social services assistant resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Caring Social and Human Service Assistant supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.

  • Follow-up appointment scheduling
  • Resident engagement
  • Mobility support
  • Family relationship development
  • Event planning
  • Calendar management
  • Records coordination
  • Senior activities experience
  • Organizational skills
12/2019 to Current
Social Services Assistant Fundamental Administrative Services, Llc Baltimore, MD,
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Assigned, administered and monitored social work cases of more than 100 individuals and families successfully.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Partnered with interdisciplinary teams to implement care plans.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Coordinated specific psychosocial resources to meet members' identified needs.
11/2016 to 12/2019
Unit Coordinator Berkshire Health Systems, Inc. North Adams, MA,
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Completed charts, staffing sheets and other documentation.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Facilitated timely execution of all lab tests and medication refills.
05/2014 to 11/2016
Activities Assistant Erickson Living Richmond, VA,
  • Helped residents participate in activities with basic and advanced mobility support.
  • Kept activities spaces organized, clean and tidy.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
  • Maintained adequate supplies to meet activities needs.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.
  • Organized special trips for residents and accompanied groups throughout each excursion.
  • Updated facility schedule and related records.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Advertised for upcoming events to promote engagement and involvement.
  • Remained cognizant of patient dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Established, identified and assessed event goals and intended outcomes.
08/2009 to 06/2012
Scheduler First Transit Elyria, OH,
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated reports and daily logs for management use and permanent files.
  • Verified prices and computed totals to complete accurate invoices.
  • Answered telephones and directed calls to appropriate staff members.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained customer records with timely and accurate database updates.
Education and Training
Expected in 06/2020
Associate of Applied Science: General Studies
Southwest Virginia Community College - Richlands, VA
  • POST Facilitator, Abingdon Health and Rehab - 2021

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Resume Overview

School Attended

  • Southwest Virginia Community College

Job Titles Held:

  • Social Services Assistant
  • Unit Coordinator
  • Activities Assistant
  • Scheduler


  • Associate of Applied Science

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