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Soft Skills Trainer Resume Example

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SOFT SKILLS TRAINER
Professional Summary
  • Facilitated team of 8 single-handedly charged with the improvement of stock record accuracy.
  • Team results included improved on-time re-dispatched card delivery within 3 days of customer requisition.
  • Lead the team to translate plans into workable action through target allocation and optimal utilization of resources and commitment to meet deadlines.
  • Coordinate reallocation of RTO process from  regional units to Centralized unit in Banglore, reducing 80% of personnel while generating 50% more income comparing to previous years.
  • Appreciated for achieving the approval rates of the secondary processing by 10% of the total approvals Appreciated by REGIONAL HEAD-SALES for achieving the highest number of approvals twice(AUGUST 2005 and OCTOBER 2005).
  • Appreciated by Customer care – Relations for sourcing successfully Pre- Approved customers and 80% of the applicants received their credit card within 30 days from Date of filing.
  • Appreciated for improving the approval rates of the applications by 60% across PAN India.
Skills
  • Energy and commitment to understand the needs and aspirations to realize the goals.
  • Ability to convey and implement thoughts and ideas information in a transparent and meaningful manner.
  • Good understanding of  Operations Management.
  • Working knowledge of computers including MS Excel.
  • Ability to work under pressure and within timelines.
  • Good communication skills with effective listening capability
  • Goal-oriented and focused
  • Warm & Friendly
  • Cheerful nature
  • Approachable character
  • Team player
Work History
Soft Skills Trainer LLC Launchpad - City , STATE09/2012 - 09/2014
  • Educate College students the necessity of learning social and professional skills to be successful in the workplace in the future.
  • Help Students fill out a first-resume they can use for job applications and interviews.
  • Conduct mock interviews to help Students practice answering interview questions with poise and confidence.
  • Evaluated behavior to assess needed personality traits and skills to make the student perform better.
  • Wrote and submitted reports.
  • Completed post-training assessments and submitted evaluative reports to the Head-of-Department of the college. 
RTO Lead – Centralized RTO unit-Credit & Debit cards Standard Chartered Bank - City , STATE06/2006 - 07/2012
  • Generate non delivery reports for production & dispatch unit on regular basis.
  • Control on Return-To-Origin(RTO) cards to be dispatched back to delivery end .
  • Maintain cards stock in fire proof safe and reports generation on stock weekly, fortnightly & monthly.  
  • Interact with the regional RTO officers in cards re-dispatch, handling queries on CPMS & CCMS softwares.
  • Update re-dispatched cards & destruction cards in card management system for PAN INDIA reference.
  • Produce monthly credit reviews of cards and conduct agreement compliance on reviews of inflow and outflow.
  • Liase with SCB-GSSC for release of pin in accordance with Credit & Debit cards. Cards realease from Production Unit to dispatch unit, with addition/deletion lists & tally forms .
  • Evaluate team plans' viability, work structure, and compliance with units statuary requirements .
  • Develop rapport with region RTO units in maintaining a stable and consistent unit.
Team Associate – Cards Closure Processing Standard Chartered Bank - City , STATE06/2005 - 05/2006
  • Target approvals of 10% of the total approvals in Chennai zone.
  • Receipt, documentation of the appropriate forms sales end in accordance with KYC norms for credit cards secondary processing.
  • Credit card management system (CCMS) checking, customer services queries handling from DSA sales teams.
  • Creating reports of approvals & declines of cards on daily, weekly and monthly basis.
  • Satisfying the criticality and comprehend needs of both internal and external customers in leading long-term relationships with them.
Team Lead - Back End Operations Standard Chartered Bank - City , STATE07/2001 - 05/2006
  • Primary processing of credit card applications. Coding the Identification No of the applicant checking the documentation, income & profile of the customer.
  • Closing cards accounts by receiving the necessary documents from the customer as per bank clause.
  • Creating reports of approvals and declines on credit cards on daily basis, customer queries handling.
Education
Master of Science: Computers BHARATHIYAR UNIVERSITY - City2011
Bachelor of Science: ComputersRamakrishna College of Arts & Science for Women - City, State1997
Accomplishments
  • Facilitated team of 4 and recognized for efforts to identify new processes to improve quality, reduce costs, and increase margin.
  • Lead the team to translate plans into workable action through target allocation and optimal utilization of resources and commitment to meet deadlines.
  • Appreciated for achieving the approval rates of the secondary processing by 10% of the total approvals Appreciated by REGIONAL HEAD-SALES for achieving the highest number of approvals twice(AUGUST 2005 and OCTOBER 2005) 
Certifications
  • Championship trophy for Outstanding Credit card Sales .
  • Participation in Wildlide Census- Tamilnadu state.
  • Participation in Trekking - Central Reserve Police force , India. 
  • IBM mainframe Completion.
  • Corporate Course- MS office tools Completion.
  • SUN JAVA programming Completion
Other Positions Held
  • Customer service Officer , Standard Chartered Bank ,Chennai ,January 2001 - June 2001
  • Web Designer , Sri Ram hi-tech systems Ltd, Coimbatore ,December 2000- December 2001
  • Officer , Diwyalakshmi Udyog Industries, Coimbatore ,January 1999 - November 2000
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Overview

School Attended

  • BHARATHIYAR UNIVERSITY
  • Ramakrishna College of Arts & Science for Women

Job Titles Held:

  • Soft Skills Trainer
  • RTO Lead – Centralized RTO unit-Credit & Debit cards
  • Team Associate – Cards Closure Processing
  • Team Lead - Back End Operations

Degrees

  • Master of Science : Computers
    Bachelor of Science : Computers

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