Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated employee with extensive experience in the Human Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Systematic employee with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Crisis Intervention
  • Referrals and networking
  • Case management
  • Housekeeping
  • Efficient under pressure
  • Compassionate
  • Analytical thinking
  • Confidential case documentation
  • Cooperative
  • Medicare and Medicaid applications
  • Social services
Work History
Social Worker, 04/2017 to Current
AspiranetAntioch, CA,
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Organized clinical documentation, treatment plans, and referrals.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Registered and verified patient records with most up-to-date information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Case Manager, 09/2015 to 04/2017
Cvs HealthSanta Clara, CA,
  • Checked with newly placed children frequently to support comprehensive success and assimilation.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Participated in professional growth programs to support special education improvement efforts.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Completed home welfare checks to align with state and program guidelines.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Childcare Provider, 05/2006 to 03/2015
The Edge Fitness ClubsVoorhees, NJ,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
Bachelors of Human Services: Human Services, Expected in 05/2015
Anderson University - Anderson, SC

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School Attended

  • Anderson University

Job Titles Held:

  • Social Worker
  • Case Manager
  • Childcare Provider


  • Bachelors of Human Services

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