Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated customer service professional talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 7 years of experience in quickly resolving various issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
- Inbound and outbound calling
- Project management abilities
- Office equipment proficiency
- Senior leadership support
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- Conflict mediation
- Adaptive team player
- Microsoft Office expertise
- Schedule mastery
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07/2020 to Current Social Media Manager Alliancebernstein Holding Lp – San Diego, CA,
- Utilized platforms such as Facebook and Twitter on a regular basis.
- Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
- Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
- Monitored client accounts for questions and feedback to provide exceptional experience for customers.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
- Improved short- and long-term digital marketing strategies.
- Analyzed market data to determine and target key audience or segments.
- Served as main point of contact for clients, answering questions and responding to messages.
- Resolved issues quickly, escalating critical concerns to store manager for immediate assistance.
- Wrote and uploaded blog posts and articles to drive traffic to client sites.
- Defined and established goals to overcome identified business challenges related to customer retention, brand awareness, sales, online presence or reputation and visitor traffic.
05/2020 to 08/2020 Head Drive-Thru Cashier Grand View Hospital – Souderton, PA,
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared drinks, ice cream and other special items to complete prepared food orders.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Kept drive-thru station well-stocked and organized to meet all customer needs.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Completed opening, closing and shift change tasks to promote store efficiency.
06/2017 to 04/2020 Head Teacher 99 Cents Only – Bryan, TX,
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Created tests and assignments to evaluate student knowledge.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
- Maintained office hours to discuss grades and projects and mentor students.
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Employed broad range of instructional techniques to retain students' interest and maximize learning.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Taught students in various stages of cognitive, linguistic, social and emotional development.
- Worked one-on-one with students to create individualized lesson plans to increase progress.
- Worked outside normal hours to be available to answer parent and student questions.
- Motivated students to be more engaged in classes through applying positive reinforcement techniques.
- Developed individualized lesson plans based on each student's IEP goals.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Applied proactive behavior management techniques to facilitate classroom discipline.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
01/2016 to 05/2017 Head Cashier Rural King Supply – City, STATE,
- Resolved issues with cash registers, card scanners and printers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Maintained work area in clean and neat manner.
- Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
- Monitored exits for security issues.
- Helped customers find store locations and complete purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Greeted customers promptly and responded to questions.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions and offered advice.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Expected in 05/2015 High School Diploma:
Frontier High School - Chalmers, iN,
GPA:
Expected in : Early Childhood Education
University of Southern Indiana - Evansville, IN
GPA:
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