Dedicated customer service professional talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 7 years of experience in quickly resolving various issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Inbound and outbound calling
Project management abilities
Office equipment proficiency
Senior leadership support
Conflict mediation
Adaptive team player
Microsoft Office expertise
Schedule mastery
Experience
07/2020 to Current
Social Media ManagerAlliancebernstein Holding Lp – San Diego, CA,
Utilized platforms such as Facebook and Twitter on a regular basis.
Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
Monitored client accounts for questions and feedback to provide exceptional experience for customers.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
Improved short- and long-term digital marketing strategies.
Analyzed market data to determine and target key audience or segments.
Served as main point of contact for clients, answering questions and responding to messages.
Resolved issues quickly, escalating critical concerns to store manager for immediate assistance.
Wrote and uploaded blog posts and articles to drive traffic to client sites.
Defined and established goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation and visitor traffic.
05/2020 to 08/2020
Head Drive-Thru CashierGrand View Hospital – Souderton, PA,
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Capitalized on slow periods to restock supplies, clean counters and remove trash.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Completed opening, closing and shift change tasks to promote store efficiency.
06/2017 to 04/2020
Head Teacher99 Cents Only – Bryan, TX,
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Distributed quarterly progress assessments and milestone reports to each parent.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Organized and led activities to promote physical, mental and social development.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Maintained daily records of individual activities, behaviors, meals and naps.
Created tests and assignments to evaluate student knowledge.
Built and strengthened positive relationships with students, parents and teaching staff.
Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Maintained office hours to discuss grades and projects and mentor students.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Employed broad range of instructional techniques to retain students' interest and maximize learning.
Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Taught students in various stages of cognitive, linguistic, social and emotional development.
Worked one-on-one with students to create individualized lesson plans to increase progress.
Worked outside normal hours to be available to answer parent and student questions.
Motivated students to be more engaged in classes through applying positive reinforcement techniques.
Developed individualized lesson plans based on each student's IEP goals.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Applied proactive behavior management techniques to facilitate classroom discipline.
Earned positive feedback from parents regarding classroom instruction and student learning success.
01/2016 to 05/2017
Head CashierRural King Supply – City, STATE,
Resolved issues with cash registers, card scanners and printers.
Assisted with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Learned roles of other departments to provide coverage and keep store operational.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Maintained work area in clean and neat manner.
Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
Monitored exits for security issues.
Helped customers find store locations and complete purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Greeted customers promptly and responded to questions.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Counted and balanced cashier drawers.
Helped customers find specific products, answered questions and offered advice.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education and Training
Expected in 05/2015
High School Diploma: Frontier High School - Chalmers, iN, GPA:
Expected in
: Early Childhood Education University of Southern Indiana - Evansville, IN GPA:
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