- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Effective Customer Service Professional with 8 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
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- Promoted to Social Media Manager after 6 months of employment.
- Grew a targeted newsletter subscriber list from 45,000 to 60,000 members in 2017.
Wipfli Llp – Idaho Falls, ID,
- Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.
- Provided supervisory support of other employees within the customer service department, as needed, to ensure customer service standards are met; interprets and explains operational rules and procedures.
- Analyzed performance of all social media channels to identify the best opportunities for customer service optimization and audience growth.
- Collaborated with marketing and customer service teams on standardization, design and production of marketing materials.
- Managed and monitored client accounts, including addressing inquiries and applying feedback to meet and exceed customer needs.
Dmc Atlanta – Atlanta, GA,
- Recognized as the second top salesperson in the company in 2014.
- Retained and ensured proper handling and care of several client accounts.
- Negotiated and processed up to 50 customers orders per day.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Managed salesforce accounts to track monthly sales, potential leads, and existing client accounts.
Making Memories Travel – Corpus Christi, TX,
- Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
- Assisted with the development of the call center's operations, quality and training processes.
- Provided accurate and appropriate information in response to customer inquiries.
- Facilitated information flow between customer service, account management operations, quality assurance and training to guarantee call center objectives were met.
- Maintained up-to-date knowledge of company's policies regarding payments, cancellations and rescheduling.
- Resolved product issues and shared benefits of new technology.
- Provided cross training to several staff members and assisted other customer service representatives when needed.
Cambridge College - Cambridge, MA
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Resume Overview
School Attended
- Cambridge College
Job Titles Held:
- Social Media Manager
- Sales and Customer Service Representative
- Travel Consultant
Degrees
- Bachelor of Science
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