social worker resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Accomplished and versatile Social Worker with 17 years of experience working in a therapeutic setting with traumatized and severely mentally ill youth and their families. Passionate advocate who is adept at collaborating with a large team of medical/clinical providers. Dynamic leader and teacher who thrives in a challenging environment.

  • Inspirational Leadership
  • Skilled Mental Health Clinician
  • Crisis Prevention & Intervention
  • Passionate Advocate
  • Strong Communication Skills
  • Exceptional Problem Solver
Behavioral Health Case Manager, 09/2019 - Current
Centene Corporation Rockford, IL,
  • Oversees management of highly complex cases in order to ensure effective implementation of interventions and to ensure efficient utilization of benefits
  • Serves as a liaison between members, providers, and internal/external customers in coordination of health care delivery and benefits programs
  • Performs the essential activities of case management: assessment, planning, implementation, coordinating, monitoring, outcomes and evaluation
  • Represents department interests as a member of two interdepartmental workgroups designed to improve the efficiency of processes that impact member care
Social Worker, 11/2017 - 07/2019
Augustana Care Corporation Plymouth, MN,
  • Support high-risk geriatric participants and their caregivers in the community with case management, crisis intervention, and end-of-life counseling as needed in order to reduce the risk of long-term placement
Adjunct Professor Graduate Faculty, 08/2018 - 05/2019
Salvation Army Usa Litchfield, IL,
  • Engage MSW students in learning about individual and group counseling techniques, and DSM-V diagnoses through creative subject delivery and learning activities
Residential Program Coordinator, 06/2009 - 11/2017
Parkridge Valley Hospital City, STATE,
  • Created a culture of safety and compassion on an aggressive adolescent residential unit that led to a significant decrease in the frequency of violent events by providing ongoing training about trauma-informed care for staff at all levels;
  • Implemented and facilitated a daily morning call with the residential leadership team as a preventative strategy to identify and plan for management of high-risk patients or milieu issues
  • Trained new clinicians on conducting thorough psychosocial assessments of severely traumatized and mentally ill adolescents and developing individualized treatment plans; oversaw implementation of personal and milieu interventions; guided the process of discharge planning; and supervised individual/family counseling designed to assist patients reach the goal of family reunification or permanence
  • Enhanced therapeutic programming through creation and implementation of evidence-based psychoeducational groups, as well as by providing opportunities for patients to participate in community service projects and independent living activities off hospital grounds
  • Partnered with foster care agency leadership to create a transition process that increased the success rate of permanent placement for these youth to 66% 1 year after leaving the program
  • Collaborated with patients, families, hospital interdisciplinary team, Department of Children's Services PhD's, and foster care agency staff in order to create/maintain appropriate individualized treatment goals and plan for discharge
  • Hired, trained, coached, and managed a team of 30 Mental Health Technicians (MHTs)
  • Managed staffing budget, requisitions, payroll, scheduling, and productivity for 2 residential departments (35-40 FTEs including MHTs & RNs)
  • Managed departmental purchasing of program supplies through monthly maintenance of a corporate credit card, a $500 petty cash fund, and individual allowance accounts for 44 residential patients
  • Coordinated/scheduled 3-5 daily transports for patients to local medical appointments and statewide court hearings, as well as group outings into the community
Level 4 Manager/Social Services Representative, 09/2003 - 06/2009
Parkridge Valley Hospital City, STATE,
  • Conducted thorough psychosocial assessments of severely traumatized and mentally ill adolescents; developed individualized treatment plans; oversaw implementation of personal and milieu interventions; and guided the process of discharge planning
  • Collaborated with an interdisciplinary team in order to create/maintain appropriate individualized treatment goals and plan for discharge
  • Provided individual and family counseling sessions designed to support clients in reaching the goal of family reunification
  • Facilitated group activities on Project Adventure certified ropes course, high & low elements
  • Developed and implemented therapeutic groups to assist adolescents in learning to understand their diagnoses, manage disruptive moods and behavior, and prepare them to live independently upon aging out of DCS custody
  • Trained, coached, and managed a team of 12 Mental Health Technicians
Master of Science: Social Work, Expected in
University of Tennessee - Knoxville, TN,
Status -
Bachelor of Science: Psychology, Expected in
Southern Adventist University - Collegedale, TN,
Status -
Activities and Honors
  • Member of the HCA Leadership Academy graduating class of 2016
  • Created/directed a staff recruitment commercial for the Parkridge Valley Child & Adolescent campus in 2016
  • Received Studer Group training in Healthcare Leadership from 09/14 - 11/17
  • 3 time recipient of the Employee Recognition Award for outstanding work performance at Parkridge Valley Hospital
  • Extensive training in TF-CBT (2010-2017)
  • Proficient in the use of Lawson, Kronos, ISAS/PLUS, Taleo, Facility Scheduler, and Microsoft Office

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Resume Overview

School Attended

  • University of Tennessee
  • Southern Adventist University

Job Titles Held:

  • Behavioral Health Case Manager
  • Social Worker
  • Adjunct Professor Graduate Faculty
  • Residential Program Coordinator
  • Level 4 Manager/Social Services Representative


  • Master of Science
  • Bachelor of Science

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