slot floor supervisor resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Interested in obtaining a long term position which has potential for future professional growth and will utilize Casino Slot Shift Supervisor skills learned and Casino Cage cashier/Dual rate shift Supervisor
Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Skills
Critical Thinking
Time Management
Active Listening
Policy and Procedure Understanding
Reading Comprehension
Assigning Tasks
Handling Procedures
Workplace Safety
Guest Services
Operation Monitoring
Customer Satisfaction
Dispensing Jackpots
Work History
02/2020 to CurrentSlot Floor SupervisorNorthern Quest | Airway Heights, WA,
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Trained, supervised and evaluated workers.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Performed paperwork required for monetary transactions.
Contacted security department to discuss potential or confirmed illegal activities and cheating.
Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Handled money, ticket and chips exchanges for customers.
Complied with gaming commission rules by verifying players' ages.
Verified over $[Amount] of cash and credit payments daily.
Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Completed casino cage transactions on behalf of customers.
Oversaw casino floor activity to foster efficient service and maintain guest safety.
Carried out day-day-day duties accurately and efficiently.
01/2018 to 02/2020Customer Service, Casino Cage CashierJohnson Health Tech | Madison, WI,
Facilitate and execute customers' cage requests in accordance to state regulation and casino policy with a smile and positive attitude
Redeemed foreign currencies using accurate exchange rates.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
A thorough knowledge of Title 31, which helps prevent casino fraud by detecting and reporting suspicious behaviors and activities on casino floor
Assisted vault supervisors with end of day money counts and ensured proper storage of these funds in casino vault
Processes personal checks, payroll checks, traveler's checks, chips and gaming tokens as well as issuing out casino markers and counter checks
Balance large sums of money from drawer/vault, Responsible for the daily upkeep and constant monitoring of a $80,000 -210,000 bank
Assisted vault / main bank supervisors with end of day money counts and ensured proper storage of these funds vault
Professional and personal references available by request
Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
Issued gaming coins and tokens to customers for cash.
Performed check cashing for customers based on company policies.
Secured casino funds not in use after balancing cash drawer.
Audited money drawers and hand or machine-counted large cash values.
04/2011 to 12/2017Store ManagerEstee Lauder Companies Inc (Company Store) | City, STATE,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Protected store from loss or theft by setting and enforcing clear security policies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Education
Expected in to to High School Diploma | Valley High School, Las Vegas, NVGPA:
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