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social media manager and marketing specialist resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Effective Customer Service Professional with 8 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Active listening
  • Sales promotions and negotiation
  • Strong organizational skills
  • Innovative
  • Excellent communication skills
  • Conflict resolution and empathy
Accomplishments
  • Promoted to Social Media Manager after 6 months of employment.
  • Grew a targeted newsletter subscriber list from 45,000 to 60,000 members in 2017.
Professional Experience
12/2015 to 09/2019 Social Media Manager Wipfli Llp | Idaho Falls, ID,
  • Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
  • Provided supervisory support of other employees within the customer service department, as needed, to ensure customer service standards are met; interprets and explains operational rules and procedures.
  • Analyzed performance of all social media channels to identify the best opportunities for customer service optimization and audience growth.
  • Collaborated with marketing and customer service teams on standardization, design and production of marketing materials.
  • Managed and monitored client accounts, including addressing inquiries and applying feedback to meet and exceed customer needs.
04/2013 to 11/2015 Sales and Customer Service Representative Dmc Atlanta | Atlanta, GA,
  • Recognized as the second top salesperson in the company in 2014.
  • Retained and ensured proper handling and care of several client accounts.
  • Negotiated and processed up to 50 customers orders per day.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Managed salesforce accounts to track monthly sales, potential leads, and existing client accounts.
03/2011 to 02/2013 Travel Consultant Making Memories Travel | Corpus Christi, TX,
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Facilitated information flow between customer service, account management operations, quality assurance and training to guarantee call center objectives were met.
  • Maintained up-to-date knowledge of company's policies regarding payments, cancellations and rescheduling.
  • Resolved product issues and shared benefits of new technology.
  • Provided cross training to several staff members and assisted other customer service representatives when needed.
Education
Expected in 06/2015 to to Bachelor of Science | Business Administration Cambridge College, Cambridge, MA GPA:

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Resume Overview

School Attended

  • Cambridge College

Job Titles Held:

  • Social Media Manager
  • Sales and Customer Service Representative
  • Travel Consultant

Degrees

  • Bachelor of Science

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