LiveCareer-Resume

social services assistant volunteer resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
UEI Riverside, CA, Expected in 10/2014 Diploma : Criminal Justice - GPA :
Transwestern Institute Long Beach, CA, Expected in 08/1986 Certificate : Word Processing - GPA :
Compton Sr. High School Compton, CA, Expected in 06/1983 High School Diploma : - GPA :
California State University - Long Beach Long Beach, CA Expected in : English - GPA :
Long Beach City College Long Beach, CA, Expected in : English - GPA :
Experience
General Dynamics - Social Services Assistant Volunteer
Telework, NC, 04/2022 - Current
  • Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to client inquiries.
  • Empowered clients to negotiate with resource providers and make positive decisions.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.
  • Participated in ongoing training to enhance knowledge of relevant mental health topics.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Sanitized toys and play equipment.
  • Protected children from harm by monitoring environments and eliminating safety hazards.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Identified signs of emotional or developmental problems in children to alert staff or social worker.
  • Dressed children and changed diapers.
  • Maintained safe play environment,
  • Read stories to children to promote literacy skills.
  • Instructed children in eating, resting and restroom habits.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
  • Maintained flexibility to work with children of various ages, different personalities and in different roles.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Improved children's self-esteem with supportive care and positive reinforcement.
County Of Riverside - Office Assistant III
Cathedral City, CA, 02/2021 - Current
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Trained lower-level clerks to perform work activities and use computer applications.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Collected documents, issue receipts and updated accounts to reflect new case information.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Answered telephones, directed calls, took messages and welcomed visitors to office,
  • Maintained business records by updating customer information.
  • Conduct interviews with applicants, explaining eligibility process and available programs.
  • Coordinate with other departments to promote prompt processing of client applications.
  • Create a positive and productive relationship establishing a rapport with customers by explaining rights, responsibilities and purpose of interview.
  • Assist customers with clarification of information needed to process initial and redetermination applications for food stamps, cash aid, medi-cal, welfare to work, family stabilization and homeless assistance programs.
Corry Manor - Eligibility Service Clerk
Corry, PA, 12/2019 - 02/2021
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
  • Explained reasons behind application denials and recommended further action.
  • Explained eligibility details and affordability options to customer with kindness and respect.
  • Received, reviewed and proofread applications and supporting documents to verify client information and resolve discrepancies.
  • Informed applicants of other agencies providing useful or related assistance.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Gathered financial information from clients regarding income, assets and debts.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Contact customer to review semi-annual and annual redeterminations for food stamps, cash aid and medi-cal eligibility over the phone and in person.
  • Knowledgeable usage of CalSaws, SAL, MEDS, C-IV, Imagenow, MS Excel, MS Word and MS Outlook programs for daily operating functions.
Gilbane Building Company - Eligibility Technician I
Seattle, WA, 03/2018 - 06/2019
  • Performed careful review of applicant data to ascertain compliance with eligibility criteria for economic assistance of food stamps and medi-cal benefits.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Conducted interviews with applicants, explaining benefits process and available programs.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Entered client information and files into databases for further review and tracking.
  • Gathered financial information from clients regarding income, assets and debts.
  • Maintained positive working relationship with fellow staff and management.
  • Informed applicants of other agencies providing useful or related assistance.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Managed intake of new claims and performed routine follow-ups.
  • Processed benefits applications and documents for food stamps and medical assistance.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Contact customer to review semi-annual and redeterminations for food stamps, cash aid and medi-cal over the phone and in the lobby.
  • Use of CalSaws, SAL, MEDS, C-IV, MS Excel, MS Word and MS Outlook for daily operating functions.
County Of Riverside DPSS - Eligibility Service Clerk-Temporary
City, STATE, 08/2017 - 02/2018
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
  • Explained reasons behind application denials and recommended further action.
  • Explained eligibility details and affordability options to customer with kindness and respect.
  • Received, reviewed and proofread applications and supporting documents to verify client information and resolve discrepancies.
  • Informed applicants of other agencies providing useful or related assistance.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Gathered financial information from clients regarding income, assets and debts.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Contact customer to review semi-annual and annual redeterminations for food stamps, cash aid and medi-cal eligibility over the phone and in person.
  • Knowledgeable usage of CalSaws, SAL, MEDS, C-IV, Imagenow, MS Excel, MS Word and MS Outlook programs for daily operating functions.
County Of Riverside Registrar Of Voters - Election Assistant
City, STATE, 04/2016 - 07/2017
  • Answered telephones, directed calls and took messages.
  • Inventoried and ordered materials, supplies and services.
  • Trained staff members to perform work activities and use computer applications.
  • Computed, recorded and proofread data or reports.
  • Typed, formatted and edited correspondence and other documents.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered data into system, maintaining complete confidentiality and accuracy.
  • Provide information and issue appropriate elections and/or voter registration cards and forms.
    Issue, received and process counter and mail ballots.
  • Processed duplication of damaged ballots.
  • Verified rosters and petition signatures.
  • Accept and preform computerized and/or manual scanning of voter affidavits or records for signature imaging and future visual verification/comparisons.
  • Knowledgeable of EIMS election software program.
  • Inventory and process unused ballots.
  • Verify the accuracy of information entered and correct errors in transmission.
  • Assist in the delivery, set-up and maintenance of electronic voting machines.
  • Receive, sort and verify voting ballots by precinct number, ballot type and numbering sequences.
  • Performed Lead position and trained employees on the use of the phones, computers and special projects.
Amazon Fulfillment Center - ICQA Warehouse Associate
City, STATE, 06/2015 - 06/2016
  • Compared merchandise invoices to items actually received.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Staged and sorted multiple types of products for loading.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Placed products on conveyors for final wrapping and shipment.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Appointed Team Leader and to ensure all employees are following proper company work protocol.
Hawkins Communications Group, Inc. - Administrator
City, STATE, 06/2006 - 12/2013
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Organized client meetings to provide project updates.
  • Improved office organization by developing filing system and customer database protocols.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified needs of customers promptly and efficiently.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
Habor Pipe & Steel - Receptionist
City, STATE, 01/2012 - 08/2013
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Scheduled and confirmed appointments and meetings for management team.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
Bank Of America - Presale Foreclosure Specialist
City, STATE, 09/2010 - 11/2012
  • Analyzed and designed strategies to minimize all losses via management of attorney and enhanced better foreclosure processes.
  • Reviewed financial documents to verify accuracy or acquire necessary information.
  • Provided assistance in loan restructuring after foreclosure.
  • Researched discrepancies in foreclosure documents and loan agreements.
  • Reconciled or entered report discrepancies found in financial records.
  • Reconciled computer reports with manually maintained ledgers.
  • Acquired necessary data from various sources including lien information and credit bureau history.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Assisted attorney in title search operations and checked title issues in coordination with supervisor.

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Resume Overview

School Attended

  • UEI
  • Transwestern Institute
  • Compton Sr. High School
  • California State University - Long Beach
  • Long Beach City College

Job Titles Held:

  • Social Services Assistant Volunteer
  • Office Assistant III
  • Eligibility Service Clerk
  • Eligibility Technician I
  • Eligibility Service Clerk-Temporary
  • Election Assistant
  • ICQA Warehouse Associate
  • Administrator
  • Receptionist
  • Presale Foreclosure Specialist

Degrees

  • Diploma
  • Certificate
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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