Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Effective and well-rounded Social Media Specialist with strong eye for detail and understanding of web strategies. Excellent copywriting, brand management and marketing expertise with dedication to proactivity. Great problem solving and critical thinking skills.

Skills
  • Detail-Oriented
  • Analytical Thinking
  • Developing Presentations and Reports
  • Advertising Campaign Assessment
  • Problem Solving
  • Verbal and Written Communication
  • Data Collection and Analysis
  • Computer Proficiency
  • Evaluation of Marketing Campaigns
  • Marketing Strategies
  • Project Management
  • Marketing Analytics
  • Customer Service
  • Decision Making
  • Customer Inquiries and Responses
  • Brand Promotion
  • Digital Media
  • Marketing Collateral Development
  • Team Leadership
  • Channel Marketing
  • Market Share Growth
  • Google AdWords
  • Customer Complaint Resolution
  • Relationship Building
  • Microsoft Office Suite
  • Audience Engagement Techniques
Experience
Social Media Specialist, 05/2017 to 03/2020
AcadacaPhiladelphia, PA,
  • Developed social media content and scheduled posts to coincide with target audience usage.
  • Wrote social media content to increase engagement with customers.
  • Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
  • Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
  • Developed and implemented strategic social media marketing plans.
  • Tracked and analyzed social media and online marketing initiatives.
  • Posted new content for products and services when managing marketing and release calendars.
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Utilized platforms such as Twitter and Facebook to promote products, services and content.
  • Rolled out social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Spearheaded creation of blogs and social media content.
  • Verified consistency in content and tone to optimize social media accounts.
  • Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
  • Supported sales process by engaging appropriately when responding to online audience inquires and posted comments.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Insurance Sales Agent, 01/2014 to 04/2017
Aaa Southern New EnglandWausau, WI,
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Wrote policies, finalized documents and filed paperwork.
  • Evaluated customer desires and budgetary constraints to pick best policies.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Made appointments with potential clients to discuss products.
  • Offered information about policy and coverage details.
  • Kept thorough records of customer details and previous sales.
  • Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Answered insurer questions regarding policyholders.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Promptly responded to reported claims by communicating with customers and reporting information.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Diligently filed and followed up on third party claims.
Administrative Assistant, 04/2010 to 01/2014
Bgc PartnersPasadena, CA,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2005
Des Moines Area Community College - Boone, IA
GPA:
Bachelor of Business Administration: Business Administration And Management, Expected in 05/2007
University of Northern Iowa - Cedar Falls, IA
GPA:

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Resume Overview

School Attended

  • Des Moines Area Community College
  • University of Northern Iowa

Job Titles Held:

  • Social Media Specialist
  • Insurance Sales Agent
  • Administrative Assistant

Degrees

  • Associate of Arts
  • Bachelor of Business Administration

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