LiveCareer-Resume

social media manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

To use my diverse skills and abilities to successfully complete any job or task I am assigned. Hardworking individual with 2+ years experience in serving, waiting tables and even management of restaurants. Great people person and extremely good with communications. Also, direct experience in Customer Service Relations dealing with both inbound and outbound phone calls. Business Management- Balanced daily earning and expenses for busy, well known restaurants, Norms and McDonalds. Created General Merchandising Reports to track the cost of business and the profit generated from business. Supervised more than 10 people at one time while effectively running a restaurant. Opened and closed the restaurant by myself. Service Enhancements- Able to communicate to hearing impaired individuals utilizing sign language, along with a general desire to help the community as a whole. Experience Managing multiple employees at one time; giving out breaks and closing the store. Strengths Cash register Accounting/Book Keeping Daily Sales Report Ten Key Guest relations Promotions Overall Customer Service Management experience Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with award-winning history in photojournalism and content development. Develops vision and achieves objectives through execution of integrated plans.

Skills
  • Cash register
  • Cashier
  • Customer service experience
  • Customer Service
  • Customer service skills
  • Money
  • Office
  • Next
  • Shipping
  • Phone
  • Trainer
  • Brand development and awareness
  • Strategic networking
  • Online marketing and advertising
  • Search engine optimization (SEO)
  • Progress tracking
  • Project management
  • Blogging
  • Keyword research
  • SEO strategy development
  • Keyword analysis
  • SEO experience
  • Google Analytics
  • Client relationship management
  • Content strategy
  • Industry trend understanding
  • Google Analytics expertise
Experience
05/2014 to 06/2021 Social Media Manager Abbott Laboratories | Saint Cloud, MN,
  • Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
  • Enhanced organic search engine ranking and managed paid search marketing to maximize SEO.
  • Analyzed market data to determine and target key audience or segments.
  • Supported sales process by engaging appropriately when responding to online audience inquires and posted comments.
  • Performed competitor analysis to identify high-value keyword and backlink options.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Developed and implemented strategic social media marketing plans.
  • Wrote and uploaded blog posts and articles to drive traffic to client sites.
12/2011 to 06/2013 Call Center Representative Humana Inc. | Greenacres, FL,
  • 12.00/hour, While working at Applied Perceptions I really learned in depth the importance of Customer Service.
  • I took inbound phone calls assisting customers in anything they needed help with, such as issuing return information and sending out shipping labels.
  • Tracking packages and placing orders (etc.) I also assisted in much of the production work such as refunding accounts and direct contact with our corporate office.
  • I also assisted in training other agents and answering any questions they might have had as well.
03/2011 to 12/2011 Manager The Paradies Shops | Portland, ME,
  • 9.00/hour.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
07/2009 to 01/2011 Norms McDonald's | City, STATE,
  • In April and I was brought on as a crew member.
  • While I was working there I did the best I could to complete the tasks at hand and to go above and beyond for the customers.
  • In a short matter of time I was promoted to a Crew Trainer.
  • When I was promoted I eagerly worked to the next step, which was Manager.
  • About two months later, they promoted me again to Manager.
  • In just six months I had gone from being a crew member to being a Manager and running my own shifts.
  • I was the store closer as well.
  • In this position I learned more then i already knew about operating a cash register.
  • I learned a new way to count down drawers and input them into the computer.
  • I extended my customer service experience and I learned how to manage a crew and restaurant.
  • Hostess $8.00/hour, My duties included seating guests, taking orders and placing them in the kitchen.
  • I kept beverages filled and brought the meal to the table and from there assisted the guest in whatever they needed.
  • While in this position I also acted as the cashier and handled the bills and money.
  • Maintaining good customer service skills while assisting these guests was my priority.
Education and Training
Expected in 2009 to to High School Diploma | Santa Susana High School Simi Valley, , CA GPA:
Expected in to to | Deaf Studies and Interpreting Antelope Valley College, Lancaster, CA GPA:

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Resume Overview

School Attended

  • Santa Susana High School Simi Valley
  • Antelope Valley College

Job Titles Held:

  • Social Media Manager
  • Call Center Representative
  • Manager
  • Norms

Degrees

  • High School Diploma

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