Customer-focused manager successful in strong team builder and reaching company goals. Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.
PROGRAM AND OFFICE MANAGER
30-years of leadership background in multiple programs and services, Operations Management, Programs and Services Supervisor and Team Leadership, Understanding of non-profit strategies. Provide direction in cross-cultural environments.
Business office manger
Multi-service staff supervisor
Public Speaker/public relations
Staff Leadership & Team Development
Liaison with local Government and Agencies
Lotus Notes - Email and Instant Messaging
Shelby Bookkeeping Program
Client Base Data Program
Financial Employment Planner (FEP)
*Critical Incident Stress Management - Advanced Certification
*Trainer for Emergency Disaster Response Teams
*Certified trainer for ServSafe Food Program
Social Service Director01/2014 to CurrentCompany NameCity, State
Supervisor of all social service personnel Coordination of three (3) community programs Public Relations Public Speaking Budget planning and control Program development/planning Training of staff W2 /Financial Employment Planner (FEP).
Program Coordinator11/2010 to 12/2013Company NameCity, State
Responsible for the supervision of multiple sites Responsible for the supervision, training of staff Strategic planning to meet State standards Responsible for coordination of one or more professional-level programs, which may require contact with customers, partner agencies, and/or the community.
Responsible for assurance that program activities and requirements are in compliance with the W2 program, corporate, local, state, and federal policies.
Planning and implementation of program services, technical assistance, and program monitoring and evaluation.
Responsible for ensuring customer satisfaction.
Responsible for meeting and/or exceeding performance standards.
Responsible for demonstrating proactive leadership.
Responsible for accurate and timely program reporting, which may include the preparation of reports for management.
Responsible for basic clerical and bookkeeping functions such as report preparation, purchase order preparation, and expense tracking.
Develop and maintain close working relationship with partner agencies.
Financial Employer Planner and W2 Case Manager07/2005 to 10/2010Company NameCity, State
Responsible for day to day operations of multiple programs and services Responsible for fiscal management of multiple locations Responsible for the overall operation of a Retail Thrift Store Program Responsible for two (2) budgets Staff supervision, training and development Public Relations/public speaking Trainer for specialized emergency response teams Grant research Fundraising Inventory Control for multiple programs Overseeing staff responsible for multiple social service programs Development of programs to address needs of youth and adults Liaison to local Government and Agencies Served on local FEMA Board Reviewing and implementing policies and procedures.
Program and Volunteer Coordinator10/2004 to 07/2005Company NameCity, State
Responsible for day to day operations of multiple programs Staff supervision of staff responsible for programs Inventory control for multiple programs.
Forklift and pallet jack operation Public Speaking Liaison with Agency Partners Development of Volunteer Program Recruitment, training and supervising of volunteers.
Executive Director06/1984 to 06/2004Company NameCity, State
Budget Forecasting, Development and Management
Education and Training
Bachelors of Business Administration2017Olivet Nazarene UniversityCity, State
Associate of Arts of Public Ministries: Public Ministry, Public Speaking and Business1984Olivet Nazarene University The Salvation Army College for Officers TrainingCity, StatePublic Ministry, Public Speaking and Business Ministry and Salvation Army Operations
Magna Cum Laude (3.703 GPA) Served on Hormel Corporation Foundation Board 1994-1999 Elected President for the Austin Minnesota Youth Hockey Program 1998 - 1999 Selected by peers to serve on a Territorial Board that reviews policies, procedures, practices and benefits (Officer's Forum) 2001 - 2004 Elected to serve as President for the Officer's Forum 2002 - 2004 Selected to serve on a National Ad Hoc Committee to review policies as assigned by National Commander for The Salvation Army 2003 Awarded - Working With Youth Volunteer of the Year for Brooklyn Center, MN - 2008
Bookkeeping, Fiscal Management, Forklift, Fundraising, Inventory Control, Microsoft Publisher, OFFICE MANAGER, Program development/planning, Public Speaker, Public Speaking, Staff supervision
SPECIAL RECOGNITION Magna Cum Laude (3.703 GPA) Served on Hormel Corporation Foundation Board 1994-1999 Elected President for the Austin Minnesota Youth Hockey Program 1998 - 1999 Selected by peers to serve on a Territorial Board that reviews policies, procedures, practices and benefits (Officer's Forum) 2001 - 2004 Elected to serve as President for the Officer's Forum 2002 - 2004 Selected to serve on a National Ad Hoc Committee to review policies as assigned by National Commander for The Salvation Army 2003 Awarded - Working With Youth Volunteer of the Year for Brooklyn Center, MN - 2008
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Olivet Nazarene University
Olivet Nazarene University The Salvation Army College for Officers Training
Job Titles Held:
Social Service Director
Financial Employer Planner and W2 Case Manager
Program and Volunteer Coordinator
Bachelors of Business Administration 2017 Associate of Arts of Public Ministries : Public Ministry, Public Speaking and Business 1984
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