Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced worker with over 5 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Customer service specialist
  • Data entry specialist
  • Guest satisfaction specialist
  • HIPAA specialist
  • Search and recovery operations
  • Working with specialists
  • Debt recovery
  • Reading and writing specialist
  • Data recovery
  • Media specialist
  • Wireless sales specialist
  • Customer relations specialist
Work History
04/2019 to Current Skip Recovery Specialist Systemax Inc. | Pleasant Prairie, WI,
  • Resolved clients debt problems, improved operations and provided exceptional client support.
  • Handled 100 + calls per 8hr day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with delinquent customers to understand needs and provide helpful service.
  • Increased customer satisfaction by resolving loan debt issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving loan debt issues.
12/2017 to 12/2018 Inbound Sales Representative Tbc Corporation | Jackson, MS,
  • Increased overall sales by 80% through streamlining sales procedures and maintaining long-term relationships with clients.
  • Exceeded productivity targets and sales goals by 100% per quarter.
  • Worked with 100+ daily customers to sell over $35000 worth of cellular wireless products.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Recorded actions taken, issues resolved and invoice information to effectively manage customer accounts.
  • Optimized customer support by establishing collaborative service environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Entered orders into POS computer database system.
  • Operated POS system to itemize and complete average of 100+ customer purchases.
  • Acquired numerous new customers, generating 57% of team revenue.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promptly responded to inquiries and requests from prospective customers.
  • Effectively communicated with customers about account changes, new wireless products or services and potential wireless upgrades.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Promised best prices for best customer service and maintained accuracy when determining quotes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Handled over 100+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Assessed caller accounts to determine cellular benefits, identify service needs and resolve issues.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Processed 60 invoices each day and mailed documentation to clients.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Reviewed order data on daily basis to verify transactions and shipping dates.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Recommended wireless products to customers, thoroughly explaining details.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 87%.
  • Handled unique customers in demanding fast paced setting in coordination with solid team of 8 customer service associates.
10/2016 to 12/2017 Customer Service Advisor Par Pacific Holdings Inc | Kapolei, HI,
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Explained charges, fees, terms of sales and service agreements to over 100+customers daily.
  • Managed department call volume of 100+calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Developed documentation and logs of implemented solutions and generated and submitted dailyreports.
  • Helped 10 customers every Hour by approaching conversations with positive attitude and accuracy.
  • Entered customer interaction details in Flex to track requests, document problems and record solutions offered.
  • Described and explained details about over Medicare C and D options to inform customers and guide purchasing decisions.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new Medicare choices.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Reconciled cost of orders 49% by selling loyalty clubs, offering promotions and correcting issues.
  • Measured customer support success with clear metrics to attain 100% of daily goal.
  • Maintained 6 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
  • Helped 100+ medicare customers per day in high-volume fast paced setting and exceeded 92% quality target on consistent basis.
10/2015 to 02/2017 Team Member Bellacinos | City, STATE,
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Reviewed product component quality to assess conformance with tolerances and remove unacceptable products.
  • Created appealing displays for routine arrangements and special promotions.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Operated all food processing machinery safely to reduce workplace accidents.
  • Developed strong relationships with coworkers and managers.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Optimized safety and productivity by regularly cleaning and organizing work zones.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Learned all required tasks quickly to maximize performance.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Resolved customer service issues quickly to maintain productivity goals.
  • Continuously checked food products for quality assurance according to strict guidelines.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Contributed to team success by completing jobs quickly and accurately.
  • Mentored new crew members by relaying information on company procedures, safety requirements and food making techniques and delivered constructive criticism upon completion of job tasks.
  • Maintained productive, efficient approach to all tasks.
Expected in Associate of Applied Arts | Criminal Justice Greenville Technical College, Greenville, SC GPA:
Expected in 10/2013 High School Diploma | Woodmont High School, Piedmont, SC GPA:
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Salesforce

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Resume Overview

School Attended

  • Greenville Technical College
  • Woodmont High School

Job Titles Held:

  • Skip Recovery Specialist
  • Inbound Sales Representative
  • Customer Service Advisor
  • Team Member


  • Associate of Applied Arts
  • High School Diploma

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