social services assistant resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Well-qualified professional that offering Years of experience in healthcare with proven success in improving operations and solving problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Phlebotomy
  • RX Refills/Prior authorizations
  • Mental Health Crisis Response
  • Crisis Intervention
  • Human Resource
  • Administering injections
  • Answering phones
  • Word processing
  • Imaging
  • Scheduling
  • Medical Terminology
  • Understanding of HR policies
  • Administrative skills
  • Hiring and retention
  • Payroll Verification
  • Timekeeping
Social Services Assistant, 01/2023 - Current
Ga Medgroup Commerce, GA,
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
  • Ensures that the SPCs (from over 152 VAMCs nationwide) follow-up has been completed by reviewing consult documentation in Crisis Line/Call Center Web-Application and CPRS.
  • Utilizes multiple software programs and Internet search engines concurrently along with critical, creative thinking to locate imminently suicidal Veterans.
  • Communicates with 911 dispatchers, emergency responders, and Mental Health mobile units to get emergency services to imminently suicidal individuals.
Purchasing Agent, 11/2022 - 01/2023
Td Garden Brea, CA,
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Researched potential products, vendors and services to compare price and quality.
  • Sourced new vendors for purchasing needs.
  • Considered optimum order quantities and stocking levels when ordering inventory.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Analyzed competitive prices, products and market-related information.
  • Collected operations data and created spreadsheets detailing trends.
  • Reconciled accounts with purchase receipts and consulted yearly budget to stay within spending limits.
Program Support Assistant, 10/2021 - 11/2022
Department Of Agriculture Andalusia, AL,
  • Processed financial documents, contracts, expense reports and invoices.
  • Enters hiring data to establish computer accounts for oncoming employees.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Provides data from all sources relating to speed of credentialing to include VetPro reports.
  • Prepares and submits travel for oncoming service line employees, ensuring funds are available prior to onboarding.
  • Manages provider applications (initial) for Non-Licensed Independent Practitioners credentialing within the VAMC.
  • Credentialing Specialist must have knowledge of medical specialties.
  • Upon receipt of individual credentials' files for review, Credentialing Specialist ensures primary source verification to include, but not limited to, state licenses, certifications, and required certifications.
  • Ensures timely compliance of security and IT requirements for continued access to Electronic Medical Record (EMR) software.
  • Oversees variety of general administrative duties performed in support of Section.
  • Serves as alternate Timekeeper.
  • Troubleshoots and assists service personnel with issues pertaining to PIV usage and renews sponsorship as required.
  • Reviews documents and report for errors, omissions, and inconsistencies and ensures data entry is complete and accurate.
  • Monitors TMS user activity and ensures compliance with annual training requirements for all service personnel.
  • Manages human resource duties by preparing recruitment packets for variety of clinical and administrative positions, monitors staff movement, and prepares personnel actions (FMLA, VLTP, LWOP, disciplinary) and awards for Section staff.
Advanced Medical Support Assistant, 04/2020 - 10/2021
Veterans Health Administration Wausau, WI,
  • Ensuring that all necessary health/administrative information is integrated into the Computerized Patient Record System (CPRS) and (PACS) through scanning hardware and VistA Imaging software.
  • Ensuring that appointment schedules are maintained and assisting with access contingency plans by adjusting appointment times, location or dates.
  • Scanning and indexing materials accordingly into CPRS VistA Imaging on a timely basis and within established guidelines.
  • Includes updating and verifying demographic information, scheduling appointments, data entry, administratively managing ordering requests, and notifying the patient of his/her scheduled appointment.
  • Generating pre-authorizations for medical care outside of the VA network of providers and policies and procedures dealing with Radiology outpatient scheduling and other administrative topics.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Monitoring all incoming community care consults and tracking their progress through to collection of medical records.
  • Screening phone calls in an courteous and timely manner, determining the nature of requests and providing information desired using privacy rules and established clinic process.
  • Responsibility in urgent or emergent written or faxed requests for medical information from hospitals and/or providers to include homework assignments of Veterans for evidenced-based psychotherapy.
  • Knowledgeable of Joint Commission requirements specific to the job; such as patients' rights, emergency preparedness, information security ethical conduct, and environment of care.
  • Understand how to identify a Joint Commission surveyor and be able to articulate answers to questions they may be asked.
Human Resources Assistant, 04/2019 - 04/2020
Massachusetts Institute Of Technology Boston, MA,
  • Organized new employee orientation schedules for new hires.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Helped employees register for benefits programs using online portals.
  • Answered and directed 50 outbound and inbound phone calls per day.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Assisted with meetings and presentations within company.
  • Set up orientations and initial training for new employees.
  • Handles complex pay adjustments which may involve transfers between pay systems differing in pay, leave, and benefit.
  • Adjusts leave balances due to incorrect posting of time and attendance cards, receipt of corrected timecards.
  • Reviews documents for proper application of pay regulations and consistency of input in the actions.
Medical Assistant, 07/2016 - 04/2019
Southcoast Health System Fairhaven, MA,
  • Submitted prescriptions to Pharmacy via phone, fax or web.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected histories, vitals and current compliant via patient interviews.
  • Maintained detailed records of test results by entering data and patient information into the computer.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Prepend and drape patients in a sterile fashion.
  • Reading imaging prior to a patient's surgical consultation visit.
  • Including radio frequency and laser vein ablation and Vein closures and Sclerotherapy.
  • Prepares, organizes, and maintains highly complex surgical setup.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Patient check in/check out, Verifying Insurance, managing appointment scheduling/cancel. appointments, Patient medical records also coordinate the administrative function of an organization.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Surgical Support Technician, 12/2011 - 06/2016
Loma Linda University Medical Center Indio, CA,
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Collected, prepared, and disposed of medical specimens.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Used sutures, staples, clips and other tools to close wounds.
  • Selected and purchased equipment for surgical procedures.
  • Worked with Surgeon's to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Set up Surgical appointments with customers.
Patient Care Technician, 12/2007 - 12/2011
Mclaren Health Care Mount Pleasant, MI,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education and Training
High School Diploma: , Expected in 05/2022
Berkeley High School - Moncks Corner,
Status -
Certified Nursing Assistant/Phlebotomist: , Expected in 04/2008
Trident Technical College - Charleston, S.C.
Status -
Activities and Honors
Member, Small Business Association (2008 - present), American Nurses Association
BCLS Certification Certified Nurse Aide Twic Card Phlebotomist Osha 30 Certified

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Resume Overview

School Attended

  • Berkeley High School
  • Trident Technical College

Job Titles Held:

  • Social Services Assistant
  • Purchasing Agent
  • Program Support Assistant
  • Advanced Medical Support Assistant
  • Human Resources Assistant
  • Medical Assistant
  • Surgical Support Technician
  • Patient Care Technician


  • High School Diploma
  • Certified Nursing Assistant/Phlebotomist

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