Hardworking and reliable Content Creator with strong ability in social media advertising and Google Analytics. Offering customer relationship management, leadership and interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality. Dedicated to evoking specific emotional responses in audience by bringing subjects to life in creative advertising works with style and skill. Inventive, hardworking and gifted in both oral and written communication.
Skills
Google Analytics
Brand Development
Content Marketing
Social media
Administering social media accounts
Social media content creation
Social media promotions
Social media marketing
Brand development and awareness
Progress tracking
Google Analytics
Adobe Creative Suite
Wordpress
Amazon Web Services
Content strategy
Experience
01/2020 to Current
Social Media ManagerAllied Universal Security – Framingham, MA,
Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
Developed and implemented strategic, social media marketing plan.
Aligned all visual design and brand messaging elements to ensure consistency across digital advertising and marketing platforms.
Improved short- and long-term digital marketing strategies.
Continuously ran Instagram and Facebook ads.
Kept all social media channels up-to-date.
Utilized platforms such as Google Analytics and Over platforms on regular basis.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
Tracked website analytics and reported findings to clients.
Wrote and uploaded blog posts and articles to drive traffic to client sites.
Analyzed market data to determine and target key audience or segments.
01/2018 to 01/2020
BaristaJerry's Food – Minneapolis, MN,
Provided excellent customer service as well as high-quality handcrafted beverages.
This job has enabled me to be creative in not only making drinks but coming up with innovative ideas to benefit the store and my coworkers.
I recently received Partner of the Quarter and have regularly scheduled Personal Development meetings with my manager to discuss my progress in my job.
I am also required to be efficient in every position whether it be warming, drive through, bar, etc.
I feel that this job has taught me more about customer service and customer relations than any other job that I have had.
Starbucks puts a lot of emphasis on the "Third Place" and making every customer feel welcomed and appreciated.
This concept has allowed me to make connections with customers and learn about other people's lives.
There is a system for every role as a barista and they are required to work hard and perfect their skills to help the store run as smoothly as possible.
This job has taught me about the value of teamwork and how a good leader makes a huge difference in performance.
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Redesigned coffee menu for improved readability.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Provided customers with product details such as coffee blends and preparation descriptions.
04/2017 to 09/2017
ServerCreekview Health Center – Pleasanton, CA,
I was required to take orders and manage at least three tables at a time.
I also had to remember small details about a guest's order and get their food out in a reasonable amount of time.
I also had to make sure the guests had a pleasurable experience and handle money in a quick amount of time.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Promoted desserts, appetizers and specialty drinks.
Education and Training
Expected in 05/2021
BBA: Marketing Christopher Newport University - Newport News, VA, GPA:
Expected in
: Nursing James Madison University - Harrisonburg, VA, GPA:
Accomplishments
Partner of the Quarter
Google Analytics Certified
Hosting a Wordpress site through Amazon Web Services
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