slot technician ii resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Slot tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of slot tech duties and policies and proceders and training in gaming. Motivated to learn, grow and excel in Navajo gaming industry. Detail-oriented slot tech giving succinct, easy to understand instructions to employees and developing positive relationships with slot players. Adept at continuously overseeing facilities to maintain clean public areas. Looking for new slot supervisor opportunity with gaming company. Multi-talented slot tech consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Machine repair and maintenance
  • Slot machine operations
  • Activity monitoring
  • Performance optimization
  • Skill development
  • Troubleshooting and resolution
  • Quality assurance requirements
  • SDS and Bally system knowledge
  • Customer service
  • Attendance and performance quality
Work History
03/2013 to Current Slot Technician II Morongo Casino Resort & Spa | Cabazon, CA,
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from slots, protecting company reputation and loyal client base.
  • Assist with projects, such as moves and conversions. Repairing and maintenance on slot machines and parts for machines.
10/2010 to 05/2013 Night Stocker Reschcor | Bristol, IN,
  • Supported promotional plans by updating signage with price changes.
  • Performed regular segment cycle counts and daily inventory audits to maintain accurate records.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Unloaded arriving product stock and moved to store display areas.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
02/2002 to 01/2003 Administrative Assistant/Help Desk Technician Catholic Social Service | City, STATE,
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Offered office-wide computer software support and training, including troubleshooting issues and optimizing usage.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Offered departmental administrative support.
  • Maintained complex digital filing system for financial information. filing invoices and documenting information.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Trouble shooting computer and other equipment issues over the telephone or making visits to different sites.
05/2000 to 08/2001 Supervisor/Cashier Price Chopper Supermarket | City, STATE,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Prepared and managed work schedules, vacation and sick time accurately on monthly basis.
  • Worked with management team to implement proper division of responsibilities.
  • Cash handling at register. Along with making sure all cashiers cash was accounted for as well as end of night reporting.
Expected in High School Diploma | Sinagua High School, Flagstaff, AZ, GPA:
Expected in 01/2002 Diploma | Personal Computer Technician Rhodes/ Everest, Phoenix, AZ, GPA:
Expected in | AC/DC Basic Electronics Micro Cleveland Institute of Electronics, Cleveland, OH GPA:
  • Supervised team of 20 staff members.
  • Collaborated with team of 20 in the development of Twin Arrows.
  • Resolved product issue through consumer testing.


Dean's List at Rhodes College
Receptionist's Guide to Front Desk Security Certificate
Couple Star Employee awards for Outstanding performance
AIDET Five fundamentals of Patient Communications certificated
Word XP 2002 Level-2 Certificate
Employee of the month Certificate
Outstanding Service Provider Certificate

Employee of the Year Certificate

Additional Information

Very knowledgeable slot tech that has worked with Twin Arrows Navajo Gaming for just about 7 years and is looking to advance to a higher position. Having knowledge of the SDS system and Bally's and would like to explore to a higher leadership to share knowledge and experience with other teams members.

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Resume Overview

School Attended

  • Sinagua High School
  • Rhodes/ Everest
  • Cleveland Institute of Electronics

Job Titles Held:

  • Slot Technician II
  • Night Stocker
  • Administrative Assistant/Help Desk Technician
  • Supervisor/Cashier


  • High School Diploma
  • Diploma

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