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Social Service Specialist 5 Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic Social Service Specialist with over five years of experience servicing vulnerable populations through community based services and detailed case management. Excellent reputation for resolving problems and improving customer satisfaction. Recognized consistently for performance excellence and contributions throughout work history. Strengths in computer literacy, independent thinking, time management, solutions based thinking, case and risk management as well as data analytics backed by education and training in Business and organizational development.

Skills
  • Interpersonal Communication
  • Organization and Time management
  • Planning and Coordination
  • Verbal and written communication
  • Conflict resolution
  • Multitasking abilities
  • Flexible & Adaptable
  • Excellent work ethic
  • Critical thinking
  • Reading comprehension
  • Relationship-Building
  • Self-motivated professional
  • Microsoft and other software proficiency
Work History
01/2019 to Current
Social Service Specialist 5 DSHS ALTSA HCS City, STATE,
  • Managed 10 staff staff within Central Intake unit for DSHS ALTSA HCS Region 3.
  • Cultivated positive, trusting relationships with clients, agency partners and community providers to promote effective coordination of resources.
  • Prepared reports for executive management and participated in multiple regional and statewide workgroups.
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Recognized by management for providing exceptional customer service
  • Presented information to community groups, and local agency partners to promote organizational mission and programs
05/2017 to 01/2019
Social Service Specialist 3 DSHS ALTSA HCS City, STATE,
  • Assisted clients in accessing services and benefits by providing education and information about community resources.
  • Gathered information from mental and physical health records to make recommendations and determine appropriate care plans.
  • Identified community resources to support clients while located in residential housing, and institutional settings.
  • Used Microsoft software to create and prepare Excel Spreadsheets, Visual Presentations, Agency Newsletters, and useful positional resources.
  • Used evidence-based practices such as motivational interviewing to create individualized service plans on average of 15 clients per month.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Educated potential participants on available services and processes to engage in program.
03/2016 to 05/2017
Social Service Specialist 3 DSHS ALTSA DDA City, STATE,
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Gathered information from mental, physical health and educational records to make recommendations and determine appropriate care plans.
  • Assisted clients in accessing services and benefits by providing education and information about community resources.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
12/2011 to 10/2015
Office Manager/Client Care Coordinator Home Instead Senior Care City, STATE,
  • Completed assessments in accordance with current regulations and guidelines.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Answered customer questions via telephone, email and live chat services.
  • Provided suggestions for process, application or documentation improvement.
  • Conducted case management activities and services with multidisciplinary team.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Managed office inventory and placed new supply orders.
  • Updated employee paperwork and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interviewed, onboarded, developed and oversaw daily activities of 35+ field, clerical and administrative office personnel.
Education
Expected in
Associate of Arts: Business/Psychology
Grays Harbor Community College - Aberdeen, WA,
GPA:
Expected in
Bachelor of Arts: Organizational Development And Business Admin
Evergreen State College - Olympia, WA,
GPA:
Awards
  • Supervisor of the month recognition Dec 2019, & Dec 2020
  • Unit of the month recognition September 2020
  • Innovator of the month recognition Feb 2019
  • CFD Coordinator of the year nomination 2021

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Resume Overview

School Attended
  • Grays Harbor Community College
  • Evergreen State College
Job Titles Held:
  • Social Service Specialist 5
  • Social Service Specialist 3
  • Social Service Specialist 3
  • Office Manager/Client Care Coordinator
Degrees
  • Associate of Arts
  • Bachelor of Arts