Social Media Specialist Resume Example Marriott International Inc Md

SOCIAL MEDIA SPECIALIST

Summary

Seasoned Social Media Specialist with 10 years' experience planning, launching and optimizing digital marketing strategies in various social media platforms. Team-oriented leader with success in leading teams in growing brand awareness within key areas. Excited to bring talent and expertise to growing company. Professional Social Media Specialist offering more than 5 years of experience in marketing. Offering expertise in working with dynamic range of personalities and building lasting client relationships. Pursuing new challenge overseeing content and campaigns for high-value clients. Creative Social Media Specialist with 5years' success in developing effective marketing campaigns and achieving goals through performance and conversion analytics. Team-oriented leader accomplished in creating robust marketing teams. Excited to step into a social media management role with growing organization. Creative and well-educated marketing professional with a career built on success in social media and networking. Poised, sharp and offering polished skills in communication, strategy and research. Looking to help an up and coming company reach more revenue-producing clients. Polished marketing professional offering outstanding social media networking skills. Self-motivated and enjoys working as part of team. Extensive knowledge of social media platforms and modernizing companies.

Skills

Customer inquiries
Social media management
Content optimization
Social media trends
Product knowledge
Team oversight

Corporate policies and procedures
Account management
Content management
Multitasking
Client relationship management
Social media marketing

Experience

Marriott International Inc md | Omaha, NESocial Media Specialist02/2017 - Current

Teamed up with the public relations department to coordinate and distribute emergency communication and press releases when the situation demanded it.
Worked closely and extensively with teams from advertising, production, online marketing and management teams to ensure campaigns were perfectly timed.
Developed social media content and scheduled posts to coincide with target audience usage.
Collaborated with the public relations team to identify positive or negative customer feedback regarding media content.
Managed the organization's social media presence by posting messages, answering posts and monitoring conversations.
Wrote social media content to increase engagement with customers.
Verified consistency in content and tone to optimize social media accounts.

Marriott International Inc md | Omaha, NEOn-the-Job Trainer02/2016 - 02/2017

Led training sessions to teach new personnel key job responsibilities.
Assessed trainees and recorded observations to document evaluations.
Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
Demonstrated how to perform daily duties such as signing in and utilizing systems for sales.
Praised and encouraged employees by recognizing tasks completed correctly.
Monitored staff completing work activities to further explain instructions and correct performance issues.
Offered clear and precise corrective feedback with direction for improvement and next steps.
Reviewed official training materials and memorized information to accurately train staff.
Asked employees to repeat specific tasks set number of times to build confidence and speed.
Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
Managed load of multiple cases on consistent basis.
Assisted associates with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.

Marriott International Inc md | Omaha, NERitz-Carlton Reservations Sales Agent10/2014 - 02/2016

Processed cancellations and issued refunds according to company policies.
Maintained customer loyalty by quickly resolving complaints and service issues.
Entered and processed as many as 200 new reservations per day for properties across the world.
Promoted and enrolled customers in rewards programs and special offers.
Managed rooms effectively based on complete and current knowledge of availability and rates.
Answered questions about resort facilities and local attractions to help customers make favorable choices.
Facilitated customer reservations by providing booking information and processing payments.
Exceeded targets consistently for performance, service quality and raw reservation numbers.
Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
Recommended additional services to customers, scheduling appointments as needed.
Assisted customers with purchase of travel arrangements and accommodations.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Good Shepard Nursing Home | Blair, NELPN Charge Nurse05/2006 - 10/2012

Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Collected biological samples for routine laboratory testing to assist diagnostic processes.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Administered medications and therapies in accordance with physicians orders.
Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Provided pre- and post-operative nursing care.
Monitored infection control procedures to ensure facility-wide health and safety.
Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed.
Observed strict confidentiality and safeguarded all patient-related information.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Administered general care to patients, including recording of temperature and blood pressure and wound dressing procedures.
Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
Provided training and supervision to 30-member staff in wound care.
Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.

Education and Training

Iowa Western Community College | Council Bluffs, IAAssociate of Science in Nursing08/1997

Resume Overview

Companies Worked For:

Marriott International Inc md
Good Shepard Nursing Home

School Attended

Iowa Western Community College

Job Titles Held:

Social Media Specialist
On-the-Job Trainer
Ritz-Carlton Reservations Sales Agent
LPN Charge Nurse

Degrees

Associate of Science in Nursing

Social Media Specialist Resume Example

Resume Score: 80%

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