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Social Media Specialist Resume Example

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SOCIAL MEDIA SPECIALIST
Summary

I'm a detail-oriented individual; well-known for being disciplined. Sharp and well-trained in administration talent. Creative and well-rounded Social Media Specialist with excellent eye for detail looking to pursue advancement as a HR Operations Administrator where exceptional skills will be appreciated.

Known for high performance, exceeding expectations, brand management and interpersonal skills — I have played an integral role in crisis management throughout our social media platforms for IKEA.

Highly driven and recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to perform at their best each and every day.

I'm self-disciplined, highly motivated and have a proven ability to multitask. I have excellent critical and analytical thinking skills with an excellent ability to problem solve.

I have extensive management skills consisting of hiring and overseeing employees, creating and monitoring employee schedules, the creation of an employee handbook, training co-workers, and extraordinary written and oral communication skills.

Skills
  • Recruiting and hiring
  • Social media posting
  • Social media engagement
  • Social media expert
  • Mediation and crisis intervention
  • Social perceptiveness
  • Meticulous and organized
  • Business operations understanding
  • Employee training
  • Personnel training and development
  • Excellent time management
  • Resolution-oriented
  • Approachable
  • Detail-oriented
  • Staff support
  • Cross-functional team management
  • Policy/program development
  • Performance improvements
  • Employee development
  • Administrative support
  • Business operations
  • MS Office
  • Relationship development
  • Operational improvement
  • Team building
  • Organization
  • Project organization
Education and Training
Bachelor of ArtsSalisbury UniversityCitySociology And Psychology , 05/2012
Experience
Company NameSocial Media Specialist | City, State02/2018 to Current
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.
  • Act as a liaison with our communications agency and marketing teams to streamline and update the auto response process.
  • Monitor and respond to day to day activities on Facebook, Twitter, You Tube and other IKEA social media
    channels. Keep up to date on social media trends, news and new platforms.
  • Assisted public relations team with coordination and distribution of emergency communications and press releases when necessary.
  • Develop and maintain a database of frequently used responses to customer's questions and concerns. Update content on a regular basis.
  • Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
  • Increased customer engagement through social media.
  • Tracked and analyzed social media and online marketing initiatives.
  • Ensured consistency in content and tone to optimize social media accounts.
  • Created social media content with consistent content and tone.
  • Deep understanding of the IKEA brand and systems which allows me to provide excellent support to our customers and co-workers.
  • Excellent time management skills (proven by my KPI's).
  • Exemplify the IKEA tone of voice during each interaction with the ability to turn an escalated customer into a satisfied customer.
  • Provide escalation support to generalists, takes escalated customer contacts and provide appropriate responses to customer concerns. Escalate customer concerns as appropriate.
Company NameTeam Leader | City, State06/2017 to 02/2018
  • Developed and executed plans to monitor standard process adherence.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Led team of 15 support staff per shift by prioritizing tasks and assigning duties.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Improved quality processes for increased efficiency and effectiveness.
  • Scheduled support staff to guarantee complete coverage for every shift.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Encouraged good habits and modeled practical problem-solving for staff and clients.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Determined and recommended methods to address improvement opportunities.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Company NameWellness Manager | City, State06/2012 to 02/2018
  • Built strong relationships with members to promote health, wellness and available services.
  • Provided individual health coaching to help clients optimize personal choices.
  • Helped clients set and achieve health and wellness goals.
  • Conducted group wellness presentations for classes up to 15 participants.
  • Scheduled support staff to guarantee complete coverage for every shift.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed and executed targeted relationship and account development strategy.
  • Led team of 20 support staff per shift by prioritizing tasks and assigning duties.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Determined and recommended methods to address improvement opportunities.
Company NameProduce Manager, Front End Shift Supervisor | City, State06/2005 to 05/2012
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Boost sales with top-notch merchandising abilities and expertise in implementing sound promotions.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections.
  • Orchestrated performance-oriented environment by closely supporting all team members.
  • Purchased produce following guidelines of marketing plan.
  • Assisted customers with produce questions.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Coached and mentored new team members.
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Resume Overview

School Attended

  • Salisbury University

Job Titles Held:

  • Social Media Specialist
  • Team Leader
  • Wellness Manager
  • Produce Manager, Front End Shift Supervisor

Degrees

  • Bachelor of Arts

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