Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need.
Skills
BHCM II: Oklahoma Department Mental Health and Substance Abuse
Proficient in Microsoft Office Programs: Word, Excel, Access, PowerPoint
Administrative, Phone
Agency, Training design
Clients
Client
Data collection
Database
Documentation
E-mail
Filing
Forms
Instruction
Notes
Managing
Meetings
Mental Health
Access
Excel
Mail
Microsoft Office Programs
Office
PowerPoint
2000
Word
Organizing
Policies
Presentations
Problem solving skills
Processes
Producing
Real-time
Receptionist
Requirement
Research
Routing
Scheduling
Switchboard
Teaching
Telephone
Relationship development
Problem resolution
MS Office
Team management
Process improvement
Project organization
Work History
04/2017 to CurrentSocial Service SpecialistState Of Kentucky | Russellville, KY,
Quarterly interview recipient face to face and via telephone outside of the company office to determine and compute eligibility for economic assistance programs.
Ensure and encouraged timely and relevant evaluation of programs for new and existing customers.
Interviews consumers or families face to face or outside of the company office to identify and evaluate the special requirements to determine services for appropriate assistance.
Ensures that recipients adhere and understand federal regulations and ensuring that determinations are following federal laws and policies.
Explain program services, requirements, policies and procedures; and obtain pertinent history and other case information to be incorporated in the file as background for planning indicated services.
Executed pertinent data into the database for use in the completion of application, recertification, and all required special reviews and files.
The incumbent maintain an on-going caseload of 2000 consumers, scheduling appointments, organizing a monthly work plan, and answering phone calls and walk-in inquiries from clients and other agencies.
Conducts interviews with applicants and recipients for all economic assistance programs; completes all necessary forms and sets up case records, verifies and evaluates data, images documentation (s), mail documents and determines eligibility in a timely manner, using applicable agency policies and procedures; sends appropriate notifications.
Processes over-issuance and improper payment claims, including initiation of follow-up repayment plans and preparation for fair hearings.
Serve as relief for receptionist during meetings by answering switchboard, routing calls to appropriate extension, direct visitiors to correct location.
07/2016 to 04/2017Co-Occurring Criminal Justice Case ManagerAnthem, Inc. | Thousand Oaks, CA,
Manage an assigned caseload of 64 cases providing administrative, human services and case management support for mental health court cases.
Conducts an initial assessment in office or within the community and evaluation of client’s needs and develops a case plan to meet the consumer (s) needs and developed treatment plans to access long term goals.
Monitored consumers case weekly to ensure resources, medications and treatment facilities were available as needed.
Ensure that clients are referred to function fitting agencies that meet specific customer requirements and confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
Collaborate with clients in treatment and in the community to assess their functioning fitting requirement and assist with problems, issues and referrals, prepares and distribute documents on all available resources and services.
Perform as judicial liaison duties by attending court proceedings, interviewing and documenting information collected, maintain close working relationships with circuit judicial assistants and community agencies to assist individual (s) to provide resources and services available provided by community agencies and producing weekly reports.
Developing initial conclusions as to referral sources or recommended treatment development and implementation outreach prevention for individuals needing assistances with issues and dilemmas.
Procure and disseminate resources for independent living to customers with material related to independent living programs.
Develop and teach rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
Participates with judicial staff in developing and implementing resources and referrals and treatment programs for individuals, families and groups.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Demonstrating qualitative administrative problem solving skills and the ability to handle complex and multiple priorities as program liason.
01/2014 to 07/2016Behavioral Health Case ManagerState Of North Dakota | Riverdale, ND,
Thoroughly proficient in managing an assigned caseload of clients having long-term or short-term mental illness and for assessing client special needs, developing, implementing and reviewing service plans, and working with other community resources/agencies in meeting/achieving client service.
Completely competent in coordinating treatment plans for individual (s) with issues such as substance abuse, eating disorders or mental illness, and assess their clients’ overall mental states.
Highly inclined to administer assessment data collection instruments required to individuals referred.
Process and score assessment questionnaires initially and on a follow-up basis as specified by the research program, administer assessment data collection instruments required to participants.
Enter client data and related information into database, help those set long-term goals and seek statewide resources they need to successfully manage their conditions on their own, aides clients in locating resources by contacting organizations or agencies for assistance.
Proficient and industrious in monitoring placements of severe and persistently mental ill patients by making recommendation to clinical staff regarding appropriate placement, employability, and daily living skills that need enhancing.
Developing initial conclusions as to referral sources or recommended treatment, develop initial tentative conclusions as to appropriate referral sources or recommended treatment to the staff; prepare case folders, and incorporate notes and appropriate forms in the folders.
Collaborate with probation officers, court officials to schedule and develop treatment plans that are consistent with court processes, goals and meet the skill levels of all consumers.
Assist with development, monitoring and teaching of behavioral plans and maintaining detail action taken on behalf of the recipient and perform periodic monitoring of treatment performance.
Handling daily office tasks, such as filing, managing and monitoring, assessed supplies for re-ordering, providing real-time scheduling support by booking appointments and preventing scheduling conflicts.
Serve as a liaison with therapist regarding linkage, advocacy and referral, participate in training clients in employment skills by providing material and tools, monitoring work assignments and providing direct assistance when needed.
Greet and assist onsite guests, create, file and audit files, develop and implement organized filing systems, screening phone calls and routing callers to the appropriate party, using computers to generate reports, create presentations, maintain polite and professional communication via phone, e-mail, and mail, an anticipate the needs of others in order to ensure their seamless and positive experience.
01/2005 to 05/2012Eligibility WorkerMississippi Department Of Human Services | City, STATE,
Serve as relief for receptionist during meetings by answering switchboard, routing calls to appropriate extension, direct visitiors to correct location.
Interviews individuals or families to identify and evaluate the special needs to determine services for appropriate assistance and ensure proper instructional needs.
The incumbent explains and interprets policies, programs and procedures, rights, and responsibilities to clients, making appropriate referrals to social services, or other agencies as needed.
Explain program services, requirements, policies and procedures; and obtain pertinent history and other case information to be incorporated in the file as background for planning indicated services.
Initiating pertinent data into the database for use in the completion of application, recertification, and all weekly, monthly required special reviews.
The incumbent handled an on-going caseload of consumers, scheduling appointments, organizing a monthly work plan, and answering phone calls and walk-in inquiries from clients and other agencies.
Keep abreast of all necessary forms, case records by verifying and evaluating data; determines eligibility in a timely manner, using applicable agency policies and procedures; ensure that appropriate notifications are sent.
Processes over-issuance and improper payment claims, including initiation of follow-up repayment plans and preparation for fair hearings.
Maintains policy manuals and keeps current on numerous and frequent changes in complex federal, state, and agency policies.
Education
Expected in 5/2004Bachelors of Science | Criminal JusticeMississippi Valley State University, Itta Bena, MSGPA:
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