Facilitated team of 8 single-handedly charged with the improvement of stock record accuracy.
Team results included improved on-time re-dispatched card delivery within 3 days of customer requisition.
Lead the team to translate plans into workable action through target allocation and optimal utilization of resources and commitment to meet deadlines.
Coordinate reallocation of RTO process from regional units to Centralized unit in Banglore, reducing 80% of personnel while generating 50% more income comparing to previous years.
Appreciated for achieving the approval rates of the secondary processing by 10% of the total approvals Appreciated by REGIONAL HEAD-SALES for achieving the highest number of approvals twice(AUGUST 2005 and OCTOBER 2005).
Appreciated by Customer care – Relations for sourcing successfully Pre- Approved customers and 80% of the applicants received their credit card within 30 days from Date of filing.
Appreciated for improving the approval rates of the applications by 60% across PAN India.
Skills
Energy and commitment to understand the needs and aspirations to realize the goals.
Ability to convey and implement thoughts and ideas information in a transparent and meaningful manner.
Good understanding of Operations Management.
Working knowledge of computers including MS Excel.
Ability to work under pressure and within timelines.
Good communication skills with effective listening capability
Educate College students the necessity of learning social and professional skills to be successful in the workplace in the future.
Help Students fill out a first-resume they can use for job applications and interviews.
Conduct mock interviews to help Students practice answering interview questions with poise and confidence.
Evaluated behavior to assess needed personality traits and skills to make the student perform better.
Wrote and submitted reports.
Completed post-training assessments and submitted evaluative reports to the Head-of-Department of the college.
RTO Lead – Centralized RTO unit-Credit & Debit cards Standard Chartered Bank - India - Bangalore, KN06/2006 - 07/2012
Generate non delivery reports for production & dispatch unit on regular basis.
Control on Return-To-Origin(RTO) cards to be dispatched back to delivery end .
Maintain cards stock in fire proof safe and reports generation on stock weekly, fortnightly & monthly.
Interact with the regional RTO officers in cards re-dispatch, handling queries on CPMS & CCMS softwares.
Update re-dispatched cards & destruction cards in card management system for PAN INDIA reference.
Produce monthly credit reviews of cards and conduct agreement compliance on reviews of inflow and outflow.
Liase with SCB-GSSC for release of pin in accordance with Credit & Debit cards. Cards realease from Production Unit to dispatch unit, with addition/deletion lists & tally forms .
Evaluate team plans' viability, work structure, and compliance with units statuary requirements .
Develop rapport with region RTO units in maintaining a stable and consistent unit.
Team Associate – Cards Closure Processing Standard Chartered Bank - India - Chennai, TN06/2005 - 05/2006
Target approvals of 10% of the total approvals in Chennai zone.
Receipt, documentation of the appropriate forms sales end in accordance with KYC norms for credit cards secondary processing.
Credit card management system (CCMS) checking, customer services queries handling from DSA sales teams.
Creating reports of approvals & declines of cards on daily, weekly and monthly basis.
Satisfying the criticality and comprehend needs of both internal and external customers in leading long-term relationships with them.
Team Lead - Back End Operations Standard Chartered Bank - India - Chennai, TN07/2001 - 05/2006
Primary processing of credit card applications. Coding the Identification No of the applicant checking the documentation, income & profile of the customer.
Closing cards accounts by receiving the necessary documents from the customer as per bank clause.
Creating reports of approvals and declines on credit cards on daily basis, customer queries handling.
Education
Master of Science: Computers BHARATHIYAR UNIVERSITY - Coimbatore 2011
Bachelor of Science: ComputersRamakrishna College of Arts & Science for Women - Coimbatore, TN1997
Accomplishments
Facilitated team of 4 and recognized
for efforts to identify new processes to improve quality, reduce costs, and
increase margin.
Lead the
team to translate plans into workable action through target allocation and
optimal utilization of resources and commitment to meet deadlines.
Appreciated for achieving the approval
rates of the secondary processing by 10% of the total approvals
Appreciated by REGIONAL HEAD-SALES for
achieving the highest number of approvals twice(AUGUST 2005 and OCTOBER 2005)
Certifications
Championship trophy for Outstanding Credit card Sales .
Participation in Wildlide Census- Tamilnadu state.
Participation in Trekking - Central Reserve Police force , India.
IBM mainframe Completion.
Corporate Course- MS office tools Completion.
SUN JAVA programming Completion
Other Positions Held
Customer service Officer , Standard Chartered Bank ,Chennai ,January 2001 - June 2001
Web Designer , Sri Ram hi-tech systems Ltd, Coimbatore ,December 2000- December 2001
