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Skating Carhop Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Effective Customer Service Specialist just shy two years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Operations management
  • Goal orientated
  • Leadership
  • Organizational Awareness
  • Customer service experience
  • Time management
  • Safety conscious
  • Sanitation practices
  • Lift up to 50 lbs
  • Team-oriented and dependable
  • Multi-tasking service skills
  • Customer interaction
  • Conflict mediation
  • Product memorization
Experience
06/2018 to 08/2018 Skating Carhop Sonic Drive-In | Mission, KS,
  • Processed and completed cash transactions promptly, providing accurate change and order receipts.
  • Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
  • Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Reported issues with customers and orders to supervisors.
  • Answered product and order questions accurately and professionally.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Used cash register to receive payments by cash, check, credit card and voucher.
05/2018 to 03/2020 Lead Server Assistant Richemont | New York, NY,
  • Provide exceptional hospitality to guest and coworkers.
  • Provide guests with water, coffee/tea, and bread service throughout the meal.
  • Bus used and unused dishes and glassware from guests tables to galley.
  • Maintain the cleanliness and safety of all common area and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
  • Set up and break down dinning room and service stations.
  • Provide information to guest including menu descriptions, order of service, entertainment options,cruise route, and points of interest.
  • Prepared to work at a scheduled time.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Other duties assigned by manager or supervisor.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed 2-4 staff members to effectively foster team-oriented environment.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
05/2019 to 10/2019 Brand Ambassador Hilton Grand Vacations Inc. | City, STATE,
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Provided concierge service by recommending local dining experiences and attractions while promoting Hilton Grand Vacations ownership opportunities.
  • Promoted HGV products by educating customers and prospects about offerings.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Promoted positive company image through superior customer service experiences.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 06/2018 High School Diploma | Jsterling Morton East High School, Cicero, IL, GPA:
  • [3.0] GPA
  • Citizenship Award Recipient
  • [Debate Club] Member
  • [Yearbook Club] Member
  • [M.E.G.A.S.A Club] Member
  • [O.P.A.L.G.A Scholarship] Recipient
Expected in | Business Administration And Management Morton College, Cicero, IL GPA:
  • Major in [Business]
Activities and Honors

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87Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Jsterling Morton East High School
  • Morton College
Job Titles Held:
  • Skating Carhop
  • Lead Server Assistant
  • Brand Ambassador
Degrees
  • High School Diploma
  • Some College (No Degree)