social media specialist resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Adobe Creative Suite
  • Customer Service
  • Social Media Management
  • Sales expertise
  • Training and Development
  • Conflict Resolution
  • Scheduling
  • Cash Handling Expertise
  • Store Management
  • Inventory control and record keeping
  • Graphic design
  • PC and Mac platforms
  • Social Media Marketing
Work History
Social Media Specialist, 08/2020 to Current
1-800-Flowers.Com, Inc.Waterloo, IA,
  • Developing social media content plans that are consistent with the company's brand identity.
  • Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
  • Developing and managing social influencer programs and attending social influencer events.
  • Using analytical tools such as Google Analytics, Hootsuite Pro, and Facebook Insights to monitor and evaluate the company's social media presence and performance.
  • Preparing monthly reports on social media marketing efforts.
  • Suggest recommendations to adjust the social media marketing strategy for optimal results.
  • Staying up to date on best practices and emerging trends in social media.
  • Performing other duties when needed.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Engaged customers in social conversations to create a pleasant and easy shopping experience.
Graphic Designer, 01/2015 to Current
Ajax Distributing CompanyMemphis, TN,
  • Meet with clients or the art director to determine the scope of a project Develop graphics for product illustrations, logos, and websites
  • Review designs for errors before printing or publishing them
  • Develop the overall layout and production design for various applications such as advertisements, brochures, magazines, and corporate reports
  • Researched current and emerging art and graphic design technologies.
  • Worked with clients to gather and define requirements, establish scopes and manage project milestones.
  • Completed in-depth product design tests using updated software tools.
  • Created designs and collaborated with the technical team to complete projects.
Shift Supervisor, 10/2017 to 06/2021
Cvs HealthWhittier, CA,
  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
  • Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift teams by understanding and addressing individual motivation, needs, and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store managers to find new, creative, and effective methods of recognition.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
OMNI Associate, 10/2012 to 06/2019
Dick's Sporting Goods IncHeath, OH,
  • Fulfills requests by clarifying desired information, completing transactions, forwarding requests and resolve customer complaints.
  • Basic technical support /Data entry Inbound/Outbound calls-handles calls initiated by the customer Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or real-time.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products.
  • Follow standard processes and procedures.
  • Stay current with system information, changes, and updates.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to an appropriate resource.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
High School Diploma: , Expected in 12/2009 to Dacula High School - Dacula, GA,

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Resume Overview

School Attended

  • Dacula High School

Job Titles Held:

  • Social Media Specialist
  • Graphic Designer
  • Shift Supervisor
  • OMNI Associate


  • High School Diploma

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