Dynamic, detail-oriented professional offering a solid background of experience highlighted by significant accomplishments. Highly analytical, innovative, and organized with a history of readily taking on new assignments and challenges while consistently delivering work of the highest caliber. Outstanding communication, negotiation, and interpersonal skills that result in productive internal and external relationships. Independent self-starter and natural leader who expertly coordinates activities and fosters collaborative efforts toward goals. Strong critical thinking, problem solving, and time management skills with proven success handling multiple responsibilities and projects in high-pressure environments. Knowledgeable and skilled in:
Client Relationship Management
Records and Reports
Research and Analysis
Marketing and Business Development
Social Services Agency-Eligibility Technician IJan 2007 to Jan 2014 ALAMEDA COUNTY － Oakland / Hayward, California
Attend orientation sessions and training classes to become familiar with departmental policies, procedures, and methods; study factors of eligibility for public assistance and develop familiarity with welfare codes, regulations, and laws; interview applicants for public assistance by phone, at their homes, or in the office; explains to recipients the conditions for public assistance; complete application forms and witnesses signatures; take sworn statements from persons on the accuracy of applications for public assistance, explain the Agency's objectives and limitations and the applicant's rights and responsibilities; compute initial budgets and makes recommendations on the granting of assistance; initiate case records showing basis for public assistance eligibility and includes documents to verify eligibility factors and summary of findings from investigations made; maintain case records and a continuous program of eligibility review; prepare correspondence as required; and refer cases requiring service or counseling to a social work unit. Public Health Department - Director of Mail Operations
Receive office supplies, furniture and equipment stock that supports an office environment from outside vendors, check for damage and quantity, determine whether orders conform with invoice; store stock in accordance with previously established systems; provide input regarding minimum stock level; rates of usage, recommend minimum stock levels according to past usage.; set up stocks of supplies at a variety of work locations.; prepare statistical summaries of supply activities; take physical inventory and maintains manual and/or computerized records of stock issued, received or surveyed, and on hand; operate equipment related to job, such as pneumatic tubes, dollies, hand and platform truck/carts, paper counters, shrink wrap, pallet jacks, roller conveyor, and forklift truck; type or prepare work orders/purchase requisitions, file, copy and maintain records for supply activities; deliver, set up and place new furniture, move used furniture and other heavy objects; receive and deliver general office supplies and equipment for various locations; inventory all fixed assets (furniture and equipment) in a County agency/department.; ensure the orderliness and cleanliness of the work area or storeroom; operate a large duplicating machine in central copy center to produce forms, manuals, and other documents; prioritize jobs; adjust settings and quantities and performs routine maintenance tasks; maintain production and cost records; operate related equipment such as hole driller, binder, paper cutter, and padding equipment; order and maintain stock of paper supplies. Registrar of Voters - Warehouseman/VBM Processor/ Registration
Prepare, dispatch and distribute voting equipment and polling place supplies and Election Day emergency equipment; providing support for equipment/supplies. Excellent customer service; performed manual labor and lifted 50 to 100 pounds. In addition, as warehouse staff I was required to have general clerical skills with strong attention to detail including strong numerical filing skills; knowledge of Microsoft Office Excel, Word, and Outlook is preferred. Possession of a valid CDL was requested to distribute materials. Operated Fork Lift upon request for to organize and reorganize warehouse. Probation Department - Specialist Clerk
Interview patients, clients, or inmates to secure basic personal, financial, medical, school and social data in order to complete appropriate forms; explains to clients/care providers program objectives and limitations and refers clients with emergency situations to public and private agencies; prepare client files for Court by matching files to Court calendars, obtaining missing documents and ensuring necessary documents are in the folder; responds to general inquiries regarding status of cases, court dates, and procedures; distributes appropriate copies to multiple locations to meet required deadlines; record dispositional information on forms; coordinate clerical activities of an office, relieving professional staff of clerical detail; timekeeping; orders medical, pharmaceutical, office, and other types of supplies and equipment; initiate calls to other County Departments, nursing homes, contractors, or others to obtain information; independently prepare monthly or quarterly reports providing cost or expenditure information, quantity of items used or services rendered, or related information; process juveniles for booking into Juvenile Hall by interviewing detainees to acquire medical, school, and personal data to complete intake forms; assist parents by explaining terms of conditional releases or other information on the forms and answering other questions about basic procedures; independently travel to other County Department locations or other agencies to obtain files, research, and clarify information: fingerprints and photograph Work Furlough persons who are required to register as sex or drug offenders; register and schedules drug abusers for testing and drug education classes and maintain records of client progress while in the program as a condition of Probation; take information on emergency calls for inmates and answers general inquiries regarding amount of bail, visiting hours, persons incarcerated; arranges contact visits with authorized personnel and issuance of gun locker keys; accept and receipt clothing, property, and money for inmates and screens visitors to the jail by issuing passes and verifying identification; disseminate forms and educational brochures to libraries, government agencies and public facilities for the purpose of public outreach and registration. Public Health Department - Clerk
Act as receptionist, greeting and assisting visitors and callers by referring them to sources of information, distributing forms and explaining their completion, and answering requests for factual information by consulting various available sources; organize, classify and file documents, insert and extract materials from files; prepare new file folders as needed prepares packets of required forms; enter data and information from an established group of source documents, using standard references in a prescribed order and/or format into a database or computer system; type a variety of correspondence, forms, legal documents, reports, articles, labels, specifications, memoranda, resolutions, minutes of meetings or hearings, and other written communications from written copy, dictation machine recordings, or detailed procedural guides; maintain control records or logs of the activities of a unit including work received, status of work in progress, work completed, and renewal actions required; prepare statistical summaries of the work activity of the unit; receive and discharge books and other library materials from other branches; prepare materials for circulation; maintain circulation records and send overdue notices; maintain a departmental library; order and maintain office supplies; receive and charge out supplies; ensure surplus supplies are kept in a secure place and available to staff.; answer routine requests for information by enclosing materials or sending form letters; composes routine letters on factual subjects. prepare bills, abstracts, orders, notes, receipts, permits, licenses; computes and receives fees and posts data; collects and records money for meals, parking, fines; disburses petty cash funds; obtain workers for polling places using mail, telephone, and personal contacts; prepare, distribute, receive, and verify forms and records involved in the assignment, training, and compensation of polling place workers; search and retrieve computer file information using various computer systems; receive, pull and file legal documents, medical records, personnel files, or other records; may also check for form accuracy and completeness and schedule appointments; batches, scans and indexes; segregate and route incoming mail and deliver mail throughout an office or location less than 50 percent of the time; operate office equipment and devices; and prepare documents for mass mailings. Board of Supervisors - Lead Receptionist
Enter data or information from a variety of source documents into a computer system; visually verify accuracy of data entered; review a variety of source documents to determine intended action, correctness, sufficiency of information and conformance with procedures; review printouts for errors and makes corrections; code variouspieces of information from source documents before entering data or information into a computer system; operate computers and printers to produce court dockets, minutes, rap sheets, dmv driving records, registration information, schedules, form letters, and court calendars after input of information into database; pick up and deliver data input documents; purges and closes files; receive and respond to requests from attorneys, law enforcement and court personnel, and the public for information via search of computer file information; operate a variety of office equipment and data retrieval equipment, including personal computers or terminals, printers, teletype, datalog and fax machines; assist system managers in troubleshooting problems and in the planning and development of new or expanded systems or procedures; send and receive messages and general information via computer terminal; maintain, update, and correct file information in database, including entering and updating purchasing or vendor files, contracts, inventory files, requisitions, bids, purchase orders and applicant or client history.
Loan Officer-Processor/Administrative AssistantJan 2003 to Jan 2006 CALIFORNIA REAL ESTATE FINANCE － Alameda, California
Performed the full range of administrative functions, playing a key role in daily business operations.
Supported the president of the company with responsibility for assisting with client communications, arranging meetings, processing information, preparing documents, and maintaining records.
Selected to serve as a real estate loan officer in addition to regular administrative duties.
Earned the respect of agents by serving as a key internal resource and delivering sound advice based upon prior experience and continual research on new products and industry guidelines.
Tracked critical business information and produced a range of financial and other reports.
Served as a customer service representative.
Chosen for special assignments, business initiatives and projects, exhibiting a demonstrated ability to effectively analyze complex information, recommend solutions, and implement changes.
Surpassed expectations by taking on and expertly managing additional responsibilities that exceeded those normally assigned to administrative staff, such as the following: ► Participation in lending operations including coordinating with other stakeholders to gather documentation and verify information, as well as reviewing and completing loans before deadlines. ► Design and delivery of training to agents on mortgage products, lending guidelines, prospecting, consultative sales, and client relationship management. ► Accountability for marketing activities, developing sound strategies, and managing a variety of campaigns that attracted new business.
Oversaw all aspects of front office operations including reception, correspondence, scheduling, and data entry.
Served as primary point of contact for clients, providing information on services and status of applications.
Interacted extensively with assigned clients to fully understand their goals and proactively identify potential issues that could impact individual borrowing ability.
Provided financial counseling to clients regarding appropriate steps to improve credit standing, lending conditions, and possible ramifications of defaulting on loans.
Complied and organized information for loan packages, confirming conditions were met and required documents were properly incorporated into files.
Coordinated with clients, title companies, escrow agencies, real estate agents, and wholesale lenders to facilitate smooth processing of transactions.
Counseling Psychology2001Peralta College － Oakland, Ca, USPeralta College (Oakland, Ca) - Counseling Psychology 2000-2001, 2011-2012
Psychology1999California State university of Sacramento － Sacramento, Ca, USCalifornia State university of Sacramento (Sacramento, Ca) - Psychology 1998-1999
diploma, General1998St. Joseph － Alameda, Ca, USSt. Joseph Notre Dame high school (Alameda, Ca) - General diploma 1994-1998
Dynamic, detail-oriented professional offering a solid background of experience highlighted by significant accomplishments. Highly analytical, innovative, and organized with a history of readily taking on new assignments and challenges while consistently delivering work of the highest caliber. Outstanding communication, negotiation, and interpersonal skills that result in productive internal and external relationships. Independent self-starter and natural leader who expertly coordinates activities and fosters collaborative efforts toward goals. Strong critical thinking, problem solving, and time management skills with proven success handling multiple responsibilities and projects in high-pressure environments. Knowledgeable and skilled in
Clients, Correspondence, Customer Service, Operations, Processor, Receptionist, Retail Sales, Training, Answering, Basis, Budgets, Buying/procurement, Cases, Cash, Cdl, Circulation, Clarify, Clerical, Clerk, Compensation, Contracts, Conveyor, Copy Center, Data Retreival, Data Retrieval, Database, Dictation, Dispatch, Driller, Excel, File, Filing, Fixed Assets, Fork Lift, Forklift, General Clerical, General Office, Greeting, Incoming Mail, Interviewing, Inventory, Invoice, Legal Documents, Maintenance, Manual Labor, Medical Records, Microsoft Office, Ms Office, Numerical Filing, Office Supplies, Outlook, Printers, Progress, Public Health, Purchase Orders, Purchasing, Schedule Appointments, Social Services, Telephone, Testing, Word, Accountability For, Administrative Assistant, And Wholesale, Arranging Meetings, Business Operations, Consultative Sales, Credit, Customer Service Representative, Data Entry, Documentation, Escrow, Lending, Loans, Marketing, Mortgage, New Products, Prospecting, Real Estate, Real Estate Loan, Relationship Management, Sales, Scheduling, Solutions, Business Development, Detail-oriented, Financial Services, Natural, Outstanding Communication, Problem Solving, Self-starter, Time Management
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Companies Worked For:
CALIFORNIA REAL ESTATE FINANCE
California State university of Sacramento
Job Titles Held:
Social Services Agency-Eligibility Technician I
Loan Officer-Processor/Administrative Assistant
Counseling Psychology 2001 Psychology 1999 diploma , General 1998
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