Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Profile
Systems Analyst/Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, upgrades, and general troubleshooting. Software testing working with developers overseas and working closely with a Business Analyst. Seeking challenging position with opportunities for expanding upon existing skill base.
  • Agile software methodology
  • Strong communication skills
  • Working independently
  • Leadership
  • System administration
  • Windows Server 2003
  • ServiceDesk
  • Problem Solving, Problem Reduction
  • Develop Solutions by preparing and evaluating alternative workflow solution
  • Performed ongoing performance tuning
Relevant Experience
  • Define application problem by conferring with clients/users; evaluation procedures and processes.
  • Assisted in other departments by developing reports needed to project certain requirements such as sales, hours, etc.
  • Applied updates/upgrades on a regular basis, and upgrade administrative tools and utilities.
  • Configure/Add new services as necessary
  • Performed ongoing performance tuning, hardware upgrades, and resource optimization as required. 
Software Analyst, 07/2015 to Current
Lockheed MartinPhillipsburg, NJ,
  • Software tested working with developers that were located overseas. This required using my interpersonal relation, problem solving, and problem reduction skills.
  • I have worked closely with the Business Analyst of the company in mapping out new process that the company would benefit from and also location any flaws that were originally implemented that would need to be revised.
  • Assist other departments in developing new reports with the needed requirements
Designer Care Representative, 10/2013 to 02/2015
Rochester Armored CarIowa City, IA,
  • Created spreadsheets and.or templates, via Microsoft Word and Excel for special assigned projects
  • Responded to email inquiries and assisting designers/representatives of the company
  • Edit and review assigned projects and others within a team environment
  • Extensive research to ensure project is accurate and valid
Transportation Security Officer, 09/2011 to 09/2013
Transportation Security AdministrationCity, STATE,
  • Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
  • Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
  • Controlling terminal entry and exit points
High School Diploma: , Expected in 2010
Chandler High School - Chandler, AZ
Training Program: 3D Animation, Expected in 2010
East Valley Institute of Technology - Mesa, Arizona
  • 2 years experience in developing 3D models and architecture with animations via 3DS Max.
  • Developed video games as part of assignments which consisted of architecture of objects, some programming, converting certain files/objcts to ensure everything is functional, testing.

Working towards associates, latest time registered May 2015: Audio Production, Expected in
Mesa Community College - Mesa, AZ
2 years experience and learning producing sounds, editing, combining sounds together, excessive testing and listening.
Additional Experience
  • Proficient and intermediate skills in the following systems: Microsoft Excel, Powerpoint, Microsoft Word, 3DS Max, Adobe Photoshop
  • Excellent in building up social media followers. Some Search Engine Optimization experience.
  • Experienced in developing reports via Excel, currently learning some VBA basics.
  • Technical when it comes to computers as far as building, upgrading, installing, and always learning when new technology arises.

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School Attended

  • Chandler High School
  • East Valley Institute of Technology
  • Mesa Community College

Job Titles Held:

  • Software Analyst
  • Designer Care Representative
  • Transportation Security Officer


  • High School Diploma
  • Training Program
  • Working towards associates, latest time registered May 2015

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