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Social Service Director Resume Example

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SOCIAL SERVICE DIRECTOR
Summary

Caring Social Service Director offering case management expertise with proven ability to quickly build trust and rapport with residents from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.

Skills
  • Behavioral therapy
  • Mood disorders knowledge
  • Community referrals
  • Strategic planner
  • Confidential documentation and recordkeeping
  • Psycho-social assessments
  • Patient-centered care
  • Family therapy
  • Social services knowledge
  • Social media content creation
Experience
Delta Grande Skilled Nursing and Rehab Center | Monroe , LASocial Service Director06/2018 - Current
  • Performed psychosocial assessments to identify barriers in patient ability to obtain or use medications.
  • Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
  • Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Produced referrals for various community resources, housing and transportation services.
  • Consulted with other professionals regarding treatment of specific clients.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Collaborated with internal and external providers to obtain patient medications.
  • Educated residents and families regarding community resources.
  • Advised patients about community resources, made referrals and devised realistic treatment plans.
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Facilitated client adjustment by provided counseling and crisis intervention during new diagnosis or extended hospital stays.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Solicited medical history information from patients to provide the best and most effective medical advice.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Farm Bureau Insurance Company | Bastrop, LAInsurance Clerk01/2018 - 06/2018
  • Issued receipts and handled the collection of premiums.
  • Handled the modification and updating of policies.
  • Collaborated with fellow team members to manage large volume of claims.
  • Precisely calculated refunds, premiums, and adjustments.
  • Complied with confidentiality regulations in handling customer information.
  • Verified policy holder data, including age, contact number and physical address.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Recognized by management for providing exceptional customer service.
World Financial Group | Bastrop, LAAssistant Finance Manager06/2012 - 09/2014
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Networked within communities to identify and capitalize on business opportunities.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Reviewed accounts to determine payment plan compliance.
  • Processed payments over phone and set up recurring drafts.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Performed daily maintenance of loan applicant database.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sav U Mor | Bastrop, LACashier03/2011 - 12/2011
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
University of Louisiana At Monroe | Monroe, LACertification in Phlebotomy05/2017
Prairie View Academy | Bastrop, LAHigh School Diploma05/2011
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Resume Overview

Companies Worked For:

  • Delta Grande Skilled Nursing and Rehab Center
  • Farm Bureau Insurance Company
  • World Financial Group
  • Sav U Mor

School Attended

  • University of Louisiana At Monroe
  • Prairie View Academy

Job Titles Held:

  • Social Service Director
  • Insurance Clerk
  • Assistant Finance Manager
  • Cashier

Degrees

  • Certification in Phlebotomy
    High School Diploma

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