Social Media Marketing Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-oriented marketing and sales expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 5+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success. Focused Sales Consultant well-known for providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Supervised team of 7 staff members.
  • Developed new marketing strategies to increase business.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a company-wide, comprehensive training program for all sales team members.
  • Named "Manager of the Year" in 2018.
  • Supervised team of 9 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved cancelled appointments which led to maintaining updated dates and times of availability which continuously kept an organized and securely confirmed schedule.
  • Personnel training and development
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Talent Development
  • Budgeting and Reporting
  • Merchandising
  • Payment processing
  • Quality assurance
  • Team Player
  • Energetic nature
  • Hard-working mindset
  • Time management
  • Multi-tasking strength
  • Distribution center management
  • Developing brand messaging
  • Process and procedure development
  • Merchandising operations
  • Strategic selling
  • Marketing strategy
  • Teambuilding
  • Critical thinking
  • Sales
  • Inventory Control
  • Scheduling
  • Training and Development
  • Team Leadership
  • Sales Goals
  • Cash Handling
  • Employee Training
  • Cleaning
  • Store Merchandising
  • Sales Reporting
  • Point of Sale Systems
  • Sales Strategy
  • Inventory Replenishment
  • Product Promotion
  • Visual Merchandising
  • Promotional Events
  • Product Sales
  • Product Knowledge
  • Cash Register Operation
  • Customer Complaint Resolution
  • Store Management
  • Spreadsheets
  • Social Media
  • Product Replenishment
  • Order management
  • Sales processes
  • National accounts management
  • Strategic Account Development
  • Business Development and Planning
  • Strategic Planning
  • Sales presentations
  • Trained in consumer marketing
  • Sales expertise
  • Database Management
  • Product and Service Sales
  • Goals and Performance
  • Extensive personal network
  • Review of contracts
  • Decisive
  • New Business Development
  • Accomplished manager
Work History
Social Media Marketing Manager, 06/2020 to Current
Churchill Downs Inc.San Diego, CA,
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Created videos and managed YouTube channel to strengthen company reputation.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
  • Outlined omnichannel channel goals across brands and digital platforms, including store systems, web, mobile and marketing systems.
  • Increased customer engagement through social media.
  • Partnered with graphic designers creating content and promoting ad campaigns.
  • Strategized and developed video content for client's website and social media publications.
  • Developed comprehensive resource management reports, data presentations and data analytics reports.
  • Engaged social media audience by collaborating with graphic designers to develop viral content.
  • Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
  • Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
  • Identified effective promotional methods and negotiated media through meticulous market research.
  • Utilized social media marketing tools such as Canva, Instagram, Facebook Business, TikTok, facebook marketing.
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
Manager and Key Holder, 03/2019 to 10/2019
Community Health SystemLaredo, TX,
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Created daily financial reports and documentation for review by store management staff.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Broke down boxes and disposed of trash.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Monitored security areas during busy periods.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rotated stock according to dates and protocols.
  • Processed cash, credit, debit and check payments.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Received and counted money.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Provided sales feedback to management to address concerns in sales reports.
  • Trained and mentored new employees.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Accepted and processed customer returns.
Manager, 01/2014 to 03/2017
Khols Department StoreCity, STATE,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Recorded inventory sales into organization's weekly income report.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Scanned and entered new inventory, updated numbers and investigated variances.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Set minimum and maximum inventory levels based upon business history and need.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
GED: , Expected in
Bayside High School - Bayside, NY

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Resume Overview

School Attended
  • Bayside High School
Job Titles Held:
  • Social Media Marketing Manager
  • Manager and Key Holder
  • Manager
  • GED

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