social media specialist resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Energetic Crew Member with 2 years' experience in customer-driven food service establishments. Demonstrating flexibility, dependability and outstanding problem-solving skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Money Handling
Money Transfer Systems
Excellent communication skills
Safe Deposit Box Oversight
Teller Transactions
Virtualization Technologies
Sorting and Filing
Check Cashing
Deposit and Withdrawal Management
High Net Worth Individuals Marketing
Building Customer Trust and Loyalty
Understanding Customer Needs
Calm and Professional Under Pressure
Issue and Complaint Resolution
Order and Refund Processing
Customer Data Confidentiality
Call Documentation
Customer Account Management
Upbeat and Positive Personality
Data Entry and Maintenance
Efficient and Detail-Oriented
Customer Retention Strategies
Responding to Difficult Customers
Telephone Management
Call Transfers
Auto Dialers
Cash Register Operations
Information Inputting
Electronic Information Systems
Report Preparation
Customer Service and Assistance
Inquiry Requests
Answering Customer Questions
Work History
07/2022 to 10/2022Social Media SpecialistAaron's | Texarkana, TX,
Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Conducted daily updates to social media profiles to boost company online presence.
Tracked and capitalized on emerging industry trends to boost campaign performance.
Tracked and analyzed social media and online marketing initiatives.
Interacted with public relations department to identify positive or negative customer feedback regarding media content.
Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
Crafted content and online fliers which drew in new clientele and younger markets.
Increased customer engagement through social media.
Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
Generated interest for new and upcoming product and service releases by managing social media accounts.
08/2021 to 06/2022Bank TellerGardaworld | Emeryville, CA,
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Educated customers on use of banking website and mobile apps.
Placed orders for customer checks and verified starting numbers.
Turned in excess cash to maintain drawer security.
Sold and cross-sold bank products to new and existing customers.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Provided customer records, account statements and copies of checks.
05/2019 to 05/2021Area SupervisorBrightspring Health Services | Colorado Springs, CO,
Monitored employee work and determined benchmarks for performance indicators.
Established area team schedule and planned production.
Prepared reports based on documented inventory use and labor hours.
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Tracked hours and inventory usage, and prepared associated reports.
Processed orders and issued documentation.
Planned sequence of operations and established schedule.
Determined performance benchmarks and completed ongoing evaluation of employee work.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
03/2017 to 05/2019CrewmemberSierra Pacific Industries | Lincoln, CA,
Promoted customer loyalty by efficiently handling food and service complaints
Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
Operated as full-service food provider establishment by taking orders, preparing meals and collecting payments
Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Took orders, prepared meals and collected payments.
Stocked shelves to organize aisles in assigned department.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Became familiar with products to answer questions and make suggestions.
Collaborated with team members to complete orders.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated cash register to ring up final bill and process various forms of payment.
Addressed guest needs, questions or concerns to create optimum experience onboard.
Cleaned and maintained all areas of restaurant to promote clean image.
Prepared products following restaurant, health and safety standards and procedures.
Supported great dining and meal experiences for guests.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Expected in 05/2018 to to High School Diploma | Skiatook High School, Skiatook, OKGPA:
undergraduate, rogers state univeristy
Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
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