Dedicated Benefit Specialist who provides excellent customer service to Brokers, Agents and Customers by resolving problems as they arise.
Strong interpersonal and communication skills
Complaint handling and resolution
Thrives under pressure
Short-term Disability Benefit Specialist June 2009 to CurrentLincoln Financial Group － Omaha, NE
Interact directly with claimants, policyholders, attorneys, physicians and brokers.
Facilitate internal and external customer satisfaction in the resolution of claim-specific issues.
Investigate and determine outcome of disability claims with sound and impartial judgment.
Subject matter expert in AWD launch
Duel employee handling special New York Processing
Promotion from Associate Short-term Disability Specialist
Claims Coordinator January 2005 to June 2009Oriental Trading Company, Inc － Omaha, NE
Communicates with vendor and all internal customers (OTC employees) on all noncompliance issues
Reviews reimbursement options with buyer and inventory specialists Negotiates reimbursement with vendor on noncompliance shipments
Enforces compliance of quality and packaging of all shipments received Coordinates cancellation of orders with the inventory specialists Updates the claim system throughout the negotiation processes Requests/follows up with the corrected approval sample
Maintains monthly, quarterly and yearly claim reports Reviews and prioritizes repacks for stock availability
Coordinates responses to customer questions with legal department and vendors
Created training manuals for both packaging assistant and claims coordinator
Trained new packaging assistance on all job duties
Claims/Testing Assistant January 2003 to January 2005Oriental Trading Company, Inc － Omaha, NE
Promoted to Claims Coordinator
Reviewed quote sheets and advised of testing requirements
Maintained AS400 with testing/labeling requirements
Created Training manual for testing assistant.
Insurance Agent January 1999 to January 2003Jones-Taylor Insurance Agency － Omaha, NE
Contact potential clients, usually by telephone, to arrange interviews;
Interview clients to identify their insurance needs and how insurance policies might meet those needs
Assist the client to make an informed decision
Explain to clients the details of insurance policies including the risks for which they are covered, the rates and comparative benefits Recommend an appropriate amount and type of cover to individual clients
Collect premiums and keep records of payments Regularly review clients' circumstances to ensure that the level of insurance is appropriate.
Sales Associate January 1997 to January 1999Zany Brainy － Omaha, NE
Customer service including maintaining solid product knowledge Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock.
Aid customers in locating merchandise.
Communicate customer requests to management.
Assist in completing price changes within the department.
Participate in year-end inventory and cycle counts.
Cash register experience Any other tasks as assigned from time to time by manager.
Undergraduate Courses : 2004Metropolitan Community － Omaha, NE
Volunteered in Lincoln Financial Group United Way campaign 2009 and 2010
Participated in Disability Department social comities 2010, 2011 and 2012
Volunteered with Lincoln Financial group for the Pant-a-thon 2010
Participated in the United Way walks with Lincoln Financial 2010, 2011 and 2012