & Adaptable
  • Adaptability
  • Critical thinking
Work History
02/2019 to Current Software Analyst – Project Coordinator (Contractor) Alcoa, Global Central Services Software | City, STATE,
  • Lead daily management and analysis across physical assets (computers, mobile devices, servers etc) and software licenses for Alcoa Corporations 14,000+ employees in 15 different countries.
  • Primary role is to facilitate compliant software license lifecycles and document processes for streamlining and training purposes.
  • Triage all incoming software issues and requests that come to Alcoa’s Global Central Services Software (CSS) Team.
  • Requests are received through various methods – such as Remedy (ticketing system), direct emails, shared email accounts, phone calls and in-person inquiries.
  • Must maintain at a high SLA (Service Level Agreement) of 95% for incoming software ticket requests (over 5,000 tickets per year).
  • Communication and Software Asset Management.
  • Collaborate and lead communications with vendors, staff, technical teams and varying levels of management throughout several worldwide business units.
  • Create, improve and maintain documentation for several information systems, platforms and compliance procedures and processes.
  • Allocate and maintain licensing through various administrate portals (Examples: Microsoft, Autodesk, Adobe).
  • Track and report status updates across Alcoa’s 4 different database systems and Remedy ticketing system.
  • Conduct exit analysis for end-of-lease computers and indicate to Alcoa’s hardware team which software may be installed on the replacement computer.
  • Identify and correct global license deficits and unauthorized software installations for physical assets and prepare for audits.
  • Achievements:.
  • Exceeded SLA with 97% task completion rate for the past 2.5 years.
  • Purchased over 3 million dollars in software licensing.
02/2012 to 02/2019 Remote Assistant Director of Readmissions – Trainer | Team Lead The Art Institutes | City, STATE,
  • Remotely managed the Readmission and Transfer Student departments for up to 12 different Art Institute campuses throughout the United States.
  • Responsible for recruiting qualified applicants for readmission to the college in accordance with each states guidelines.
  • Provided academic and financial advising support by phone and email for withdrawn students, registration and assistance with overcoming issues and tasks for any student from re-enrollment to graduation.
  • Successfully re-enrolled 2,708 students and exceeded all yearly goals 7 years in a row.
  • Communication and Management.
  • Collaborated with campus presidents and delegated tasks to staff members in Finance, Academics, Admissions and Housing to ensure student files were processed accurately and timely.
  • Conducted readmissions interviews, to evaluate student’s academic performance, financial status and emotional state.
  • Coordinated and led weekly conference calls with campus presidents and department leaders at each campus in order to maintain communication, discuss potential students, next steps and current student issues.
  • Created and delivered weekly production and quality assurance data reports for campus leadership and executives.
  • Implemented administrative duties such as preparing letters for campus-wide mailings and email blasts.
  • Arranged conference calls, Readmissions events and scheduled on-campus meetings.
  • Obtained confidential information and reviewed travel arrangements for visiting students who were relocating or transferring to each campus.
  • Training & Initiatives.
  • New ADR Trainer – Trained all new Assistant Director of Readmissions, for both remote and on-ground hires.
  • New Employee Trainer – Introduced new on-campus staff to the Readmissions/Transfer process for transparency.
  • Corporate Returning Student Application Trainer – All Departments.
  • Spearheaded the utilization of 5 different software programs (CampusVue, Microsoft CRM, Digital Application, Star Portal and ImageNow) to improve Readmission application processes at 36 Art Institute locations.
  • Independently cross-trained with all involved departments, to understand the full lifecycle and problem solve issues.
  • Created documentation, workflow grids, and visual “how to” cheat sheets to assist ADRs and other departments to accelerate the streamlining of process adoption.
  • Improved application processing by 80% and student start rate from 25% to 85%.
  • Collaborated with IT analysts to create a Readmissions SQL Query that improve reporting and time management for ADRs by 40% and the report was implemented nationwide in 2015.
09/2008 to 02/2012 Assistant Director of Admissions – New Hire Trainer | Student Ambassador Organizer The Art Institute Of Pittsburgh | City, STATE,
  • Responsible for recruiting qualified applicants for admission to the college in accordance with state and federal regulations.
  • Educated prospective students in person and over the phone about The Art Institutes and supplied realistic expectations for their intended career path.
  • Guided qualified students through the full lifecycle of new enrollment and matriculation.
  • Accountable for time management and inquiry resources to generate interest.
  • Conducted high quantity of phone calls to contacts to secure appointments and interview activities, also to follow-up with unresolved interviewees and future class applicants.
  • Training & Initiatives.
  • New Student Events Committee.
  • New Hire Trainer - CARS Trainer and member of CARS Corporate Training Committee.
  • Industrial Design, Game Art, Visual Effects and Culinary presenter and tour leader at events.
  • Managed Student Ambassador Program and trained Student Ambassadors for events Achievements:.
  • 2011/2012 Year End Goals- 52 on a plan of 50 (104%).
  • Received award for having the best increased registration rate of 664% from Oct-Dec 2012.
Expected in Bachelors of Arts | English Indiana University of Pennsylvania, , Indiana, PA GPA:

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School Attended

  • Indiana University of Pennsylvania

Job Titles Held:

  • Software Analyst – Project Coordinator (Contractor)
  • Remote Assistant Director of Readmissions – Trainer | Team Lead
  • Assistant Director of Admissions – New Hire Trainer | Student Ambassador Organizer


  • Bachelors of Arts

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