Software Analyst – Project Coordinator (Contractor) Resume Example Company Name

SOFTWARE ANALYST – PROJECT COORDINATOR (CONTRACTOR)

Professional Summary

Energetic and adaptable professional with over 12 years of experience in training, strategic planning, organization and providing comprehensive support to company leaders. Task-oriented with ability to meet long-term goals through daily organization and perseverance. Dedicated to excellent customer service, client satisfaction and team communication. In current role as Software Analyst for Alcoa, have purchased over 3 million dollars in software licensing and exceeded Service Level Agreement of 95% with 97% task completion rate for the past 2.5 years. Furthermore, as a Remote Assistant Director of Readmissions for The Art Institutes, successfully re-enrolled 2,708 students and exceeded all yearly goals for seven years. Also, spearheaded a Readmissions application process project that decreased processing time for campus staff by 80% and improved student re-start rate from 25% to 85%. Soft Skills Energetic attitude & customer focused Public speaking and technical writing. Problem solving & analytical skills Attention to detail & advance research skills Driven to identify process & system improvements Multi-tasking while keeping in mind changing priorities Time-management & administrative skills Passionate about learning new tasks and concepts Thrives in face-paced environments Enjoys working independently or in team environments Event planning & organization Change management strategies

Skills

Technical Writing
Collaboration
Customer Service
MS Office
Teamwork
Organization and Time management
Multitasking abilities
Written Communication
Responsible
Good telephone etiquette
Data management

Computer skills
Customer Communication
Presentation ability
Document oversight
Technical Support
Hardware and software installation
Project Management
Flexible & Adaptable
Adaptability
Critical thinking

Work History

02/2019 to Current

Software Analyst – Project Coordinator (Contractor)Company Name – City, State

Lead daily management and analysis across physical assets (computers, mobile devices, servers etc) and software licenses for Alcoa Corporations 14,000+ employees in 15 different countries.
Primary role is to facilitate compliant software license lifecycles and document processes for streamlining and training purposes.
Triage all incoming software issues and requests that come to Alcoa's Global Central Services Software (CSS) Team.
Requests are received through various methods – such as Remedy (ticketing system), direct emails, shared email accounts, phone calls and in-person inquiries.
Must maintain at a high SLA (Service Level Agreement) of 95% for incoming software ticket requests (over 5,000 tickets per year).
Communication and Software Asset Management.
Collaborate and lead communications with vendors, staff, technical teams and varying levels of management throughout several worldwide business units.
Create, improve and maintain documentation for several information systems, platforms and compliance procedures and processes.
Allocate and maintain licensing through various administrate portals (Examples: Microsoft, Autodesk, Adobe).
Track and report status updates across Alcoa's 4 different database systems and Remedy ticketing system.
Conduct exit analysis for end-of-lease computers and indicate to Alcoa's hardware team which software may be installed on the replacement computer.
Identify and correct global license deficits and unauthorized software installations for physical assets and prepare for audits.
Achievements:.
Exceeded SLA with 97% task completion rate for the past 2.5 years.
Purchased over 3 million dollars in software licensing.

02/2012 to 02/2019

Remote Assistant Director of Readmissions – Trainer | Team LeadCompany Name – City, State

Remotely managed the Readmission and Transfer Student departments for up to 12 different Art Institute campuses throughout the United States.
Responsible for recruiting qualified applicants for readmission to the college in accordance with each states guidelines.
Provided academic and financial advising support by phone and email for withdrawn students, registration and assistance with overcoming issues and tasks for any student from re-enrollment to graduation.
Successfully re-enrolled 2,708 students and exceeded all yearly goals 7 years in a row.
Communication and Management.
Collaborated with campus presidents and delegated tasks to staff members in Finance, Academics, Admissions and Housing to ensure student files were processed accurately and timely.
Conducted readmissions interviews, to evaluate student's academic performance, financial status and emotional state.
Coordinated and led weekly conference calls with campus presidents and department leaders at each campus in order to maintain communication, discuss potential students, next steps and current student issues.
Created and delivered weekly production and quality assurance data reports for campus leadership and executives.
Implemented administrative duties such as preparing letters for campus-wide mailings and email blasts.
Arranged conference calls, Readmissions events and scheduled on-campus meetings.
Obtained confidential information and reviewed travel arrangements for visiting students who were relocating or transferring to each campus.
Training & Initiatives.
New ADR Trainer – Trained all new Assistant Director of Readmissions, for both remote and on-ground hires.
New Employee Trainer – Introduced new on-campus staff to the Readmissions/Transfer process for transparency.
Corporate Returning Student Application Trainer – All Departments.
Spearheaded the utilization of 5 different software programs (CampusVue, Microsoft CRM, Digital Application, Star Portal and ImageNow) to improve Readmission application processes at 36 Art Institute locations.
Independently cross-trained with all involved departments, to understand the full lifecycle and problem solve issues.
Created documentation, workflow grids, and visual “how to” cheat sheets to assist ADRs and other departments to accelerate the streamlining of process adoption.
Improved application processing by 80% and student start rate from 25% to 85%.
Collaborated with IT analysts to create a Readmissions SQL Query that improve reporting and time management for ADRs by 40% and the report was implemented nationwide in 2015.

09/2008 to 02/2012

Assistant Director of Admissions – New Hire Trainer | Student Ambassador OrganizerCompany Name – City, State

Responsible for recruiting qualified applicants for admission to the college in accordance with state and federal regulations.
Educated prospective students in person and over the phone about The Art Institutes and supplied realistic expectations for their intended career path.
Guided qualified students through the full lifecycle of new enrollment and matriculation.
Accountable for time management and inquiry resources to generate interest.
Conducted high quantity of phone calls to contacts to secure appointments and interview activities, also to follow-up with unresolved interviewees and future class applicants.
Training & Initiatives.
New Student Events Committee.
New Hire Trainer - CARS Trainer and member of CARS Corporate Training Committee.
Industrial Design, Game Art, Visual Effects and Culinary presenter and tour leader at events.
Managed Student Ambassador Program and trained Student Ambassadors for events Achievements:.
2011/2012 Year End Goals- 52 on a plan of 50 (104%).
Received Thisisai.com award for having the best increased registration rate of 664% from Oct-Dec 2012.

Education

Bachelors of Arts: EnglishIndiana University of Pennsylvania - State

Resume Overview

School Attended

Indiana University of Pennsylvania

Job Titles Held:

Software Analyst – Project Coordinator (Contractor)
Remote Assistant Director of Readmissions – Trainer | Team Lead
Assistant Director of Admissions – New Hire Trainer | Student Ambassador Organizer

Degrees

Bachelors of Arts : English

Software Analyst – Project Coordinator (Contractor) Resume Example

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