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social media specialist user success advocate resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Motivated business professional bringing 2 years of entrepreneurial and storytelling experience. Ambitious and personable with experience in creative design, sales operations and customer service. Well-versed in optimizing visual aesthetics, new trends, and innovative technologies to boost business initiatives and reach objectives.

Education
San Jose State University San Jose, CA Expected in 12/2021 Bachelor of Arts : Journalism, Photography - GPA :
  • President's Scholar Fall 2021
  • Best ColleJessicate Newspaper Front Page, Collaborative Effort Spring 2020
  • President's Scholar Spring 2020
  • Humanities Honors Program Graduate Fall 2019
  • 1st Place Persuasive Speaking Intramural Tournament Fall 2018
  • Campus Movie Festival Top 8 Fall 2017
Skills
  • Verbal and Written Communication
  • Customer Service
  • Image Manipulation and Digital Design
  • Adobe Systems Adobe Creative Cloud
  • Social Media Platforms
  • Brand Identity
Certifications
  • Adobe XD Essential Training: Design Training - Lynda
Work History
Concentrix, On Assignment At Meta - Social Media Specialist / User Success Advocate
City, STATE, 12/2021 - Current
  • Resolved diverse range of issues across client applications by applying knowledge on content moderation and security protocols to assist user experience and account navigation.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services by investigating and troubleshooting scenarios with client tooling to restore functionality.
  • Used ticketing systems via live chat technical support to assist customers throughout entire user cycle, explaining security measures in simple terms to help users follow privacy guidelines.
  • Collaborated with supervisors by documenting support interactions for future reference to assist with updating best technical support practices for use by team.
  • Excelled in active listening, issue avoidance, and issue resolution by utilizing internal tools and following ticket protocols to properly address customer concerns
  • Adapted quickly to new platform developments and determined when to escalate scenarios to other internal teams for best issue resolutions.
  • Escalated relevant issues to engineers and other internal teams
  • Performed as one of the highest agents on a team of 30 with quality assurance evaluations 55% more than expected mastery level.
Self-employeed - Etsy Bussiness Owner
City, STATE, 12/2021 - Current
  • Designed original clothes in Adobe Illustrator to create detailed tech packs for manufacturers.
  • Created a cohesive brand identity from scratch that persists in product packaging, clothing designs, and social media presence.
  • Devised and deployed sales and marketing tactics to drive strategic growth, determine optimal pricing of goods, support revenue goals, and capitalize on emerging opportunities.
  • Optimized social media platforms like TikTok and Instagram to reflect target market research and competitor trends increase brand awareness and sales.
  • Navigated Facebook Commerce Manager to create social media posts and ads that would reflect realistic budgets based upon costs and fees for successfully operating business.
  • Answered customer inquiries, packaged and shipped out orders neatly, and provided prompt online customer service across all sales channels.
  • Optimized SEO and CTR for thumbnails, images, product titles, descriptions, and alt text.
  • Maintained an average .9% conversion rate and a 18-20% profit margin over the course of business.
Spartan Daily - Staff Writer / Photojournalist
City, STATE, 01/2020 - 12/2020
  • Shaped narratives on key issues ranging from news, opinion, and arts and entertainment through effective storytelling and knowledge of public opinion while maintaining journalistic integrity.
  • Collected data for 3- 5 articles weekly with at least 3 different sources per article to investigate important community issues for engaging reports.
  • Followed-up on leads for interviews, maintained and established relationships with credible sources.
  • Applied understanding of public opinion, trends, and social media to write captivating stories that snatch listeners with edgy yet clear and condensed writing.
  • Reported to Editor-in-Chief, Chief Executor, and section editors on consistent weekly basis in order to help maintain steady flow of daily coverage.
  • Created multimedia components like photos and infographics using Lightroom, InDesign and Canva
  • Provided high-quality imagery for print and online publication for the #1 college newspaper in Calif.
  • Determined subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Digitally edited photos in Photoshop and Lightroom to enhance appearance while maintaining journalist integrity and social-cultural respect.
  • Wrote detailed yet concise cutlines for each photograph to inform and interest readers.
Barbara Hirsch Designs - Creative Marketing Assistant
City, STATE, 06/2019 - 08/2019
  • Worked closely with creative director to design marketing materials for social media.
  • Generated casting leads through phone calls, emails and face-to-face interactions and assisted in coordinating go-sees and fashion shoots for the clothing brand.
  • Implemented and monitored Shopify clothing site for continuous improvement by adding new products, modifying quantity availability, and editing product descriptions.
  • Applied knowledge of trends to seek out new inventory that reflects brand identity and audience.

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Resume Overview

School Attended

  • San Jose State University

Job Titles Held:

  • Social Media Specialist / User Success Advocate
  • Etsy Bussiness Owner
  • Staff Writer / Photojournalist
  • Creative Marketing Assistant

Degrees

  • Bachelor of Arts

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