LiveCareer-Resume

social media strategist resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished business professional with a background in data analytics, renowned for providing valuable insights and effective solutions to support business objectives. Known for successfully leading and managing united teams to surpass aggressive goals and generate exceptional results. A highly organized and dependable candidate, capable of managing multiple priorities with a positive attitude. Demonstrates a proactive approach, willingly assuming additional responsibilities to ensure team success. A detail-oriented team player with strong organizational skills, excelling at handling multiple projects simultaneously with a high degree of accuracy. Implements strategic and tactical marketing campaigns to drive customer engagement and boost sales. Boasts a solid track record of enhancing program operations efficiency, conversion rates, and overall performance. Well-versed in both online and traditional marketing approaches, an innovative professional skilled in crafting and executing marketing strategies, budgeting plans, and utilizing market research to identify customer needs. Demonstrates a proven ability to increase brand visibility and capture a larger market share. Excellent communication and customer service skills contribute to a well-rounded professional profile.

Skills
  • Time Management
  • Data Analytics
  • Sales Expertise
  • Ability to work Remote
  • Software implementation
  • Team Building and Development
  • Ability to give presentations
  • Public Speaking
  • Strategic Planning
  • Marketing Campaign Development
  • Customer Retention Strategies
  • Analytical skills
  • Communication skills
  • Problem-solving abilities
  • Attention to detail
  • Customer service
  • Adaptability
  • Metrics and KPI tracking
  • Business Requirements
    Management
  • Stakeholder Management
  • Project Management
  • Documentation Management
  • Quality Assurance and Process Improvement
  • Crisis Management and Decision- Making
  • Traffic Analysis
  • Process Optimization
  • Analytical Tool Implementation
Education
Trident Technical College Charleston, SC Expected in 05/2006 Associate of Science : Radiology - GPA :
Work History
Gensler - Social Media Strategist
New York, NY, 08/2021 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created innovative strategies to drive customer engagement.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Conducted market analysis and research to identify trends and opportunities.
  • Created content and promotional materials to drive engagement and conversions.
  • Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Created and managed social media campaigns to increase brand engagement.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Devised content strategy to effectively engage target audiences.
  • Conducted market research to identify new opportunities and target markets.
  • Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Participated in creative brainstorms for new content and series, social media campaigns and sponsorship initiatives.
  • Delivered edits on time for reviews and final delivery.
  • Saw concepts through to completion by working to develop final edits, color and other elements in post-production process.
  • Designed and implemented social media strategies to align with business goals.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Generated business intelligence reports to inform strategic decision-making.
Mccarthy Building Companies, Inc. - Sales Representative
Newport Beach, CA, 02/2021 - 05/2021
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed, maintained and utilized diverse client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Community Health Network - Customer Service Representative
Fortville, IN, 08/2020 - 01/2021
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Company Name - Data Analyst
City, State, 02/2019 - 06/2020
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Documented effective and replicable methods for extracting data and organizing data sources.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Participated in requirements meetings to understand business needs.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Identified patterns and trends in large data sets and provided actionable insights.
Company Name - Marketing Director
City, State, 10/2015 - 01/2019
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Maintained high standards of customer service by building relationships with clients.
  • Created customer databases to track and manage interactions and sales.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Marketed life insurance products to increase customer bases and revenue.
  • Developed and implemented promotional strategies to increase customer base.
  • Designed presentations and marketing materials to promote insurance products.
  • Monitored customer feedback and identified areas of improvement.
  • Managed and trained over 25 agents
  • Conduct extensive research, analyze data, and interpret market trends to make inform decision-making.
  • Paying meticulous attention to detail when gathering requirements, documenting processes, and ensuring accuracy in analysis
Company Name - Radiologic Technologist
City, State, 06/2006 - 11/2018
  • Worked as Travel, Full-Time Positions in multiple hospitals
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Documentation and Reporting: Maintained accurate and detailed patient records, documenting assessments, interventions, and outcomes.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Operated radiologic equipment to produce diagnostic images and films.
  • Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Produced high-quality images for accurate, reliable review and interpretation.

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Resume Overview

School Attended

  • Trident Technical College

Job Titles Held:

  • Social Media Strategist
  • Sales Representative
  • Customer Service Representative
  • Data Analyst
  • Marketing Director
  • Radiologic Technologist

Degrees

  • Associate of Science

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