Focused well-trained in diverse administrative areas, including preparing reports, organizing mail and producing internal and external documents. Excellent presentation, organizational and problem-solving abilities. Leverages knowledge to drive change and maximize performance. Talented Specialist dedicated to enhancing by applying first-rate and skills. Exceptional communicator with superior leadership, customer relations management abilities. Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities.
Skills
Network Administration
Training and development
Financial oversight
Reporting and documentation
Working collaboratively
Friendly, positive attitude
Experience
07/2020 to 09/2020
Skin Care SpecialistBaylor Scott & White Health – Taylor, TX,
Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
Identified needs of customers promptly and efficiently.
Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Answered and routed telephone calls and took messages.
Delivered exceptional customer service through direct communication with clients and team members.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Processed financial documents, contracts, expense reports and invoices.
Assisted with payroll preparation and entered data into cumulative payroll document.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Assisted with basic accounting functions, including reconciling company credit card, petty cash and expense reports.
Provided excellent customer service and skin care treatments to all clients.
Educated clients on skin care procedures and products.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Set up patient rooms and sterilized equipment.
Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
Educated clients on skin conditions, treatments and products to grow sales.
Kept equipment clean and sanitized to protect patients from infection risks.
Pursued continuing education to learn new advances in skin condition treatments.
Set up rooms, equipment and stations for clients and restocked areas between appointments.
Used advanced equipment to perform aesthetic treatments such as Micro needles, mesogold
04/2017 to 07/2020
Administrative ManagerDemocracy Prep Public Schools – Camden, NJ,
Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
Organized workflows to improve efficiency and reduce operating costs.
Monitored office inventory to maintain supply levels.
Created and maintained operations manual to document systems and standards.
Coordinated marketing events and client activities to drive sales and revenue.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervised customer service calls per week to track support issues and improve operating procedures.
Identified needs of customers promptly and efficiently.
Managed corporate digital marketing activities, including e-newsletter, website and social media accounts.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
09/1997 to 09/2015
Asistente Administrativo Comandancia General Del Ejercito – City, STATE,
Handled payment processing and provided customers with receipts and proper bills and change.
Managed office paperwork, including scanning documents and routing business correspondence.
Processed payments and updated accounts to reflect balance changes.
Pulled and organized requested documentation.
Sorted incoming mail and directed to correct personnel each day.
Responded to inquiries and room requests made online, by phone or email.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Entered data in software to keep records of information.
Produced sales and productivity reports.
Education and Training
Expected in 12/1993
ADVERTISEMENT : INSTITUTO DE NUEVAS PROFESIONES - CARACAS, GPA:
Expected in 09/2007
BBA: Journalism UNIVERSIDAS DEL MUSEO SOCILA ARGENTINO - BUENOS Aires, GPA:
Expected in 09/2020
: SKIN CARE SPECIALIST Cortiva Institute - Florida - Orlando, FL, GPA:
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