social media associate resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Enthusiastic, motivated, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Outstanding reputation for resolving problems and improving customer satisfaction. Thrive to skillfully work with all employees to enhance performance and improve day-to-day processes while creating a positive workspace.

  • Strategic Planning
  • Problem Solving
  • Goal Oriented
  • Time Management
  • Strong Work Ethic
  • Self Motivated
  • Strong Communication and Interpersonal Skills
  • Available Nights, Weekends and Holidays
  • Customer Service
  • Ability to Lift 40 pounds
  • Attention to Detail
  • Inventory Management
  • Sales and Promotions
  • Merchandise Receiving and Handling
  • Adaptable and Flexible
09/2018 to Current
Social Media Associate Bayada Home Health Care Summerville, SC,
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Protected customer and company information with strict use of established security procedures.
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Helped improve processes and products by relaying customer feedback.
  • Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
  • Performed quality assurance on social media content and profiles and tracked, analyzed, optimized and reported on social media programs to help meet objectives.
  • Worked closely with internal teams and platform reps to optimize campaigns and positively impact campaign performance based on client-specific key performance indicators.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Answered customer questions and addressed concerns, resulting in 85% reduction in complaint calls.
04/2016 to 09/2018
General Manager of Operations Persevus Veteran Careers Brainerd, MN,
  • Supervised all staff and managing all facets of day-to-day operations.
  • Managed special events with practiced eye for important details such as vendor schedules and expected demand.
  • Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.
  • Coordinated fast and efficient operations with a team of skilled workers, delegating tasks, and organizing schedules.
  • Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
  • Maintained optimal employee coverage for business needs with well-prepared team schedules.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Managed established and new brand relationships and partnerships to explore new trade lines.
  • Developed solutions to meet market gaps and drive company sales.
  • Assembled purchase orders after final negotiations with selected suppliers.
  • Negotiated contracts for improved pricing and terms of business with suppliers.
  • Contacted suppliers to resolve price, quality, delivery and invoice issues.
02/2014 to 12/2014
Retail Sales Representative Malt-O-Meal Saint Louis, MO,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Supported sales management plans by building strategies and proposals.
  • Maximized customer satisfaction by quickly responding to any concern or request.
  • Answered customers' questions about products, prices, and availability.
  • Estimated and quoted prices, credit or contract terms, and delivery dates.
  • Highlighted products with creative and engaging merchandise displays.
  • Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
  • Worked with off-site locations to find desired items for customers.
  • Communicated sales promotions to customers to grow average customer account size 30%.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Assisted average of 34 customers per day in finding or selecting items.
04/2012 to 08/2012
Restaurant Lead Monarch Casino Black Hawk Reno, NV,
  • Prepared all food items according to standard recipes and production orders.
  • Arranged, garnished, and portioned food according to established guidelines.
  • Cleaned and sanitized preparation surfaces, utensils, and equipment to prevent food-borne illnesses.
  • Stored food properly by adhering to food safety policies and procedures.
  • Bussed and cleaned tables and replenished condiments and supplies.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Education and Training
Expected in 05/2024 to to
Cosmetology :
Employment Solutions - College For Technical Education - Winchester,
Expected in 05/2012 to to
High School Diploma:
Montgomer County High School - Mount Sterling, KY,

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Resume Overview

School Attended

  • Employment Solutions - College For Technical Education
  • Montgomer County High School

Job Titles Held:

  • Social Media Associate
  • General Manager of Operations
  • Retail Sales Representative
  • Restaurant Lead


  • Cosmetology
  • High School Diploma

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