Social Worker Ii Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
High dedicated MSW with a strong commitment to serving the needs of disadvantaged adults , including homelessAbility to work independently and take initiative in new projects Experienced in case management Knowledgeable in social work practices and able to apply social work ethical principles to guide professional practice Strong verbal/written communication, problem solving and organizational skills Ability to work collaboratively with others as an effective team player Ability to use community resources to form effective partnerships with local agencies Experienced in determining eligibility for public assistance programs Ability to establish excellent rapport with clients Proficient in communicating effectively with diverse populations and with multi- or interdisciplinary systems Proven ability to manage challenging caseloads while staying focused on providing high standard of individualsed care plans tailored to the needs of clients Ability to apply knowledge of human behavior and the social environment Capability to work collaboratively across disciplines to provide empowerment practice services while maintaining one's professional identity and role responsibilities Experienced in working with adults with disabilities
Core Qualifications
  • Case Management
  • Biopsychosocial Assessments
  • Relationship Building
  • Research
  • Family Relations 
  • Program Coordination
  • Client Advocacy
  • Community Outreach
  • Life-skills Counseling 
03/2014 to 08/2015 Social Worker II Houston Methodist | Dallas, TX,
  • Completed initial assessments to evaluate activities of daily living, instrumental activities of daily living, social supports, economic resources, and home environment on clients. Provided services to assist clients and their families in understanding their medical diagnoses and treatment plan. Completed cognitive, social, mental, and physical evaluation to fully and accurately assess client needs. Arranged for services, coordinated and interacted with other service providers to carry out their treatment plan. Responsible for establishing and developing interdisciplinary and multidisciplinary teams to address the problems of and meet the unmet needs of the client. Worked closely with other disciplines to assure efficient and appropriate delivery of quality client services. Provided case management services to disabled adults and their families. Completed on going documentation and maintained client records. Established plan of care for Community Alternative Program Disabled Adult (CAP/DA) clients.
06/2013 to 03/2014 Talent Development Case Manager Cintas Corporation | Piscataway, NJ,
  • Oriented customers to the services and eligibility requirements of the Workforce Investment Act (WIA) program in both group settings and individually Assisted customers in identifying and addressing barriers to employment and provide intensive and training services. Provided case management to eligible Workforce Investment Act customers with a focus on helping gain additional skills through occupational training programs that lead to self-sufficient employment Assisted Workforce Investment Act customers with their enrollment and participation in post-secondary educational opportunities Facilitated customer access to training, education, and to employment services Conducted comprehensive assessments utilizing a variety of techniques including computer based assessments, interest inventories and one-on-one interviews. Interviewed customers to gather information on training needs, educational background, work experience, skills, interests and eligibility. Provided career guidance and assistance to customers to identify employment goals and career development needs and develop achievable and realistic service and employment plans Monitored customers' progress during participation in appropriate activities Provided follow up after job placements to ensure job retention and the elimination of barriers that may impede job retention Ensured case record documentation was current, accurate, thorough and compliant with federal and state laws, regulations, and established policies and procedures.
06/2012 to 07/2013 Family & Children's Medicaid Case Manager Cambrex | Durham, NC,
  • Determined eligibility and gathered information for public assistance programs for individuals, children and families by applying complex federal policies and procedures Conducted Medicaid reviews, interviewed clients, and updated information in county and state system Coordinated with internal and external agencies to ensure appropriate services were provided to families Initiated and presented denial letters as appropriate to clients in regards to Medicaid services Performed calculations for benefits and budget preparation Maintained documentation/record keeping in accordance with agency policies.
08/2010 to 06/2012 Customer Service Representative Verizon Wireless | City, STATE,
  • Troubleshoot and resolved complex billing, technical issues an customer complaints Established and maintained working relationships with other areas of the company Provided customers with product and service information Transferred customer calls to appropriate staff Followed up on customer inquiries not immediately resolved Completed call logs and reports and research misapplied payments.
10/2006 to 06/2010 Program Coordinator South Carolina Governor's Office Of Economic Opportunity OEO | City, STATE,
  • Monitored local Community Action Agencies(CAA's) programmatic stability, provided agencies with technical assistance, evaluated Sub grantee project performance and accuracy, and compliance to grant terms and conditions for Community Service Block Grant (CSBG), Low-Income Home Energy Assistance Program (LIHEAP), Workforce Investment Act (WIA), and American Recovery and Re-Investment Act(ARRA) STIMULUS grants Supervised and trained junior level staff in program requirements for American Recovery and Re-Investment Act (ARRA) STIMULUS grants Maintained all required contacts with clients and service providers.
  • Client contact included home visits and/or meeting clients at designated service providers to provide support and advocacy Assessed needs, referred, advocated for, and ensured utilization of appropriate services for collaterals in conjunction with client's Service Plan Assisted clients with medical, dental, mental health and substance abuse services and treatment; disability and Medicaid assessment and applications; food stamp applications, referrals for furniture and clothing Provided guidance and interpretation of statutes pertaining to grant programs Prepared monthly and annual written reports related to the sub grantee's operation and management of program Analyzed data and made recommendations to the Senior Manager on problems affecting program management at the sub grantee level, and assist in policy development to address identified problems Developed and administered grants and agreements, including pre-award, post-award and close-out activities.
Expected in 2016 Master of Arts | Social Work Winthrop University, , GPA:
Expected in 2009 Bachelor of Arts | Social Work Limestone College, , GPA:
Expected in 2004 Bachelor of Arts | English University of South Carolina, , GPA:
Expected in | University of South Carolina, Columbia, SC GPA:
Professional Internship

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Resume Overview

School Attended
  • Winthrop University
  • Limestone College
  • University of South Carolina
  • University of South Carolina
Job Titles Held:
  • Social Worker II
  • Talent Development Case Manager
  • Family & Children's Medicaid Case Manager
  • Customer Service Representative
  • Program Coordinator
  • Master of Arts
  • Bachelor of Arts
  • Bachelor of Arts

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