Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused well-trained in diverse administrative areas, including preparing reports, organizing mail and producing internal and external documents. Excellent presentation, organizational and problem-solving abilities. Leverages knowledge to drive change and maximize performance. Talented Specialist dedicated to enhancing by applying first-rate and skills. Exceptional communicator with superior leadership, customer relations management abilities. Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities.

  • Network Administration
  • Training and development
  • Financial oversight
  • Reporting and documentation
  • Working collaboratively
  • Friendly, positive attitude
07/2020 to 09/2020
Skin Care Specialist Baylor Scott & White Health Taylor, TX,
  • Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
  • Identified needs of customers promptly and efficiently.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Processed financial documents, contracts, expense reports and invoices.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Assisted with basic accounting functions, including reconciling company credit card, petty cash and expense reports.
  • Provided excellent customer service and skin care treatments to all clients.
  • Educated clients on skin care procedures and products.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Set up patient rooms and sterilized equipment.
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Kept equipment clean and sanitized to protect patients from infection risks.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Set up rooms, equipment and stations for clients and restocked areas between appointments.
  • Used advanced equipment to perform aesthetic treatments such as Micro needles, mesogold
04/2017 to 07/2020
Administrative Manager Democracy Prep Public Schools Camden, NJ,
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Organized workflows to improve efficiency and reduce operating costs.
  • Monitored office inventory to maintain supply levels.
  • Created and maintained operations manual to document systems and standards.
  • Coordinated marketing events and client activities to drive sales and revenue.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supervised customer service calls per week to track support issues and improve operating procedures.
  • Identified needs of customers promptly and efficiently.
  • Managed corporate digital marketing activities, including e-newsletter, website and social media accounts.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
09/1997 to 09/2015
Asistente Administrativo Comandancia General Del Ejercito City, STATE,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Sorted incoming mail and directed to correct personnel each day.
  • Responded to inquiries and room requests made online, by phone or email.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Entered data in software to keep records of information.
  • Produced sales and productivity reports.
Education and Training
Expected in 12/1993
Expected in 09/2007
BBA: Journalism
Expected in 09/2020
Cortiva Institute - Florida - Orlando, FL,

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School Attended

  • Cortiva Institute - Florida

Job Titles Held:

  • Skin Care Specialist
  • Administrative Manager
  • Asistente Administrativo


  • BBA

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