Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced worker with over 5 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Customer service specialist
Data entry specialist
Guest satisfaction specialist
HIPAA specialist
Search and recovery operations
Working with specialists
Debt recovery
Reading and writing specialist
Data recovery
Media specialist
Wireless sales specialist
Customer relations specialist
Work History
04/2019 to CurrentSkip Recovery Specialist Systemax Inc. | Pleasant Prairie, WI,
Handled 100 + calls per 8hr day to address customer inquiries and concerns.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked with delinquent customers to understand needs and provide helpful service.
Increased customer satisfaction by resolving loan debt issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving loan debt issues.
12/2017 to 12/2018Inbound Sales RepresentativeTbc Corporation | Jackson, MS,
Increased overall sales by 80% through streamlining sales procedures and maintaining long-term relationships with clients.
Exceeded productivity targets and sales goals by 100% per quarter.
Worked with 100+ daily customers to sell over $35000 worth of cellular wireless products.
Memorized scripts to achieve easy conversational flow in interactions with potential customers.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Maintained up-to-date knowledge of product and service changes.
Recorded actions taken, issues resolved and invoice information to effectively manage customer accounts.
Optimized customer support by establishing collaborative service environment.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Entered orders into POS computer database system.
Operated POS system to itemize and complete average of 100+ customer purchases.
Acquired numerous new customers, generating 57% of team revenue.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Promptly responded to inquiries and requests from prospective customers.
Effectively communicated with customers about account changes, new wireless products or services and potential wireless upgrades.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Provided primary customer support to internal and external customers in fast-paced environment.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Investigated and resolved customer inquiries and complaints quickly.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Promised best prices for best customer service and maintained accuracy when determining quotes.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Handled over 100+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Surpassed sales goals through implementation of effective marketing strategies.
Assessed caller accounts to determine cellular benefits, identify service needs and resolve issues.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Processed 60 invoices each day and mailed documentation to clients.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Met all customer call guidelines including service levels, handle time and productivity.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Reviewed order data on daily basis to verify transactions and shipping dates.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Recommended wireless products to customers, thoroughly explaining details.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 87%.
Handled unique customers in demanding fast paced setting in coordination with solid team of 8 customer service associates.
10/2016 to 12/2017Customer Service AdvisorPar Pacific Holdings Inc | Kapolei, HI,
Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Responded to customer needs through competent customer service and prompt problem-solving.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Explained charges, fees, terms of sales and service agreements to over 100+customers daily.
Managed department call volume of 100+calls per day and coordinated department schedules to maximize coverage during peak hours.
Developed documentation and logs of implemented solutions and generated and submitted dailyreports.
Helped 10 customers every Hour by approaching conversations with positive attitude and accuracy.
Entered customer interaction details in Flex to track requests, document problems and record solutions offered.
Described and explained details about over Medicare C and D options to inform customers and guide purchasing decisions.
Reached out to customers to offer assistance with account and service issues, as well as propose new Medicare choices.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Reconciled cost of orders 49% by selling loyalty clubs, offering promotions and correcting issues.
Measured customer support success with clear metrics to attain 100% of daily goal.
Maintained 6 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Helped 100+ medicare customers per day in high-volume fast paced setting and exceeded 92% quality target on consistent basis.
10/2015 to 02/2017Team MemberBellacinos | City, STATE,
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Reviewed product component quality to assess conformance with tolerances and remove unacceptable products.
Created appealing displays for routine arrangements and special promotions.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Operated all food processing machinery safely to reduce workplace accidents.
Developed strong relationships with coworkers and managers.
Pursued learning opportunities to advance knowledge and take on leadership position.
Optimized safety and productivity by regularly cleaning and organizing work zones.
Maintained work structure by updating job requirements and job descriptions for all positions.
Learned all required tasks quickly to maximize performance.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Resolved customer service issues quickly to maintain productivity goals.
Continuously checked food products for quality assurance according to strict guidelines.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Contributed to team success by completing jobs quickly and accurately.
Mentored new crew members by relaying information on company procedures, safety requirements and food making techniques and delivered constructive criticism upon completion of job tasks.
Maintained productive, efficient approach to all tasks.
Education
Expected in Associate of Applied Arts | Criminal JusticeGreenville Technical College, Greenville, SCGPA:
Expected in 10/2013High School Diploma | Woodmont High School, Piedmont, SCGPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
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