Social Media Manager resume example

• Regularly checked on guests to ensure satisfaction with each food course and beverages.
• Welcomed and acknowledge all guests in a friendly, service-oriented manner.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Provided friendly and courteous service to all guests.
• Maximized employee morale and corrected performance issues according to established standards.
• Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
• Answered questions about menu selections and made recommendations when requested.
• Assisted guests with making menu choices in an informative and helpful fashion.
• Helped buss tables and prepare for next guests.
• Pitched in to assist the host station by showing guests to their tables when the hostess was unavailable.
• Greeted guests and communicated about wait time.
• Arranged and stocked department displays.
• Complied with health and sanitation practices and procedures.
• Emphasized fast, friendly customer service.
• Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.
• Performed additional tasks to keep the dining room running smoothly.

I worked as a Starbucks barista and performed all of the tasks involved in that title. I provided quick, satisfying service and consistently kept my area clean and organized. Most days I worked the kiosk alone, so I had to multitask and constantly be aware of my surroundings.  

• Maintained calm demeanor during high-volume periods and special events.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Ordered, received and stocked supplies and retail products.
• Organized service and seating areas.
• Cleaned and sanitized work areas, utensils and equipment.
• Resolved customer disputes with tact and professionalism.
• Developed knowledge of [Region] teas, including growing practices and flavor profiles.
• Customer service
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Updated menu with daily offerings and specials, using personalized artistic touches.
• Greeted and connected with every customer, recommending drinks and pastries.
• Weighed, ground and packed coffee per customer orders.
• Greeted guests with a pleasant smile and superior customer service.
• Received and accurately processed customer payments.
• Described menu items to customers and suggested products that might appeal to them.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Arranged merchandise in innovative and eye-catching displays.
• Maintained the highest standards of conduct and service.
• Adhered to recipe and presentation standards for specialty coffee drinks.
• Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.