Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated Benefit Specialist who provides excellent customer service to Brokers, Agents and Customers by resolving problems as they arise.

  • Team player
  • Critical thinker
  • Strong interpersonal and communication skills
  • Complaint handling and resolution
  • Self-motivated
  • Thrives under pressure
05/2009 to Current Short-term Disability Benefit Specialist Avalon Bay | Tustin, CA,
  • Interact directly with claimants, policyholders, attorneys, physicians and brokers.
  • Facilitate internal and external customer satisfaction in the resolution of claim-specific issues.
  • Investigate and determine outcome of disability claims with sound and impartial judgment.
  • Subject matter expert in AWD launch
  • Duel employee handling special New York Processing
  • Promotion from Associate Short-term Disability Specialist
2005 to 05/2009 Claims Coordinator Midcountry Bank | Hutchinson, MN,
  • Communicates with vendor and all internal customers (OTC employees) on all noncompliance issues
  • Reviews reimbursement options with buyer and inventory specialists Negotiates reimbursement with vendor on noncompliance shipments
  • Enforces compliance of quality and packaging of all shipments received Coordinates cancellation of orders with the inventory specialists Updates the claim system throughout the negotiation processes Requests/follows up with the corrected approval sample
  • Maintains monthly, quarterly and yearly claim reports Reviews and prioritizes repacks for stock availability
  • Coordinates responses to customer questions with legal department and vendors
  • Created training manuals for both packaging assistant and claims coordinator
  • Trained new packaging assistance on all job duties
2003 to 2005 Claims/Testing Assistant Lifted Trucks | Glendale, AZ,
  • Promoted to Claims Coordinator
  • Reviewed quote sheets and advised of testing requirements
  • Maintained AS400 with testing/labeling requirements
  • Created Training manual for testing assistant.
1999 to 2003 Insurance Agent Jones-Taylor Insurance Agency | City, STATE,
  • Contact potential clients, usually by telephone, to arrange interviews;
  • Interview clients to identify their insurance needs and how insurance policies might meet those needs
  • Assist the client to make an informed decision
  • Explain to clients the details of insurance policies including the risks for which they are covered, the rates and comparative benefits Recommend an appropriate amount and type of cover to individual clients
  • Collect premiums and keep records of payments Regularly review clients' circumstances to ensure that the level of insurance is appropriate.
1997 to 1999 Sales Associate Zany Brainy | City, STATE,
  • Customer service including maintaining solid product knowledge Maintain an awareness of all promotions and advertisements.
  • Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock.
  • Aid customers in locating merchandise.
  • Communicate customer requests to management.
  • Assist in completing price changes within the department.
  • Participate in year-end inventory and cycle counts.
  • Cash register experience Any other tasks as assigned from time to time by manager.
Expected in 2004 Undergraduate Courses | Metropolitan Community , Omaha, NE GPA:
Community Service
  • Volunteered in Lincoln Financial Group United Way campaign 2009 and 2010
  • Participated in Disability Department social comities 2010, 2011 and 2012
  • Volunteered with Lincoln Financial group for the Pant-a-thon 2010
  • Participated in the United Way walks with Lincoln Financial 2010, 2011 and 2012

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School Attended

  • Metropolitan Community

Job Titles Held:

  • Short-term Disability Benefit Specialist
  • Claims Coordinator
  • Claims/Testing Assistant
  • Insurance Agent
  • Sales Associate


  • Undergraduate Courses

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