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Social Media Manager Resume Example

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KV
SOCIAL MEDIA MANAGER
Professional Summary

Enthusiastic Customer Service expert possessing over 5 years experience in the field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Hoping to break into the healthcare field and apply my experience and knowledge to help patients and coworkers.

Accomplishments
  • Resolved product issues through consumer testing.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Grew our Instagram following by 90,000 in a year.
  • Grew our Facebook following by 6,000 in a year.
  • Grew our Twitter following by 3,000 in a year.
Skills
  • Content Management
  • Market Strategy
  • Microsoft applications proficiency
  • Team building
  • Complaint resolution
  • Sales expertise
  • Technical Support
  • Social Media Marketing
  • Organization
  • Customer service
  • Research and due diligence
  • Customer-focused
  • Administrative support
  • Exceptional interpersonal communication
  • Goal planning
  • Progress monitoring
Work History
01/2019 - CurrentSocial Media Manager | Mobalytics - Santa Monica, California
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Devised strategies and roadmaps to support product vision and value to business.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials andadvertisements for social media.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
11/2016 - CurrentCommunity Manager | Mobalytics - Santa Monica, California
  • Engaged with community daily to maintain strong dialogue between our community and served as the voice of the community internally.
  • Provided superior customer support to users on Social Media, within Discord, and on Zendesk resolving over 500 tickets every month.
  • Established customer feedback loops with players and our dev teams, providing meaningful reporting on community sentiment, concerns and suggestions.
  • Developed and executed community initiatives including contests, live events, content creator programs, and giveaways.
  • Wrote responses and created content that was in line with brand values and appealed to customers.
  • Created meaningful quarterly community reports to help team understand the results of strategy.
  • Maintained a positive mindset, focused on creating solutions and driving success.
09/2019 - 01/2020Social Media Manager | Pipeline - Playa Vista, CA
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Increased customer engagement through social media.
06/2015 - 04/2016Teacher's Aide | Brookview Montessori - Benton Harbor, MI
  • Oversaw groups of up to 20 students at school and off-site locations, maintaining optimal safety and security.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Participated in professional development opportunities and attended in-services and seminars.
  • Assisted teachers with supervision and care of group of 20 children.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
06/2014St. Joseph High School, Saint Joseph, MIHigh School Diploma:
  • Member of Key Club
  • Graduated with 3.5 GPA
Lake Michigan College, Benton Harbor, MINo Degree: Nursing
Expected in 02/2023Southern New Hampshire University, Manchester, NHBachelor of Science: Marketing
  • Maintaining a 4.0 GPA
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Resume Overview

Companies Worked For:

  • Mobalytics
  • Pipeline
  • Brookview Montessori

School Attended

  • St. Joseph High School
  • Lake Michigan College
  • Southern New Hampshire University

Job Titles Held:

  • Social Media Manager
  • Community Manager
  • Teacher's Aide

Degrees

  • High School Diploma :
    No Degree : Nursing
    Bachelor of Science : Marketing

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