LiveCareer-Resume

social media manager resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Creative and results-oriented Digital and Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with award-winning history in photojournalism and content development. Able to develop vision and achieve objectives through the execution of integrated plans that optimize acquisition, engagement and revenue goals.I am an incredibly hardworking with a lot of motivation and experience. I am dependable, punctual, and flexible. I love interacting with people and providing the most memorable experience possible for those I come in contact with. I love problem-solving and helping people find the best option for their needs. I love to organize, be professional, and succeed in whatever work environment I am put in.

Team-oriented Social Media Manager with 3-year background in content sourcing, development and publication across broad spectrum of online platforms. Adept at creating business opportunities through audience engagement, relationship building and stellar customer service.

Skills
  • Quick learner
  • Time management skills
  • Conflict resolution
  • Team player
  • Customer service
  • Multitasking
  • Teamwork and collaboration
  • Engaging personality
  • Detail oriented
  • Strong leadership capability
  • Customer relations
  • Strong interpersonal skills
  • Solid communication skills
  • Goal setting
  • Brand development and awareness
  • Online marketing and advertising
  • Content generation and asset management
  • Account management
  • Content strategy
  • Google Analytics
  • Industry trend understanding
  • Blogging
  • Digital graphics
  • Project management abilities
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Microsoft Office expertise
  • Logo creation
  • Website design
  • Photography background
  • Retail operations management
Experience
08/2019 to 03/2020 Social Media Manager Abbott Laboratories | Millbury, MA,
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Developed and implemented strategic, social media marketing plan.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
  • Analyzed market data to determine and target key audience or segments.
  • Improved short- and long-term digital marketing strategies.
  • Aligned all visual design and brand messaging elements to ensure consistency across digital advertising and marketing platforms.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Collaborated with content contributors to build optimization strategies.
  • Wrote and uploaded blog posts and articles to drive traffic to client sites.
03/2017 to 10/2018 Restaurant Hostess/Busser Meijer, Inc. | Lexington, KY,
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Provided friendly and courteous service to all guests.
  • Maximized employee morale and corrected performance issues according to established standards.
  • Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
  • Answered questions about menu selections and made recommendations when requested.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Helped buss tables and prepare for next guests.
  • Pitched in to assist the host station by showing guests to their tables when the hostess was unavailable.
  • Greeted guests and communicated about wait time.
  • Arranged and stocked department displays.
  • Complied with health and sanitation practices and procedures.
  • Emphasized fast, friendly customer service.
  • Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
  • Performed additional tasks to keep the dining room running smoothly.
01/2016 to 08/2018 Starbucks Barista Harris Teeter | City, STATE,

I worked as a Starbucks barista and performed all of the tasks involved in that title. I provided quick, satisfying service and consistently kept my area clean and organized. Most days I worked the kiosk alone, so I had to multitask and constantly be aware of my surroundings.  

  • Maintained calm demeanor during high-volume periods and special events.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Ordered, received and stocked supplies and retail products.
  • Organized service and seating areas.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Resolved customer disputes with tact and professionalism.
  • Developed knowledge of [Region] teas, including growing practices and flavor profiles.
  • Customer service
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Weighed, ground and packed coffee per customer orders.
  • Greeted guests with a pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
  • Described menu items to customers and suggested products that might appeal to them.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Arranged merchandise in innovative and eye-catching displays.
  • Maintained the highest standards of conduct and service.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Education and Training
Expected in 2018 to to High School Diploma | Kingdom Education for Young Scholars, Chesapeake, Virginia GPA:

3.8 GPA

Honor Roll for Sophomore, Junior, and Senior year

Completed coursework in a myriad of histories, sciences, maths, and psychologies.

Expected in 05/2022 to to Associate of Arts | Graphic Design And Digital Marketing Tidewater Community College, Virginia Beach, VA, GPA:
Activities and Honors

Team captain on high school soccer team for 3 years

Participated in choir, band, and art all throughout high school 

Maintained a part-time job while being a full-time student for 3 years of high school 

Actively involved in volunteering for churches and other nonprofit organizations

Embarked on a myriad of missions trips and service outreaches

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Resume Overview

School Attended

  • Kingdom Education for Young Scholars
  • Tidewater Community College

Job Titles Held:

  • Social Media Manager
  • Restaurant Hostess/Busser
  • Starbucks Barista

Degrees

  • High School Diploma
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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