Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated customer service professional talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 7 years of experience in quickly resolving various issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

  • Inbound and outbound calling
  • Project management abilities
  • Office equipment proficiency
  • Senior leadership support
  • Conflict mediation
  • Adaptive team player
  • Microsoft Office expertise
  • Schedule mastery
07/2020 to Current
Social Media Manager Alliancebernstein Holding Lp San Diego, CA,
  • Utilized platforms such as Facebook and Twitter on a regular basis.
  • Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Monitored client accounts for questions and feedback to provide exceptional experience for customers.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Improved short- and long-term digital marketing strategies.
  • Analyzed market data to determine and target key audience or segments.
  • Served as main point of contact for clients, answering questions and responding to messages.
  • Resolved issues quickly, escalating critical concerns to store manager for immediate assistance.
  • Wrote and uploaded blog posts and articles to drive traffic to client sites.
  • Defined and established goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation and visitor traffic.
05/2020 to 08/2020
Head Drive-Thru Cashier Grand View Hospital Souderton, PA,
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
06/2017 to 04/2020
Head Teacher 99 Cents Only Bryan, TX,
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Created tests and assignments to evaluate student knowledge.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
  • Maintained office hours to discuss grades and projects and mentor students.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Employed broad range of instructional techniques to retain students' interest and maximize learning.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Taught students in various stages of cognitive, linguistic, social and emotional development.
  • Worked one-on-one with students to create individualized lesson plans to increase progress.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Motivated students to be more engaged in classes through applying positive reinforcement techniques.
  • Developed individualized lesson plans based on each student's IEP goals.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
01/2016 to 05/2017
Head Cashier Rural King Supply City, STATE,
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Maintained work area in clean and neat manner.
  • Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
  • Monitored exits for security issues.
  • Helped customers find store locations and complete purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Greeted customers promptly and responded to questions.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Counted and balanced cashier drawers.
  • Helped customers find specific products, answered questions and offered advice.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education and Training
Expected in 05/2015
High School Diploma:
Frontier High School - Chalmers, iN,
Expected in
: Early Childhood Education
University of Southern Indiana - Evansville, IN

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School Attended

  • Frontier High School
  • University of Southern Indiana

Job Titles Held:

  • Social Media Manager
  • Head Drive-Thru Cashier
  • Head Teacher
  • Head Cashier


  • High School Diploma
  • Some College (No Degree)

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