LiveCareer-Resume

social media manager photographer client services representative resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Reliable and solid team player with a positive attitude and proven skill, in establishing a trusted and professional rapport with clients. Personable, organized and hardworking with extensive experience in the Client Services Representative industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses. Completing tasks efficiently, without losing quality, to achieve desired results. Maintain my professionalism and flexibility when working independently or as a team. I have excellent verbal and written communication skills, in both, english and spanish. I am passionate about photography, which incorporates my skill to capture details. I strive to be an asset to any organization or business that I am a part of.

Skills
  • Client Services Representative
  • Bilingual in english and spanish
  • Answer multi-line phone systems
  • Appointment scheduling
  • Database entry
  • Patient follow ups
  • Account Management in services and billing
  • Knowledge of Cornerstone Veterinary software
  • Knowledge of Microsoft software
  • Social Media Management of platforms for business content
  • Advertising and marketing strategies to promote a business to gain new clients
  • Placing digital Ads for business
  • Purchasing Agent for commercial aviation equipment
  • Outsource aircraft equipment for maintenance, testing and calibration
  • Shipment preparation, packaging, labeling and tracking
  • Reservations Representative for a Marriott Hotel chain
  • Charting clinical documentation for a neurologist, orthopedic and chiropractor
  • Knowledge of MLS software for real estate, set up property viewings, draft rental leases
  • Worked at a non-profit animal rescue organization. Cared for and handled different types of animals
  • I'm a Photographer who studied at the Ft. Lauderdale Art Institute
Experience
09/2019 to Current
Social Media Manager/Photographer/Client Services Representative Town And Country Animal Hospital City, STATE,

• Began working at the front desk Client Services in 2019. Due to my excellent customer service and photography skills, I was offered the Social Media Management position in 2021. I am currently in this position and still assisting in client services.

• I've built a rapport with our clients and helped the hospital acquire new ones.
• With our clients permission, I photograph and video them and their pets during their veterinary appointments.

• Photograph, video, edit, create and plan daily content for our social media platforms to engage our followers and acquire new clients.

• Monitor our social media platforms to promptly answer messages, comments and reviews, to provide exceptional customer service.

• Create Campaign Ads on our social media platforms to bring more exposure to the hospital to acquire new clients.

• Monitor veterinary trends, competitor activities and calander events in the veterinary field.
• Collaborate with pet rescues by attending their events. Setting up our booth, engage with the public, photograph, video, edit and post the event to our social media platforms.
• Provide photographs and videos to our website.
• Identify interfacing web application technologies with enterprise resource planning software by using the Chat Plug-in and Business Suite software.

02/1997 to 07/2013
Outsource Repair Administrator Barfield Incorporated City, STATE,

• Began as a receptionist in Client Services, then was promoted to other departments such as, Purchasing, Sales and Outsourcing Repair of Commercial Aircraft Test Equipment.

• As Outsourcing Repair Administrator, I was required to meet contractual repair and re-certification turn times for our clients aircraft equipment units.

• Cross checked each unit's, incoming and outgoing, paperwork, model, serial number and problem description.

• Directed which contractual repair station and freight forwarder, each unit was sent too that day.

• Researched previous work done to each unit to determine warranties.

• Tracked each unit daily, several times, to assure it arrived, was quoted, repaired or re-certified, then shipped back to me to ship back to our client. This process was done in a timely manner to prevent our company from facing financial penalties for not fulfilling our contractual deadlines.

• Worked independently without needing supervision. When needed, we worked as a team to assure our turn times were met so our department could reach top productivity.

• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

06/1995 to 02/1997
Receptionist/Assistant To Office Manager Interamericana Transport Industries, Inc. City, STATE,

• As a receptionist I answered fifteen phone lines, assisting or routing them to the proper representative within the company.

• Scheduled business meetings for Sales representatives.

• Handled all, in and outgoing, courier services such as Fedex, UPS, DHL, Emery Worldwide and regular correspondence.

• Each friday, I'd create fifty individual international courier airway bills for legal documents to be sent to over fifty countries.

• Weighed all packages at the front desk, containing legal documents to be shipped out that day, while still handling the phones.

• Opened and distributed daily correspondence to their proper departments.

• Coordinated and scheduled relief for the front desk.

• Ordered office supplies to assure that all departments were never low in inventory or without needed items.

• Assisted and managed records for accounts payable.

• Scheduled the conference room availability for employees and clients.

• Greeted, addressed and attended to our clients needs when visiting the company.

09/1991 to 04/1994
Receptionist/Assistant To Office/Property Manager P.N.R. Developers Incorporated City, STATE,

• As a receptionist, I answered twelve phone lines, directing clients to the appropriate representative within the company.

• Created, set up and maintained all company files of all construction projects.

• Opened and distributed daily correspondence to the appropriate account representative.

• Assisted accounts payable and accounts receivable daily.

• Was in charge of maintaining and purchasing all office supplies.

• Drafted commercial rental leases and handled all credit verification of new tenants renting space within our expansive outdoor shopping center.

• Resolved maintenance issues for our main office and for each commercial tenant unit and other P.N.R. properties.

• Collected monthly assessments, rental. fees, deposits and payments.

Education and Training
Expected in 06/2001 to to
Associate of Arts: Photography
The Art Institute of Fort Lauderdale Inc - Fort Lauderdale, FL
GPA:
Expected in 06/1991 to to
Associate of Arts: Art, Sculpture And Fashion Design
Miami Dade College - Miami, FL
GPA:
Expected in 06/1986 to to
High School Diploma:
Miami Killian Senior High School - Miami, FL
GPA:

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Resume Overview

School Attended

  • The Art Institute of Fort Lauderdale Inc
  • Miami Dade College
  • Miami Killian Senior High School

Job Titles Held:

  • Social Media Manager/Photographer/Client Services Representative
  • Outsource Repair Administrator
  • Receptionist/Assistant To Office Manager
  • Receptionist/Assistant To Office/Property Manager

Degrees

  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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